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  • Memberships are One of Your Best Money Savers for Family Activities

    Planning summer activities for your kids can get overwhelming and expensive. Check out these 8 steps to look for the best value from memberships throughout the year by NEW Community Contributor Chad Storlie.

  • Military Spouses Share Their Secret to Keeping Their Job Despite a Move

    It seems the secret to keeping your job during and after a move is a secret. After talking with spouses who successfully maintained employment despite moving, it was apparent many were reluctant to publicize and call attention to the company they are employed. What they were not reluctant to share were their tips to encourage your company to continue your employment after a move.

  • 3 Rules for Surviving These 3 Words: "Mom, I'm Home"

    A boomerang can be dangerous. However, these rules could help ensure the homecoming is a success and no damage is done to either party.

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    3 Things to Know About Social Media Scams

    May 15, 2015

    If you are approached or tempted by a “get money fast” scam, it is important to know the possible consequences of taking the bait, which can be harsh. Here are 3 things to know about social media scams to help protect your finances.

    Terrible and misleading company!!

    May 27, 2015

    Unbelievably misleading company. I signed up on the premise of being able to cancel by simply calling my representative right back...

    Re: Unavailability of accounts on 26 May 2015

    May 27, 2015

    It appears that the issue has been resolved; however, my accounts are now no longer categorized as they were before the unavailabi...

    Mobile deposit issues

    May 27, 2015

    USAA - get your facts strait and tell your members clearly when cutoff times are for mobile deposit..We have used mobile deposit f...

    BrianaHartzellUSAA's avatar
    BrianaHartzellUSAA
    Dear Kwilliams, I have sent your question to a deposit expert, I will update when I have the right answer. Thank you fo...
    Kwilliams1's avatar
    Kwilliams1
    Just to clarify this deposit was made via the mobile app at 745 pm may 26...now it shows it was made today the 27th...u...

    10 Tips for Getting a Summer Project Estimate

    May 15, 2015

    Summertime is project time. Check out this step-by-step guide for getting an estimate for your next summer project by NEW Community Contributor Chad Storlie.

    Greatest customer service

    May 26, 2015

    The customer service at USAA is uncomparable!

    BrianaHartzellUSAA's avatar
    BrianaHartzellUSAA
    Thank you meltina73! We really appreciate you taking the time to post something so nice!! And thank you batman23! We ar...
    batman23's avatar
    batman23
    I agree. It's like calling a friend or family.

    BEAUTIFUL HOUSE-55+ COMPLEX

    May 26, 2015

    BEAUTIFUL 3 BD, 2 BTH, OPEN PLAN, IN INDIO, CA.TILES THROUGHOUT THE 1850 SQ FEET, GRANITE COUNTER TOPS IN KITCHEN, SIDE YARD WITH ...

    *******Future EX Member of USAA*******

    May 26, 2015

    After 10 plus years of being a member with USAA. I am on the brink of exiting. I have never been so dissatified with any intenity ...

    BrianaHartzellUSAA's avatar
    BrianaHartzellUSAA
    Dear Dayne, I have responded to your other post here. Thank you for commenting.
    BrianaHartzellUSAA's avatar
    BrianaHartzellUSAA
    Dear Marcus, First I would like to thank you for your service. I am so very sorry to hear about the damages to your hou...

    Supporting Our Military Children

    May 6, 2015

    One of the ways we can ensure our military children feel supported, especially our Guard and Reserve children, is by taking advantage of those programs and resources available specifically for the support of military children. Here are 3 organizations that support military children in unique ways.

    Great Job USAA

    May 26, 2015

    I have experienced great service with USAA. I have my checking, savings, life insurance, car insurance and mortgage with the compa...

    Auto loan/refinance

    May 26, 2015

    I can't even begin to understand how I have had two auto loans with USAA (both in which have perfect payment history and have been...

    BrianaHartzellUSAA's avatar
    BrianaHartzellUSAA
    Dear Courtest, Thank you for being a USAA member, I am sorry your are experiencing this issue with your refinance. I wo...
    meltina78's avatar
    meltina78
    I meant to say I have had similar experiences

    Account Information Gone - UPDATE

    May 26, 2015

    I just got off the phone with customer service. They are updating their system, so several people are unable to see their account ...

    CB_Avatar's avatar
    CB_Avatar
    Someone in charge needs to understand the impact this has on customers and make a "get-well plan" a priority. There was...
    BrianaHartzellUSAA's avatar
    BrianaHartzellUSAA
    UPDATE: At this time all issues have been resolved in regards to some members who were not be able to see their banking...

    Account Information Gone - UPDATE

    May 26, 2015

    I just got off the phone with customer service. They are updating their system, so several people are unable to see their account ...

    CB_Avatar's avatar
    CB_Avatar
    Someone in charge needs to understand the impact this has on customers and make a "get-well plan" a priority. There was...
    BrianaHartzellUSAA's avatar
    BrianaHartzellUSAA
    UPDATE: At this time all issues have been resolved in regards to some members who were not be able to see their banking...

    Debit cards declined?!

    Apr 19, 2015

    I know we have plenty in our account, and we need formula for our son! What are we supposed to do?!

    Sheep Dog's avatar
    Sheep Dog
    You can get ahold of USAA on Saturdays from 9AM to 7PM at 800-531-8722 ask for banking department.
    DSTEXAS's avatar
    DSTEXAS
    Coastie, I definitely understand your frustration. Keep in mind that technology is nowhere close to infallible, and iss...

    I think it's time to find a new bank / insurance company

    Apr 9, 2015

    For a organization that openly advertises on TV and radio that they are there to help its members, they have a hard time proving i...

    DSTEXAS's avatar
    DSTEXAS
    727, Nobody is making you read my post.  Or whine about them.
    727's avatar
    727
    DSTexas, you consistently stir the pot. You are annoying and while occasionally helpful you've become tiresome. I wish ...

    trouble with app?

    Mar 31, 2015

    Is anyone else having trouble bruising their accounts right now?

    WendyPolingUSAA's avatar
    WendyPolingUSAA
    Metric kaon, I'll pass along your feedback! Sorry for any inconvenience this may have caused you. - Wendy
    Metric kaon's avatar
    Metric kaon
    no transactions are working Wendy.

    Touch ID

    Apr 25, 2015

    My fiancé logged into the mobile app and it prompted her to use her fingerprint. We both have iPhone 6's. However for the life of ...

    djarsky's avatar
    djarsky
    TouchID just became enabled for me here in Massachusetts. Looks like it's working again.
    Max-USMC's avatar
    Max-USMC
    I just got my Touch ID setup today so I'm hoping that means it's been enabled for all states permanently, thank you.

    Welcome to the My Budget Chat with Richard Rohrbough

    Apr 9, 2015

    Join us for the My Budget LIVE Chat with Richard Rohrbough Date: April 9th, 2015 Time: 3:00 – 3:30 pm eastern / 2:00 – 2:30 pm cen...

    Ctucker11's avatar
    Ctucker11
    Is the USAA CEO, Stuart Parker, aware of this issue? 
    BrianaHartzellUSAA's avatar
    BrianaHartzellUSAA
    Hi LSB123, I apologize for the delayed response. As we looked into the possibility of shared access, we realized it is ...

    Site down?

    Mar 31, 2015

    Is anyone having problems viewing their online banking? My accounts aren't showing?? Says I have no accounts?/?

    BrianaHartzellUSAA's avatar
    BrianaHartzellUSAA
    Dear My Mousse, UPDATE: At this time all issues have been resolved in regards to some members who were not be able to s...
    MyMousse's avatar
    MyMousse
    Able to Log in, But unable to see my accounts. States that I have no accounts with USAA, and now currently it keeps giv...

    Dont rely on USAA. AFTER 20+ YEARS OF BEING A MEMBER WHEN...

    Apr 20, 2015

    After over 20 years of being a member. USAA CANCELLED MY CAR INSURANCE. I have Cancer and recently have been hospitalized. Left a ...

    USAA no longer competitive

    Mar 14, 2015

    For years I have sang the praises of USAA. Not sure what has happened over the last couple of years. I live in Michigan and have h...

    cj1's avatar
    cj1
    You clearly work for USAA and while I realize tone gets lost on the computer, you seem to have a negative, condesending...
    DSTEXAS's avatar
    DSTEXAS
    LATracy, Actually, my comment was directed to Robbie for a comment that was removed by the moderator (personal attack)....

    USAA continues its slide into the abyss

    Feb 26, 2015

    For several years, I've noticed a decline in USAA's customer service. Late last year, I finally decided that I'd had enough and be...

    BrianaHartzellUSAA's avatar
    BrianaHartzellUSAA
    Dear robdhubb, I am sorry to hear about the long hold time. I would like to get you in contact with a specialist so we ...
    LeFew's avatar
    LeFew
    I used to have almost everyithing with USAA--insurance, investments, utma's, checking, savings, cards, etc. I am now in...