Carousel Start
  • Deployment Resolutions Part 2

    Part two of some encouraging and inspirational goals and resolutions set by military spouses to accomplish during their spouses long absences.

  • Fitting In at Your New Job

    Like a good pair of shoes, you need to fit in at your new job. Follow these tips and become the right fit.

  • This Valentine's Day, Take One Financial Step Together

    No matter where you are in your relationship, this Valentine's Day grab the hand of your partner and start moving forward.

  • Carousel End

    Featured

    Tell us about your checking account experiences!

    Sep 29, 2015

    Finding dependable banking is critical to managing your money. We are interested to hear about your past experiences with checking...

    Concerned28yrMember's avatar
    Concerned28yrMember
    Our USAA accounts were hacked 9 days ago. The hackers got in a second time after we notified USAA. USAA still has not m...
    727's avatar
    727
    I don't think I've ever heard anyone say they prefer banks that charge a fee. To each his own I guess.

    When to Consider Outsourcing at Home

    Feb 12, 2016

    In our society at a time where there is constant pressure to do everything yourself, sometimes the right decision for your family is to outsource a task or service. Here are a few tips to decide whether outsourcing is right for you and your family and how to make that decision.

    $300 offer

    Feb 14, 2016

    My son was offered $300 to open a checking account last year but missed the deadline. Will you be offering that again this year?

    Beware of USAA Insurance

    Feb 14, 2016

    Just wanted to inform people of my situation before considering USAA insurance. We have a 2016 Avalon in which my wife was driving...

    NerdsNerd's avatar
    NerdsNerd
    Having been a long time USAA customer I can tell you that your experience is not typical. In your situation I would be ...

    Re: Switch from MasterCard to VISA

    Feb 13, 2016

    I forgot to mention in my post a few minutes ago that I have been a loyal USAA member since 1966---50 years this summer. So, I wil...

    Deciding to Leave the Military (Part 2 of 2)

    Feb 5, 2016

    There is probably no greater decision for a military member regardless of their military service, military occupation, or status in the Active military, Guard or Reserve than deciding to leave the military. This is an emotional decision and you need to do your best to separate, for a time, the emotion from the practical decision making components of deciding to remain in the service or depart. The following six factors will help you determine if you should stay in the service or depart. Part 2 of 2

    Master card

    Feb 13, 2016

    International ATM Fees

    Feb 13, 2016

    As a 30 plus year member of USAA, one of the best features of keeping my accounts with them has been their ability to allow me to ...

    Bill pay - automatic payments

    Feb 13, 2016

    The only option for USAA bills under bill pay section is to setup to pay monthly. Why is this restriction in place on USAA bills ?...

    batman23's avatar
    batman23
    This would be an easy update in your system so I am hopeful these options get added soon. Thanks
    batman23's avatar
    batman23
    This was addressed by your social media team but you should really look into offering more options for members like my ...

    10 Tips to Help Prevent a False Start at Your New Job

    Feb 4, 2016

    False Starts are meant for competitive races. Here are 10 tips to help avoid a false start at your new job!

    After chapter 7

    Feb 13, 2016

    My wife owed on a credit card and it was included in chapter 7 and if I deposit money again in my checking with usaa will you guys...

    Depositing money after chapter 7

    Feb 13, 2016

    My wife owed on a credit card and it was included in chapter 7 and if I deposit money again in my checking with usaa will you guys...

    ...Climbing the walls over here...

    Feb 13, 2016

    I understand there are lending standards and restrictions on things thanks to the big mess almost a decade ago. However, I do not ...

    Social Security Changes and Guidelings

    Feb 13, 2016

    Does USAA offer a summary of the changes to social security and guidance under 2015 / 2016 changes?

    Debit Card not working today

    Dec 15, 2015

    So I'm checking out and my card was declined. I checked to make sure I had sufficient funds and even moved more over before trying...

    AngelaCabanUSAA's avatar
    AngelaCabanUSAA
    Hi Lala1960, Would you be able to forward us the email that you received to abuse@usaa.com? We would like to look into ...
    Lala1960's avatar
    Lala1960
    I received a fraud alert on a Savings and Checking Acct with USAA that I DO NOT have also. It was scary because I just ...

    Delay direct deposit

    Nov 27, 2015

    I usually get paid one day earlier than the actual pay dates actual pay day is November 30th I checked my account and it hasn't po...

    thomasrd's avatar
    thomasrd
    I didn't get my disability pay from the va. Someone posted it was going to be deposited today. Usaa checked to be sure.
    AngelaCabanUSAA's avatar
    AngelaCabanUSAA
    vabloke,    I have responded to your initial comment here. Thank you.

    New App version not supported?

    Jan 21, 2016

    Hi,Apparently there was some kind of update to the mobile app recently as I can no longer access it as it says 'this version is no...

    galsal59's avatar
    galsal59
    Precisely! 
    armyjasaks's avatar
    armyjasaks
    That is great for those who have Android OS version 4.3 or higher, what about the ton of us who have 4.2.2 and the phon...

    delayed direct deposit

    Dec 14, 2015

    usually have been paid by now....nothin posted and i can not reachanyone

    Ezekiel97's avatar
    Ezekiel97
    I actually signed up just to say that if you're depending so hard on getting your paycheck early (pay day is the 15) th...
    hexac's avatar
    hexac
    I really don't think it's to do with governemnt. I am not a government employee and also haven't received my pay. I thi...

    Delay in direct deposit

    Jan 14, 2016

    Is there a delay again for the Coast Guard receiving direct deposit a day early? My direct deposit would have normally posted 2 ho...

    BrianaHartzellUSAA's avatar
    BrianaHartzellUSAA
    Dear JC24, Thank you for posting in the Community. According to our records, a member service specialist has made attem...
    JC24's avatar
    JC24
    USAA. Some Receiving Depositary Financial Institution make deposits available UPON RECEIPT from Treasury while others h...

    USAA RUINED MY CHRISTMAS!

    Dec 21, 2015

    Thanks to you, USAA, my family will be going without Christmas on Christmas Day.On Friday, Dec. 18, I noticed my checking account ...

    Wingback43's avatar
    Wingback43
    @briannahartzellUSAA I second these perspectives. The answers you provided throughout this exchange were canned, and en...
    BrianaHartzellUSAA's avatar
    BrianaHartzellUSAA
    Dear Sdetro, I am very sorry to hear you have closed your accounts and apologize for the confusion- my reply was intend...

    Be American

    Jan 5, 2016

    Everyone who's had bad experiences with USAA should leave, let's do the right thing and make a stand. We should not have to put up...

    Thanksgiving Holiday Pay

    Nov 15, 2015

    I was informed by other military members that the Navy Federal Credit Union will be crediting it's members on November 27th due to...

    BrianaHartzellUSAA's avatar
    BrianaHartzellUSAA
    Dear Kevin, After consulting with a banking representative, its seems the only direct deposit you have is Military Pay ...
    BrianaHartzellUSAA's avatar
    BrianaHartzellUSAA
    Dear Alexander2.0, We reviewed your account with a subject matter expect and confirmed we did not received a direct dep...

    2015 auto insurance dividen

    Dec 2, 2015

    we will be getting a auto insurance dividen this year? if so when and how much

    AngelaCabanUSAA's avatar
    AngelaCabanUSAA
    crusader65, Please give us a call at 1-800-531-USAA (8722) to speak with a representative as each individuals disbursem...
    crusader65's avatar
    crusader65
    we will be getting a auto insurance dividen this year? if so when and how much

    Leaving USAA!! After 15+ years, here's why...

    Jan 18, 2016

    After 15+ years and no claims, we had a windsheild claim. Our car is 2 years old and we requested a factory windshield. Not a chin...

    BrianaHartzellUSAA's avatar
    BrianaHartzellUSAA
    Dear Angry!!!, I have responded to your intial posting here. Thank you
    Angry!!!'s avatar
    Angry!!!
    How did that happen? I was just about to use their car buying service. Well, not after the awful rental car incident I ...
    Close Pop-up