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  • Demonstrate Your Military Values at Work Every Day

    Military Values such as respect, a good attitude, polite humor and an overwhelming desire to accomplish the mission make military skills invaluable in the workplace. Every day you should bring these skills and others to make you better, more engaged, and a more productive team member.

  • Renting a Home Sight Unseen

    Military families face a tough decision when they PCS. Should they wait until their arrival at their future duty station to commit to a new home or should they lock on housing before they move. This blog post provides a few ideas to consider.

  • If You Can’t Do It Right, It’s Not the Right Time to Do It: Buying a Home

    Is it the right time to buy? Check these boxes to help ensure a smooth transition to home ownership.

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    Featured

    Buy For Value, Not for a Sale

    Jul 24, 2015

    Sales are only a good deal if we buy something that we truly value – learn how to differentiate.

    Featured

    Your Toddler as a Wingman

    Jul 17, 2015

    Finding friends after a move is a lot like dating. It is often awkward. Instead of being surrounded by a group of giggling girls to help break the ice when meeting a new person, I have a smiley, friendly and loud toddler to assist! What better wingman to help?

    Featured

    Bring the Advice from Your Military Mentors to Work

    Jul 10, 2015

    In the military, Commander’s, friends, and subordinates all helped develop your professional military skills. Remember that advice from your military mentors in your post-military career.

    Pause Before Purchase - Wait a Week Before Major Purchase...

    Jul 23, 2015

    Major purchases are major decisions. Don’t try to rush a major financial decision. Instead, once you have made a decision, wait one week and then reconsider the decision. Often, more time to make a decisions makes sure we make the right purchase choice.

    Taxes

    Aug 4, 2015

    Why are we being taxed on our savings accounts? I have paid tax on the money before I put it in savings.

    DSTEXAS's avatar
    DSTEXAS
    You normally will have to pay tax on any interest the bank pays you on money in your savings account.

    checking

    Aug 4, 2015

    Why are checks not clearing? Showing as unpaid? Back to May.

    DSTEXAS's avatar
    DSTEXAS
    You may need to call the bank or send a secure email through your account to get an answer to this question.

    Banking with USAA

    Aug 4, 2015

    A mortgage company took 395 dollars out of my checking account without my consent. Because I had authorized a 10 dollar charge pre...

    DSTEXAS's avatar
    DSTEXAS
    Customer4, You will probably find the information in the following link to the CFPB page helpful about your situation.....

    Canceled Deployments – Do They Really Happen?

    Jul 10, 2015

    There are a few things you should expect, and also prepare for should your loved one's deployment get cancelled.

    USAA trying accusing me of fraud..

    Aug 4, 2015

    In early July I was a victim of a hit and run over night while my car was parked. There was damage in two separate areas of the ca...

    Hertz affiliated thru USAA

    Aug 4, 2015

    Hertz gave away our rental car after we booked and paid for the week. Now we are just sitting in our hotel room waiting for them t...

    DSTEXAS's avatar
    DSTEXAS
    StacUT, This happens with all the car places, especially when they run out of vehicles because people are not returning...
    BrianaHartzellUSAA's avatar
    BrianaHartzellUSAA
    Hi StacUT, Thank you for posting your expereince. I have shared your feedback.

    Horror Show Returns

    Aug 4, 2015

    Well, I thought we had things figured out with the mortgage department. I had posted earlier about non-responsiveness. NOW, 2 HOUR...

    BrianaHartzellUSAA's avatar
    BrianaHartzellUSAA
    Hi jd01904, Thank you for keeping us updated. I have again escalated your comments for further review.

    How to Evaluate a Military Discount

    Jul 9, 2015

    Military discounts are something that all military members appreciate because it helps stretch our budgets. Make sure the discount the company is offering is a good deal.

    Credit card

    Aug 4, 2015

    We submitted a payment for the two cards we have and only one has posted. Both payments arrived on July 27 and I am wondering why ...

    BrianaHartzellUSAA's avatar
    BrianaHartzellUSAA
    Hi J.C., I have sent your comments to a banking specliast who will be reaching out to assist you. Thank you.

    Cigna Dental should NOT be recommended by USAA to your me...

    Aug 4, 2015

    We signed up for Cigna Dental under the recommendation/partnership with USAA. They are HORRIBLE!!! They said that both my daughter...

    BrianaHartzellUSAA's avatar
    BrianaHartzellUSAA
    Hi EmGeo, Thank you for sharing your feedback. I have sent your comment for further review. Thank you.

    Medallion Signature Stamp

    Aug 4, 2015

    My sister is looking to get a medallion signature stamp in Marietta, GA in order to process some paperwork for my dads estate. She...

    norrell3's avatar
    norrell3
    The Wells Fargo on atlanta road in downtown smyrna is where i go for a medallion stamp. He is only one for all the cobb...
    Frank W's avatar
    Frank W
    Thanks for the advice however Columbus is several hours south from Marietta unfortunately.

    USAA credit cards are useless when traveling overseas

    Aug 4, 2015

    Have been on vacation overseas and my debit/credit cards from USAA have been useless when attempting to use; blocked every time! W...

    DSTEXAS's avatar
    DSTEXAS
    We spent 11 years living and traveling throughout Europe and as long as we filled out the travel notifications online w...
    BrianaHartzellUSAA's avatar
    BrianaHartzellUSAA
    Dear Bill711, Thank you for taking the time to comment here and share your experience with using your credit card overs...

    Home Equity credit/loans

    Jun 15, 2015

    USAA keeps saying the Home Equity Loans will be available again later in the year, what does that mean? When later in the year? Ca...

    Z-man350's avatar
    Z-man350
    Sad to hear the service I was looking for is no longer available, shocking. As my gears shift, I need to start looking ...
    ds13's avatar
    ds13
    I called about a Home Equity Loan in February, and was told they'd be offering them again later in the year. I was aske...

    Account Information Gone - UPDATE

    May 26, 2015

    I just got off the phone with customer service. They are updating their system, so several people are unable to see their account ...

    ARM's avatar
    ARM
    This tends to happen since USAA refuses to shut down and do maintanence correctly. They tend to try doing during the ov...
    BrianaHartzellUSAA's avatar
    BrianaHartzellUSAA
    Hi Johnny, I responded ot your other post here. But is seems your is an isolated issue. please give us a call here : Ph...

    Why would USAA refuse to use my "Excellent (756)" or "Goo...

    Jul 2, 2015

    USAA refuses to acknowledge my two high credit scores and choses to use a lower one that I can not verify. I have never missed a p...

    BrianaHartzellUSAA's avatar
    BrianaHartzellUSAA
    Thank you for the update Hedy69! :)    
    Hedy69's avatar
    Hedy69
    USAA and I were able to work out the situation to my satisfaction. Never got to the bottom of the origin of the fair sc...

    USAA is about to lose our business.

    Jun 7, 2015

    I had money in my personal checking account and pulled some out at an ATM to use. I checked my account a couple days later and tra...

    TWolfe07's avatar
    TWolfe07
    No, sir. It is not the banks responsibility to manage your finances, it's yours. YOU are the one who should know how mu...
    JimFLNY's avatar
    JimFLNY
    My friend, also a USAA member, had to resolve some financial matters after her mother passed away. USAA demanded the or...

    Tick off

    Jul 30, 2015

    I have a youth accountFor my teenage step daughterIt's connected to my acctWhy is it that a check can deposited into my checking a...

    FullBird's avatar
    FullBird
    Ms Heinleiner, That's all well and good, except for some glaring inaccuracies that result from, no doubt, confusion and...
    Ms.Heinleiner's avatar
    Ms.Heinleiner
    A hold may be placed on a deposit to allow the bank to collect the funds. When a deposit is made, the bank places a hol...

    Morally unjust

    Jun 23, 2015

    My wife and I opened a checking account with USAA last week. Woke up yesterday morning to over $100 missing from the account. When...

    Home loan preapproval

    Jun 6, 2015

    I just logged on to apply for a home loan preapproval and I couldn't find the button. I reached a representative only to find out ...

    WholeFamily's avatar
    WholeFamily
    I agree, that and I have recieved three different responses (2 of which i am assuming are the same in nature) I was giv...
    sdchaffin's avatar
    sdchaffin
    Sadly I can tell you that a pre-qualification is not the same thing. After 14 years I started to give USAA a second cha...

    Deposit Holds - 3 Strikes for USAA

    Jun 29, 2015

    I recently closed my USAA account due to checks and ID being stolen. I opened a new account with USAA. I get a monthly cell phone ...

    BrianaHartzellUSAA's avatar
    BrianaHartzellUSAA
    Hi Den17, While we appreciate community participation, duplicate posts may be removed per our moderation guidlines. Tha...
    den217's avatar
    den217
    Oh, I forgot @Michelle2, you should tweet this. I tweeted it #USAASUCKS!

    Disappointed Texan

    Jul 30, 2015

    USAA claims that 92% of customers plan to stay with USAA for life. I find that statistic hard to believe. I am at least part of th...

    DSTEXAS's avatar
    DSTEXAS
    "Shows only a collect number for deployed personnel is the functional language equivalent as shows a collect number onl...
    FullBird's avatar
    FullBird
    Ok, literacy is clearly not your forte. Shows only a collect number for deployed personnel is the functional language e...

    USAA is literally ruining my life!

    Jun 6, 2015

    These eight day holds onmy checks are literally ruining my life! I never used to have these problems with USAA but now their custo...