Breadcrumb Trail:

  • USAA Member Community

Carousel Start
  • The Important Milestones of a Military Family

    These important milestones created are unique to our very own military life. It has provided guidance, insight and comfort. Helping us to cope with loss, separation and love along the way.

  • Introducing USAA Labs: Member-driven innovation

    We recently had the chance to talk about the new USAA Labs with Christee Kahn, a Strategic Innovation Manager at USAA. In the interview below, she highlights how USAA is looking to involve members in USAA innovations for the future.

  • Military Saves Week: Time to Start Early, Start Small and Stay Committed

    Financial readiness is critical to mission readiness - it all starts with a plan: Start Early, Start Small and Stay Committed. Military Saves Week is a great time to start.

  • Carousel End

    Featured

    Realistic Places to Cut Spending

    Feb 20, 2017

    Finding ways to cut down spending can be a challenge, however the best way to start is by cutting down on your already budgeted monthly expenses.

    Featured

    A Budget Friendly Valentine’s Day

    Feb 10, 2017

    Don’t equate love with consumption of goods; a perfect Valentine’s Day can be a date opportunity for you and your spouse – on a budget!

    Featured

    DITY Diaries

    Feb 8, 2017

    Besides some of the obvious perks, there is NOTHING easy about making a move on your own. I asked fellow military spouses about their memorable DITY moments and I can safely say I do not see another one in our PCSing future!

    Coaching Your Student Athlete from the Sidelines

    Feb 23, 2017

    Someday the final whistle or buzzer will sound and your high school student athlete might face the next level of sports and academics. Check out these three ways to prepare now to support your college student athlete.

    Feeling USAA has been dishonest

    Feb 23, 2017

    I have had USAA auto insurance for years. I was hit by another USAA member, he admitted to running a red light. I was quoted one a...

    USAA Social Service's avatar
    USAA Social Service
    Mrs.Me, Dishonestly is something we do not take lightly here at USAA and want to get your concerns addressed appropriat...
    Mrs.Me's avatar
    Mrs.Me
    That should say "for my car" not "due my car".

    Irs direct depoait policies

    Feb 23, 2017

    Irs has a notation on their website that a refund may be deposited into an individual account for a joint return as long as one of...

    Shedncrissy's avatar
    Shedncrissy
    We just received our state return which would have been a similar format im assuming, so is it just a way of chance? Ad...
    USAA Social Service's avatar
    USAA Social Service
    Thanks for posting to the Community, Shedncrissy. Please note that if the deposit is sent electronically, it does have ...

    Complaint: Life Insurance Call

    Feb 23, 2017

    Today I received a call from 1.877.627.2811 from someone claiming to represent USAA. She said she was calling because I had shown ...

    USAA Social Service's avatar
    USAA Social Service
    Gerbie1112, Thank you for taking the time to advise of your recent experience. This level of service is certainly not w...

    Don’t Let Student Debt Impact Retirement

    Feb 22, 2017

    Helping a child or a grandchild determine what their best path in higher education will be is a rewarding task. That reward comes from helping determine if they can complete college. Finding a college with a great career outcome at a reasonable cost, and offering limited financial support that will not endanger your retirement

    New to USAA....Agent didn't do anything he said he would....

    Feb 23, 2017

    As of today I'm a new USAA member...I went to check that my auto insurance payment came out of my account, and found that I had be...

    USAA Social Service's avatar
    USAA Social Service
    baseballaz, I'm sorry to hear how frustrating your experience was. We want our members to have an exceptional experienc...

    Direct Deposit Delay

    Feb 23, 2017

    Is anyone else experiencing this today? I usually receive my deposit before heading to work, but today it wasn't there. ADP said i...

    USAA Social Service's avatar
    USAA Social Service
    Hi Jesa! I understand your concern about your direct deposit. Please note that we post direct deposits when we receive ...

    Credit card, investments

    Feb 23, 2017

    Okay, Ive posted enough bad, so now some good. After Executive Resolustions was finally contacted, "Joey" did a great job talking ...

    Tagging Along on a Detachment

    Feb 16, 2017

    If you get the opportunity to meet your active duty counterpart somewhere new while they are training, I encourage you to make travel plans. In my opinion, if you are able to break up the amount of days they are gone with a visit or port call, the deployment / separation will go a lot smoother.

    New Visa Credit Card + Paypal + Ebay

    Feb 23, 2017

    Buyer beware with Paypal and Ebay. I used my new Visa from USAA for the first time for a purchase from Ebay through Paypal. Bad de...

    USAA Social Service's avatar
    USAA Social Service
    Hello Not that I, I'm sorry to hear that your card was compromised. All financial institutions experience fraudulent at...

    Cancellation of debt

    Feb 23, 2017

    I recently settled a credit card balance and received a 1099c for my cancellation of debt and the bank had said everything was goo...

    USAA Social Service's avatar
    USAA Social Service
    Sgtsgt, I understand you have questions regarding the 1099c received in addition to your account status. This matter wi...

    USAA Mobile App

    Feb 23, 2017

    I am the spouse of a military member. I installed the USAA app on my cell phone, however, the app "thinks" I am the member. For ex...

    USAA Social Service's avatar
    USAA Social Service
    Hi NavySpouse26! Great question! Our Website Technical Support team will be able to troubleshoot this for you further. ...

    Dividend Check 2016

    Nov 29, 2016

    Has it been determined if checks will be sent out this year? Thank you.

    USAA Social Service's avatar
    USAA Social Service
    Thank you for your membership, lars of Washington! It's an honor to be able to serve you! -Meredith
    lars of washington's avatar
    lars of washington
    I see several complaints or not so friendly responses here but as far as I know no other auto insurance offers any reba...

    Usaa is different than it was

    Dec 22, 2016

    Is it just me or has USAA changed? They (we) used to be a top notch outfit, leading the charge. Now it seems like it's a normal ba...

    RetiredSFC's avatar
    RetiredSFC
    I know I said a bit ago that was my last post but I just want to chime in with you. I think you are right on, I remembe...
    USAA Social Service's avatar
    USAA Social Service
    Thank you Millsbuddy07 for taking the time to provide your concerns and this isn’t the experience we want our members t...

    26(f)

    Dec 14, 2016

    Hello,What is the story behind this"loophole "that is closing in March or May next year?If is legit how do you invest in it?Thanks...

    vmman's avatar
    vmman
    Thank you Sean Scaturro USAA for the infromation you provided. I called my investment person of over 20 years and he ha...
    Briana Hartzell USAA's avatar
    Briana Hartzell USAA
    Our expert Sean weighed in on page 2 of these comments- his in depth response can be found here. Thank you! *Please not...

    Senior Bonus

    Feb 8, 2017

    Has a decision been made regarding a payment of the Senior Bonus for this year? If not, when is it supposed to be made?

    USAA Social Service's avatar
    USAA Social Service
    Dear member75, I've sent a secure email to you with details regarding the Subscribers Account and Senior Distribution. ...
    USAFKEP's avatar
    USAFKEP
    For those who've been asking, I received a letter notifying me that the senior bonus had been authorized and would be a...

    USAA 2016 SSA Dividend is NOT really out of line

    Dec 9, 2016

    I've been a member for over 40 years. I have kept a record of my SSA balance and yearly dividends since 1997. Apparenlty USAA has ...

    USAA Social Service's avatar
    USAA Social Service
    Catastrophic claims can affect both home and auto rates depending on location RCD. If a rate increase has affected your...
    USAA Social Service's avatar
    USAA Social Service
    RCD, I understand you have concerns regarding the SA Dividend, membership and rates. I will be happy to send your conce...

    Sick of USAA

    Jan 5, 2017

    I'm getting really tired of USAA putting "holds" on a physical check that I have to deposit through the mobile app. I'm usually di...

    Salkman's avatar
    Salkman
    FWIW - here's a petition I posted to ask USAA to change the credit card holds. Can be amended to ask them to change the...
    FullBird's avatar
    FullBird
    ArmyVetOnline: You are confused. You never had a $100,000 Deposit@Mobile daily check deposit limit. The highest availab...

    Visa chip card not working in Hong Kong for my student ei...

    Jan 5, 2017

    My daughter is studying in Hong Kong. She had her ATM card blocked after sending the new VISA chip card. This caused quite an inco...

    USAA Social Service's avatar
    USAA Social Service
    China Coastie this is fantastic news! I'm so happy you were able to locate an ATM in Hong Kong to complete the withdraw...
    China Coastie's avatar
    China Coastie
    Update: Some Success. Tried it this last visit. We were in a more "local" area (Wong Tai Sin). The listed bank didn't w...

    Unable to Deposit

    Dec 26, 2016

    Very disappointing to be unable to deposit Christmas checks either via @mobile or online the day after Christmas. Pretty bad time ...

    USAA Social Service's avatar
    USAA Social Service
    Time Traveler - I'm sorry to hear of the issues you experienced when using the USAA mobile app. Pease reach out to Webs...
    Time Traveler's avatar
    Time Traveler
    For more than a week, my USAA mobile app has been unable to connect to the internet, although the other apps have no pr...

    1098

    Jan 18, 2017

    My 1098 from Nationstar only shows the last 3 months worth of mortgage activity since that is when they began servicing the accoun...

    USAA Social Service's avatar
    USAA Social Service
    Puzzled, We regret any confusion caused by the receipt of your 1098. This is certainly not the way we want our members ...
    Puzzled's avatar
    Puzzled
    Now I'm really puzzled. It appears that USAA/NSM has decided to make the part year 1098's from DMI available via the mo...

    Mobile deposit

    Dec 20, 2016

    Does it seriously take 8 days for a deposited check to clear?? I have no bank near me and can't wait 8 days to pay my bills.

    USAA Social Service's avatar
    USAA Social Service
    NSueZ, We appreciate you elaborating on your experience. This is not the way we want our members to feel. Your comments...
    NSueZ's avatar
    NSueZ
    Actually I left a message via e-mail and voice mail - zero response. How's that for great customer service? It does not...
    Close Pop-up