SAN ANTONIO (MAY 4, 2021) – USAA today released its 2020 Annual Report to Members, which underscores the association’s financial resiliency and continued support and commitment to the military community through a historic year.
The year may be most remembered for the COVID-19 global pandemic, but 2020 also saw economic, social and political unrest, as well as record-breaking weather-related events in the United States. With more than 70 catastrophe events affecting 45 states, members filed 80% more claims than in 2019, as a result of wildfires, hurricanes, freezing temperatures and the strongest wind and rain to hit the Midwest region in 22 years.
“USAA is committed to serving military members and their families through the toughest of times, and 2020 proved our resiliency,” said USAA President and CEO Wayne Peacock. “We supported members through special dividends and financial assistance. In just 10 days, we transitioned 30,000 employees to continue fulfilling our mission from their homes. That mission focus remains as we innovate for the future and look ahead to our second century of service to our members.”
Amid these unprecedented challenges, USAA responded by assisting members and delivering solid member service and financial results:
Serving Those Who Serve
USAA’s Annual Report to Members looks beyond the financials to provide a snapshot of the organization’s commitment to serving members and to corporate responsibility and diversity, equity and inclusion, as well as employees’ engagement in the communities where they live and work. Since the start of the pandemic:
“Serving USAA members with exceptional service and commitment today, tomorrow and long into our second century is a legacy we are determined and proud to carry forward,” said Peacock. “I am confident that 2021 will bring a year of continued recovery and resiliency for our membership and military community.”
Founded in 1922 by a group of military officers, USAA is among the leading providers of insurance, banking and investment and retirement solutions to more than 13 million members of the U.S. military, veterans who have honorably served and their families. Headquartered in San Antonio, Tex., USAA has offices in seven U.S. cities and three overseas locations and employs 36,000 people worldwide. Each year, the company contributes to national and local nonprofits in support of military families and communities where employees live and work. For more information about USAA, follow us on Facebook or Twitter (@USAA), or visit usaa.com.
The USAA Foundation, Inc., a nonprofit organization, supports organizations that provide services in the areas of education, health and human services, arts and culture, and civic and economic development primarily in the communities where USAA employees live and work. The USAA Foundation, Inc., does not endorse or promote any commercial supplier, products or services. USAA is the sponsor of The USAA Foundation, Inc.