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  • Overcoming the Fear of Interviews

    Some people have a fear of Clowns, others have a fear of interviews. Learn how to overcome one of these fears here.

  • Does "I Do" Mean Joint Accounts?

    If you are planning to take a good look at your finances and make savings goals for the New Year, you are not alone. This is a great time to make goals for savings, investment and money management in general. As I reviewed my family’s financial plan and discussed our savings goals with my spouse, it made me curious how other military families handled their finances.

  • Don’t Put Off Making Your Decision About the BRS

    You can't opt-in to the military's new Blended Retirement System until next year, but it's not too early to start figuring out what makes sense for you and your family.

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    Avoiding Financial Mistakes Following Deployment

    Jan 16, 2017

    Avoid financial mistakes following deployment by maintaining a strict budget; save & invest 2/3rds of your extra pay on deployment; wait 3 months before a major purchase; and do not factor deployment pay levels into your long-term budget.

    Loans

    Jan 18, 2017

    USAA,I was extremely disappointed to find out that you had decided to turn me down a consumer loan for a used vehicle.I've been wi...

    USAA Social Service's avatar
    USAA Social Service
    JollyRogers, First, I would like to thank you for your membership of almost 20 years. After reading your post, I can se...

    Income Tax Return DD

    Jan 18, 2017

    Do I need to notify USAA before I use my USAA Checking account for my Income tax return direct deposit? I have already submitted m...

    USAA Social Service's avatar
    USAA Social Service
    Dear BrokenToaster, There is no need to notify us that your tax refund will be deposited into your USAA account. You si...

    Horrible service

    Jan 18, 2017

    On Wednesday I reported almost $1000 in fraudulent charges and it took 7 minutes to handle. A new card for my husband was mailed o...

    USAA Social Service's avatar
    USAA Social Service
    KTD, Thank you for bringing these matters to our attention. It has always been our goal to provide best-in-class servic...

    My Favorite Moments from the Army Navy Game

    Jan 13, 2017

    As I sit here thinking back to all the wonderful moments of the game, I would like to share with you my top 5 favorite moments from the 117th Army Navy Game

    Fraud Dept

    Jan 18, 2017

    My wife and I submitted a fraud claim on our joint account back on Thanksgiving Day of 2016. Since then it has been a major circus...

    USAA Social Service's avatar
    USAA Social Service
    MrWheat, thank you for your post. I'm sorry to hear of the frustration you've experienced. Your satisfaction is importa...

    Removing a non-resident student from USAA policy

    Jan 18, 2017

    I am having an issue with USAA regarding an adult college student. He attends University 4 hours away. Last semester I called USAA...

    USAA Social Service's avatar
    USAA Social Service
    Zipperhead1, thank you for reaching out. We don't like seeing that our members are frustrated, and we want to ensure th...

    Misconceptions

    Jan 18, 2017

    Just looked through some reviews and am astonished at how much negativity there is. I have been a member for 10+ years and have no...

    USAA Social Service's avatar
    USAA Social Service
    Hi, Anon11! Thank you so much for your kind words. We love our members, and strive to provide the best possible service...

    Take Advantage Of All College ROTC Has To Offer

    Jan 12, 2017

    ROTC is one of the best ways to become a military junior officer and simultaneously earn a college degree. To take advantage of ROTC, select a great school, set your schedule to adapt to the ROTC schedule, learn from cadre NCO’s, and take advantage of training and scholarships.

    Bank account

    Jan 18, 2017

    I have seriously thought about beings i am a member of USAA to bring all my banking here but after only negative feedback in the m...

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    USAA Social Service
    Justin, we understand your concern. We would love to give you some information regarding our bank accounts. Our deposit...

    WORSE EXPERIENCE AFTER 1 YEAR

    Jan 18, 2017

    I AM EXTREMELY ANNOYED THAT USAA WILL BLOCK YOU OUT OF YOUR ACCOUNT FOR NO REASON, THEN REQUEST FOR THE SAME DOCUMENTS MULTIPLE TI...

    USAA Social Service's avatar
    USAA Social Service
    Thank you for your post. We're disappointed to hear of the frustration you've experienced. Your concerns are important ...

    Done with USAA

    Jan 18, 2017

    I just talked to a customer service rep named Jen. She was horrible. I deposted a check on 01/04; USAA said the funds were availab...

    USAA Social Service's avatar
    USAA Social Service
    BethSB, we definitely don't want to see you leave, and regret to hear of the frustration you've experienced. Your membe...

    AUTO INSURANCE SUBJECTED TO PAY IN FULL

    Jan 18, 2017

    My name is Rachel Evans, I'm a member w/ USAA and have been for 10+ years. I am so upset w/ this company, and how they treat their...

    USAA Social Service's avatar
    USAA Social Service
    Good evening RCE8617 and thank you for taking the time to provide this feedback on your recent experience. I have locat...

    Dividend Check 2016

    Nov 29, 2016

    Has it been determined if checks will be sent out this year? Thank you.

    Donnie Bosarge's avatar
    Donnie Bosarge
    18% employee bonuses eat that up real quick.
    USAA Social Service's avatar
    USAA Social Service
    Susskind, Thank you for your post. We will be happy to look into your inquiry; however, please have your mother contact...

    Worst company, deceiving liars, and don't care about the ...

    Nov 3, 2016

    my recent dealing with USAA has left me embarrassed to call myself a USAA member. They should take USA out of their name as they a...

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    USAA Social Service
    rjordan6040, please be assured we will send your concerns to the appropriate team to follow up with you as soon as poss...
    Rjordan6040's avatar
    Rjordan6040
    I GOT YOUR SIX , I have a active mortgage in the final steps of closing. I will not support a company that takes advant...

    Direct Deposit Delay?

    Nov 14, 2016

    I have read the previous posts where account holders were instructed to log out and log back in. My direct deposit is still not sh...

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    USAA Social Service
    melzd8, Hello, we will have overnight processing. Please review your account tomorrow morning for updated information. ...
    melzd8's avatar
    melzd8
    What is the latest posting time?I'm guessing it will be there tomorrow morning.

    Usaa is different than it was

    Dec 22, 2016

    Is it just me or has USAA changed? They (we) used to be a top notch outfit, leading the charge. Now it seems like it's a normal ba...

    gary4's avatar
    gary4
    I too agree, I was honored to part of the USAA family! USAA has changed I strongly felt that this company went SOUTh ve...
    NavyGal66's avatar
    NavyGal66
    I've been a member for decades and, up until last year, have felt like the company has cared about delivering quality s...

    USAA 2016 SSA Dividend is NOT really out of line

    Dec 9, 2016

    I've been a member for over 40 years. I have kept a record of my SSA balance and yearly dividends since 1997. Apparenlty USAA has ...

    USAA Social Service's avatar
    USAA Social Service
    Thank you for taking a moment to speak with me, Very Frustrated32! It was a pleasure assisting you and addressing your ...
    USAA Social Service's avatar
    USAA Social Service
    Hi, Very Frustrated32. Thank you for reaching out in Community. I will be reaching out to you shortly after reviewing y...

    Mortgage missing from credit report?

    Oct 28, 2016

    So after seeing a 30 point drop in my credit score, I ran a new credit report using USAA's credit service through Experian and I w...

    USAA Social Service's avatar
    USAA Social Service
    TC101ABN, Thank you for taking the time to post and bring this to our attention. I have forwarded this to a subject mat...
    TC101ABN's avatar
    TC101ABN
    I have had the same experience as the aforementioned. I don't think USAA cares. I tried to run this up to people in cha...

    Mobile deposit

    Dec 20, 2016

    Does it seriously take 8 days for a deposited check to clear?? I have no bank near me and can't wait 8 days to pay my bills.

    USAA Social Service's avatar
    USAA Social Service
    NSueZ, We appreciate you elaborating on your experience. This is not the way we want our members to feel. Your comments...
    NSueZ's avatar
    NSueZ
    Actually I left a message via e-mail and voice mail - zero response. How's that for great customer service? It does not...

    Sick of USAA

    Jan 5, 2017

    I'm getting really tired of USAA putting "holds" on a physical check that I have to deposit through the mobile app. I'm usually di...

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    USAA Social Service
    Robert SA - Thank you for voicing your concerns today. I have shared your comments regarding deposit holds with the app...
    Robert SA's avatar
    Robert SA
    I deposit checks at B Of America at their ATM all the time. Some for thousands of dollars. It immediately says "pending...

    Poor Mortgage Service and Management Response

    Dec 6, 2016

    Don't do it...use another mortgage service. The loan officer in the loan origination department failed to compute my VA entitlemen...

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    USAA Social Service
    Doc MF, We regret to hear of your experience as this is not the type of service we expect for our members. Please reach...
    Doc MF's avatar
    Doc MF
    OK,It is now 2 weeks since my last post.My closing was put off for another week because the county I live in was declar...

    Visa chip card not working in Hong Kong for my student ei...

    Jan 5, 2017

    My daughter is studying in Hong Kong. She had her ATM card blocked after sending the new VISA chip card. This caused quite an inco...

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    USAA Social Service
    David 18 - I apologize for any frustration you may have experienced. I do want to confirm we are aware of the issues so...
    David18's avatar
    David18
    I've been wandering around Hong Kong all afternoon and have been unable to make a withdrawal. I will have to switch ban...
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