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Continued decline of USAA.com

Today was my introduction to the "new" USAA.com website. A sad, disturbing banking experience for my day. The first thought was of the millions of wasted dollars spent. The "tour" begged for my feedback, but there was no means for customers to provid...

New system

This new update is terrible. Why did someone try to re-invent the wheel?all the scheduled amounts are no longer visible.

“UPDATE” of Transaction Categories in Checking Accounts

PLEASE NOTE; I first posted my comments (below) before I discovered there were months and months of discussions and input by a multitude of USAA members regarding the app update fiasco and failure. After reading each one I am even more concerned abou...

Very Bad business

USAA only works with Experian. Experian lost all my credit history and doesn't know or how to restore it. Now USAA won't check with Trans Union or Equifax, who still have my credit history and scores. I have very good credit. But they don't care, if ...

Brick wall with insurance adjuster

We had water damage in our bathroom and filed a claim. The professional restoration company has given all that was asked of them & the adjuster has still not been able to write up the claim and tell us how much is covered. Their professional opinion ...

INFERIOR COMMUNICATIONS BY USAA

I JUST GOT OFF THE PHONE WITH ANTHONY, USAA CRCDS. AFTER A LENGTHY CONVERSATION,SUMMARIZED BY, “I CAN’T DO ANYTHING FOR YOU.”, I ASK FOR ESCALATION. ANTHONY WENT AWAY AND CAME BACK SAYING HE HAD BRIEFED THE ESCALATION TEAM, THEY WERE ON THE PHONE, HE...

Credit card payments

Just spent a little over an hour on the phone with USAA with two different representatives. I am unsure if my credit card was paid twice, once from my USAA checking account (old account) and once from my Fidelity checking account (new account). I fol...

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