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  • How a Reserve Military Retirement Helps a Financial Plan

    Your Reserve Retirement pension payment combined with base access, Space A travel, and Commissary privileges makes the Reserve Retirement the bedrock of your retirement plan.

  • Tips for Moving a Vintage Car

    Owning a classic car adds another level of complexity to the already stressful process of moving. Military spouse Sarah shares her family’s tips and tricks to a successful move with your classic car.

  • Protect your life, loved ones and possessions.

    At least once a year, I challenge you to sit down with your spouse for a hard conversation: If one of you were to pass away, would you be prepared?

  • Carousel End

    Featured

    Teach Your Boss About the Military for National Guard and...

    Apr 20, 2017

    Service in the National Guard or the Reserves creates a difficult balance to manage a civilian career and your military career. Make the balance easier by making a plan to educate and include your civilian boss. Making your civilian boss proud of your service helps your civilian career.

    Featured

    3 Things That Happen When You Have Spring Fever

    Apr 14, 2017

    Yes, spring fever is a real thing; it’s not just you wanting to get out of work. What happens to you once you start to get that longing feeling for spring?

    Featured

    Mother’s Day Ideas for a Deployed Mama

    Apr 13, 2017

    Don’t let a deployment hinder the chance to make a military mama feel special and loved this Mother’s Day. Check out these creative care package ideas.

    Featured

    Military Skills That Support a Career in Logistics

    Apr 12, 2017

    Determining how to use military skills to help civilian companies succeed in the challenging & complex world of logistics and transportation is an incredible way that military skill sets support the success of a military to civilian career transition.

    Featured

    How to Request an Official Check

    Apr 6, 2017

    A commonly discussed topic here in the Member Community centers around the need and process for obtaining an Official Check. Here are a few things you need to know.

    Featured

    Top 5 Tips for Traveling to Rome on a Budget

    Apr 5, 2017

    The opportunity to live in Europe is a dream come true for many military families, but the reality of traveling overseas on a tight budget can be challenging at best. We learned this the hard way when planning our long-awaited trip to Rome.

    Featured

    Simple Financial Tips to Create a Great Retirement

    Mar 31, 2017

    Creating an early retirement starts with a strong financial plan with a durable, disciplined spending approach. Retirements become undone over debt levels and spending well above your revenue. Finally, approaching retirement as an adventure as opposed to a “one and done” decision leaves you open to new ideas, flexibility, and a willingness to adapt your reality to retirement.

    Featured

    How to Prepare to Leave the Military on Deployment

    Mar 30, 2017

    Career transition planning while deployed is difficult but very possible. Get your finances in order, increase savings, reduce monthly expenses, have friends and family help find opportunity, and take advantage of all available programs to create opportunity from challenge.

    Featured

    Temporary Auto Insurance Options When a Family Member is ...

    Mar 22, 2017

    Whether you choose a temporary insurance option like storage or a non operator status for your deployed family member’s vehicle, there are ways to ensure your policy is up to date and you are saving a little bit (when applicable) on your auto insurance bill. Speaking with an auto insurance specialist will ensure you make the right decisions for your family’s unique situation and needs. It won’t take the sting out of not hearing your spouse’s car pull into the driveway each night, but will be one less thing on the list of things to worry about during deployment.

    Use Military Base Activities to Save on Weekly Expenses

    Apr 19, 2017

    Your local military base is an opportunity to save in more areas than just the Commissary. Look for classes, tutoring sessions at the base library, and lending closets to save throughout the week.

    Severe acute leak from kitchen plumbing claim denied for ...

    Apr 23, 2017

    A plastic drain p-trap pipe suddenly disconnected and flooded my condo. Photos prove the source of the leak and USAA not disputing...

    Ford of Port Richey

    Apr 23, 2017

    Please do not purchase a vehicle from Ford of Port Richey in Port Richey Florida . I was completely disrespected and insulted at t...

    USAA Social Service's avatar
    USAA Social Service
    the hall's, I am sorry to hear of your recent experience. We want out members to always have a positive experience and ...

    Account info missing

    Apr 23, 2017

    My account info doesn't show up on your site at all. I hope this is a glitch and not a disaster. I can't even see my banking state...

    USAA Social Service's avatar
    USAA Social Service
    I apologize for the inconvenience. We are aware the accounts are not showing and we are currently working on it. I appr...

    Selling Your Home? Get Your Questions Answered Live in Ou...

    Apr 17, 2017

    Are you preparing to sell your home? Join the USAA Real Estate professionals in this webcast to get your questions answered live!

    Bill Pay not working?

    Apr 22, 2017

    Right now it won't allow me to pay my bills online, the system is saying that I have no bills online to pay. Is USAA charging for ...

    USAA Social Service's avatar
    USAA Social Service
    Sorry to hear you're experiencing the same issue with your Web Bill Pay. Our Website Support can address your concern a...
    CntryGirl's avatar
    CntryGirl
    I am having the exact same issue. Every account except USAA bills have disappeared, including the payment history.

    New to Selling First Home

    Apr 22, 2017

    Hello all!I'm new to the selling process and just trying to get an idea of what to expect. I've owned my home for a couple years a...

    EM215's avatar
    EM215
    Hi Captlggy. I don't know what state you live in but be prepared to possibly negotiate/counter closing costs. This will...
    EM215's avatar
    EM215
    I tell you, we just accepted an offer on our house, after 1 1/2 months on the market, and it was interesing. I just wan...

    Debit Card Request for New USAA Account

    Apr 22, 2017

    I recently opened up a classic checking account with USAA, but I have not received a debit card by mail. It was my understanding t...

    USAA Social Service's avatar
    USAA Social Service
    Please login to http://USAA.com> select HELP> Contact & Support Center> scroll down and on the right-hand side of the p...
    cadetusma's avatar
    cadetusma
    How do I send a secure message on USAA.com?

    Webcast on Buying A Home: Get the Latest on the Process

    Apr 11, 2017

    Sign up, watch and ask questions in our latest webcast- Buying a Home.

    Auto Insurance

    Apr 22, 2017

    How does this work on Puerto Rico? Do road side assistance works there too?

    USAA Social Service's avatar
    USAA Social Service
    Muniz, that's a great question. To be sure I get you the best answer, I have shared your question with a colleague and ...

    Credit card reverse payment

    Apr 22, 2017

    I paid my credit card bill and I look today and it was reversed. I don't understand why the payment would be reverse when I have m...

    USAA Social Service's avatar
    USAA Social Service
    Hello and thank you for sharing your concern regarding your credit card payment being reversed. Please allow us to rese...

    10% VISA Reward

    Apr 22, 2017

    I just received an email about the 10% reward bonus on my VISA. However, my 18,000 points are worth $180. That's only 1%. What am ...

    USAA Social Service's avatar
    USAA Social Service
    Hello cardamom5, In reviewing the email notification, the promotional details are at the bottom of the page and state: ...

    No claim statement required for European Auto rental

    Apr 22, 2017

    When over age 75 Euro auto rentals require a statement from Stateside Insurance of no claim history/status.

    USAA Social Service's avatar
    USAA Social Service
    Hello Demetri, I will engage a subject matter expert to reach out and address your question regarding your statement. ~...
    Demetri's avatar
    Demetri
    How does one get the necessary statement from USAA. Nothing on USAA web site?

    Nationstar USAA handling of mortgage

    Mar 1, 2017

    Please provide me the name, address, and phone number of the government agency that oversees how USAA and Nationstar handle our mo...

    NSueZ's avatar
    NSueZ
    @Shammash Good luck working with the President's Office - Carla thinks she is God or at least God-like. I have been wor...
    USAA Social Service's avatar
    USAA Social Service
    Shammash, We appreciate you taking the time to update our members in the Community. I have shared your post with your b...

    Senior Bonus

    Feb 8, 2017

    Has a decision been made regarding a payment of the Senior Bonus for this year? If not, when is it supposed to be made?

    Ben Hall's avatar
    Ben Hall
    What's the Senior Bonus?
    USAA Social Service's avatar
    USAA Social Service
    Hi Ed1954! As requested, a secured message has been sent to you with additional information. This can be found under My...

    W9 Message

    Jan 29, 2017

    I have recently noticed that I am getting asked to fill out a w9. When I try to go fill one in the documents section it gives me a...

    USAA Social Service's avatar
    USAA Social Service
    Hello. I'm sorry to hear you are not able to use your checking account. To assist you w/W-9 and access to your account ...
    beebear18's avatar
    beebear18
    I am receiiving this same message and error for my checking account. It will not allow me to use my checking account.

    Deposit received but not posted.

    Mar 1, 2017

    I sent a very large deposit via UPS overnight express. I did this because I have no other way to make a deposit, since the check i...

    Hullabaloo's avatar
    Hullabaloo
    Hi, I connected to the chat and submitted the tracking number. The representative stated she didn't know why I was send...
    USAA Social Service's avatar
    USAA Social Service
    Hullabaloo, your concerns are important to us. We will send your concerns to our team for further review. We will follo...

    Official bank check

    Jan 28, 2017

    I ordered an official bank check four weeks ago and it still hasn't arrived to the payee. Reading through the community it seems t...

    TAnthony's avatar
    TAnthony
    One more thing: I'm about two and half weeks out until I can get the money back. They HAVE been very helpful when I cal...
    TAnthony's avatar
    TAnthony
    Hi Shelley, unfortunately USAA has been absolutely zero help. All they keep telling me is its policy to wait 90 days. I...

    Disabilty check over $10,000

    Apr 2, 2017

    How do yall think or is okay to send a check in the mail? How do you have the audacity to sit here and tell is with a straight fac...

    USAA Social Service's avatar
    USAA Social Service
    Blockhead22, we work hard to make online banking easy for all of our members. Deposit limitations and holds are in plac...
    Blockhead22's avatar
    Blockhead22
    Man this is some BS! I am doing the same thing. It sucks because they COULD increase your amount. I read on another thr...

    NON-STOP PROBLEMS BY USAA

    Mar 11, 2017

    Do not attempt to use USAA bank if you are stationed overseas. Customer serive is terrible! The security unit shuts down your acco...

    Titothedog's avatar
    Titothedog
    Thanks for the website
    Titothedog's avatar
    Titothedog
    Seriously looking at my options to CLOSE USAA the first chance I get stateside....13 years of loyal sercive down the dr...

    USAA executives careless about members complaints

    Mar 3, 2017

    Hi my name is Peter G*****. Had a bad experience with customer service the customer service managers are useless because they just...

    Litigation processor's avatar
    Litigation processor
    Wow! After speaking directly with the CEO's office, TWICE, I'm now 100% positive that I'm going to need to file a compl...
    USAA Social Service's avatar
    USAA Social Service
    Hello Nightwing414, I understand that you wish to order an ATM/debit card for your husband. Please note that in order f...

    Roadside assistance

    Mar 20, 2017

    I used roadside assistance for the first time this morning, and I was very disappointed with the service. All other services with ...

    afvn's avatar
    afvn
    Thank you for this information I was considering transfering from AARP Road Side Assistance to USAA but that is not goi...
    USAA Social Service's avatar
    USAA Social Service
    KAS1121, Thank you for providing us feedback, and this is definitely not the level of service we want to hear about in ...

    Checks on hold for one week!

    Apr 19, 2017

    I have been a trusted member of USAA for almost a year. Since I got a new job they have been putting all my deposited checks on ho...

    NSueZ's avatar
    NSueZ
    @USAA No response??? I really wanted to understand what drives USAA to differentiate itself from all of the other banks...
    NSueZ's avatar
    NSueZ
    @USAA I will clarify something for you - when I referenced United Health Care when mentioning my daughter - UHC is not ...
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