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  • Dude, How’s Your College Savings?

    If you’re making a final run through your movie collection before jumping into the back-to-school routine, these titles may yield some $olid lessons.

  • A Letter to Myself - How to Have a More Successful Military to Civilian Transition

    Planning, saving money, talking with your family about what is working and what is not working, and making sure you discover and embrace a strong sense of purpose are all ways to have a great military transition.

  • Are You Prepared for Back-to-School Season?

    “Back-to-school” is now the second largest spending event of the year. How prepared are you for school shopping this year?

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    Featured

    7 Back to School Money Savings Tips

    Aug 8, 2016

    It’s back to school time! Follow these money saving tips to have a great start to a great new school year.

    Featured

    Moving is hard. Why not reward yourself in the process?

    Aug 2, 2016

    Welcome to the new Member Community video series, Community Chats. In this episode, JJ Montanaro, a USAA Certified Financial Planner® professional, chats with Greg Jaeger, president of USAA Residential Real Estate Services, Inc., on the current home buying and selling environment and how to use the USAA Real Estate Rewards Network.

    7 Things You Can Do While You Wait

    Aug 24, 2016

    Here’s a list of 7 things you can do during the “wait time” after your interview.

    App Suggestion

    Aug 24, 2016

    On my American Express card whenever I swipe my card (or type it in), I can get an instant push notification with the transaction ...

    USAA is getting worse everyday

    Aug 24, 2016

    I have always hated the automated voice system from USAA. A wind passes by my microphone and it screws up what I want to say. Anot...

    Celeste USAA's avatar
    Celeste USAA
    Justin B, Thank you for taking the time to communicate your feedback regarding your recent service experience. Our goal...

    Account Security

    Aug 24, 2016

    I received a phone with the last hour from a person claiming to be from USAA. Her phone number was similar to USAA numbers, but I ...

    Cynthia USAA's avatar
    Cynthia USAA
    cjohn1949, Thanks for reaching out and being vigilant of your accounts. Looking at your recent call history I can confi...

    I’ve Got the Need, the Need to Read – Part 2

    Aug 19, 2016

    Looking for your next book to read? Check out my thoughts on two of my favorite books, All You Need to Know About the Music Business and From Zero to Sideman in 5 Steps - Part 2

    Rental Car Rip-Off

    Aug 24, 2016

    I used my USAA membership discount for a one way Avis rental car. At no time during the reservation process was there any mention ...

    Cynthia USAA's avatar
    Cynthia USAA
    Surfman1, We'd like the opportunity to review your situation and address your concerns. I have escalated your comments ...

    Budget/Tracking Tools

    Aug 24, 2016

    I just got my teen age son a checking/savings account through USAA. He has a job and is learning about managing his money with his...

    Gus USAA's avatar
    Gus USAA
    T.Taylor, Thank you for posting in the Community. Minors will not have access to our Money Manager features. Any financ...

    Money

    Aug 24, 2016

    Can I take a advance on my direct deposit ? I have two ssi, and v/a out of money need food ,gas, and smokes

    Celeste USAA's avatar
    Celeste USAA
    fishmaster, Thanks for posting in Community. At this time, we do not offer an advance on direct deposits. However, USAA...

    The Benefits of a Couples Getaway

    Aug 19, 2016

    Every couple needs to make the time in their schedules for solid communication with no interruptions. Claim the time that is rightfully yours as a couple and reap the benefits.

    NOT building, just need land loan...

    Aug 24, 2016

    Can't ever seem to get my mortgage rep to get back to me in a timely manner. I just need to know if the conventional loan I was al...

    Gus USAA's avatar
    Gus USAA
    Ejr, Thank you for posting in the Community. I have shared your question with a colleague from our Mortgage area and as...

    Claim Process too long!!

    Aug 24, 2016

    I filed a claim on a lost ring in February. My claim has been passed through about 6 different representatives. When I inquire abo...

    Ina USAA's avatar
    Ina USAA
    Sharyn1 - There is likely a good reason for the requested documentation in order to proceed. I have located you account...

    USAA Stock trading is a mess, moving my money.

    Aug 23, 2016

    The USAA trading fees don't even make sense at the gold level. It's 8.95 per transaction, plus .05 per share after 100. So a 1000 ...

    Cynthia USAA's avatar
    Cynthia USAA
    Neil Drake, Thank you for your feedback. We'd like the opportunity to address your concerns. A specialist will be reach...

    Savings, Checking and CC accounts Disappeared!

    Jul 14, 2016

    My savings, checking and CC accounts disappeared from both my mobile app and desktop app. DISAPPEARED! I am hoping this is a tempo...

    Cynthia USAA's avatar
    Cynthia USAA
    saaked, I have engaged a colleague to review your specific situation further and contact you to address your concerns. ...
    saaked's avatar
    saaked
    My account has been hacked 2 days ago. There seemed to be a major bug in their system that hackers got into their syste...

    Nationstar

    Jul 11, 2016

    Just got an email from USAA about mortgage being sold to Nationstar. The email stated I'd receive the same service that USAA provi...

    Gus USAA's avatar
    Gus USAA
    A Random Member, Thank you for posting about your experience in the Community. I shared your feedback with a colleague ...
    A Random Member's avatar
    A Random Member
    So, I posted last month about my issues with Nathionstar applying my payment and additional principal entirely to princ...

    Disappointed in your Photo of USAA Mag. Mrs. Obama and Mr...

    Jun 7, 2016

    Hello All: I am extremely disappointed with the USAA Magazine that I received the other day. #230863-0516.The front cover has a pi...

    Phantom Cobra's avatar
    Phantom Cobra
    WOW! I am very disappointed in the hate mongering of the Trump supporters writing on here. The President and the Vice P...
    Cynthia USAA's avatar
    Cynthia USAA
    vietnam dustoff, Veteran hiring and homelessness are important, non-partisan, non-political issues which require greate...

    USAA is FAILING... Miserably

    Jun 9, 2016

    " WE KNOW WHAT IT MEANS TO SERVE" USAA's motto that steals from the sacrifice men and women in uniform make is total BULL. USAA ha...

    B-Rob1's avatar
    B-Rob1
    I'm an officer currently serving OCONUS and I think you've missed the mark in regards to "small niche for officers, cad...
    Chaster TX's avatar
    Chaster TX
    I share your frustration. While not the same circumstances, I too have found that USAA is a shell of what they once wer...

    Please support Microsoft Wallet tap to pay.

    Jun 22, 2016

    Microsoft now has a tap to pay app my USAA credit card does not work. Please support this.

    Cynthia USAA's avatar
    Cynthia USAA
    LaRae White, Thank you for your inquiry. Currently, there is no update on the availability of Microsoft Wallet. We cont...
    LaRae White's avatar
    LaRae White
    Any news on getting support for MS Wallet with USAA?

    Do they care?

    Jun 7, 2016

    I have a Mortgage with USAA. I have it in my contract that my payments will never change. Ready for the mess up. It change and no ...

    Bent Over Vet's avatar
    Bent Over Vet
    Please submit a complaint to HUD and the Consmber Financial Protection Agency as well
    Bent Over Vet's avatar
    Bent Over Vet
    You have never tried to or gotten a mortgage through USAA have you?Never had to qualify or go throught the BS USAA puts...

    Substandard Customer Service

    Jun 10, 2016

    After cancelling my wife's credit card in error, USAA has been either unable or unwilling to get us a new card. 5+ hours of phone ...

    Gus USAA's avatar
    Gus USAA
    Crosby, Thank you for posting in the Community. We regret to hear of the service you have encountered. If you were prov...
    Crosby's avatar
    Crosby
    My husband and I have had all of our insurance with USAA for thirty years. We have banked there for a few years. I am b...

    Bank

    Jun 2, 2016

    I was called on 20 May and informed that someone had been able to "con" a USAA CSR into writing a cashier's check on one of my acc...

    Gus USAA's avatar
    Gus USAA
    HoustonAJG, We regret to hear you feel this way about your experience.After confirming with a colleague, it appears you...
    HoustonAJG's avatar
    HoustonAJG
    It is now August. Still no resolution. Have tried calling each of the contacts I have both direct lines and customer se...

    Fraud

    Jul 23, 2016

    Was in ptsd program for over a month. Got out last week to find out my entire benefits check was stolen by USAA in overdraft fees ...

    Gus USAA's avatar
    Gus USAA
    MaryShelley, We regret to hear about the experience your son has had with USAA. If you have your son reach out to us re...
    MaryShelley's avatar
    MaryShelley
    Yes, USAA is a business; however, before depleting someone's bank account on overdraft fees, shouldn't a BUSINESS have ...

    Need contact person

    Aug 20, 2016

    I'd like one person I can call to handle my issues. I'm not getting the support I need on my mortgage escrow, where is it going? I...

    thomasrd's avatar
    thomasrd
    I received a email from AAA about the escrow usaa says was sent. They have not received anything from USAA. Therefore m...
    thomasrd's avatar
    thomasrd
    Cynthia, please resend that info. I did call, I got put on hold, xfrd to 3 rep, 30 min phone call.. No one gave me a cl...
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