Breadcrumb Trail:

  • USAA Member Community

Carousel Start
  • Should You Consolidate Your Debt?

    If you have been thinking about debt consolidation, here are some important factors you should know.

  • My Duty Station Location Hotlist

    Summer is the busiest moving season and in that spirit, I asked fellow military spouses and military bloggers what the best duty station they have been attached to was like and where they would choose to be assigned to if they could have their pick.

  • Financial Readiness is Critical to Mission Readiness

    Financial woes can critically impact your mission readiness. To further complicate financial readiness plans, our military lifestyle includes frequent relocations and deployments. But our way of life doesn’t have to hinder our ability to manage family finances successfully. Whether you prefer a classroom setting, an online experience, a multimedia approach or an individual consultation in person or by phone, a wide variety of resources are available to help put you on the path to financial freedom.

  • Carousel End

    Featured

    What is Your Favorite Duty Station?

    Jun 22, 2017

    Summer is the busiest moving season. In that spirit, I asked fellow military spouses and military bloggers to share what duty stat...

    Featured

    Speak Up Using the 3 C’s at Work – Communication, Courage...

    Jun 21, 2017

    Open Communication at work is hard. When we use, small, personal, face-to-face, and open meetings we set the stage for effective communication. When we allow both Courage and Candor into our meetings that use kindness and true respect for the other person, we create an atmosphere that can listen, learn, and solve business challenges.

    Featured

    How to Fly Budget Airlines Like a Pro

    Jun 16, 2017

    Flying discount airlines is a great way for military families to see more of the world on a tight budget, but the thrill of low prices comes at the cost of minor inconveniences. Use these tips to navigate the challenges with finesse so you can fly like a pro.

    Featured

    8 Pre-Deployment Feelings

    Jun 15, 2017

    Deployment. The dreaded “D” word. You know it is coming, that it is inevitable and evens so, it seems to sneak up on you and elicits a range of emotions akin to riding a rickety roller coaster! It is my hope, that explaining my roller coaster of feelings that it will help you work through your thoughts and feelings as your family prepares for a deployment.

    Featured

    3 Reasons You Should go to The Ball When Your Spouse is D...

    Jun 15, 2017

    The time has come for the Military Ball-but your spouse is deployed. Here are three reasons you should still go!

    Happy Birthday to The US Army- June 14, 2017

    Jun 13, 2017

    June 14, 2017 marks the 242nd Birthday of the United States Army. The US Army is the oldest military service, and a time when everyone in the US Army pauses and joins together to recognize all that the US Army has done and is doing.

    Daughter having issue trying to get online access to acco...

    Jun 22, 2017

    My daughter who in college has tried twice to get access to a checking account which I'm joint account holder, after speaking with...

    USAA Social Service's avatar
    USAA Social Service
    Hello and thank you for sharing your daughter's concern in regards to her gaining access to the joint checking account ...

    USAA auto insurance nightmare

    Jun 22, 2017

    USAA has finally given me a decision on my claim 71 days after filing. Twice they didn't know where my car was, didn't get phone c...

    USAA Social Service's avatar
    USAA Social Service
    USeeAnAppleISgarbage, we understand the handling of your claim has been a frustrating situation for you. Your satisfact...

    Tough loss

    Jun 22, 2017

    I was involved in accident June 15th. When I called to make my claim they said my policy was canceled. When I said why they said y...

    Father’s Day Care Package Ideas

    Jun 9, 2017

    No matter what you choose to include in a care package for Dad, it is the thought that will make the biggest impact! Happy Father’s Day to all the deployed Dads out there! We appreciate all you do!

    Car Stickers

    Jun 22, 2017

    I recently traded cars and would like a new sticker for my new car. Is there anyway to get a new one?Thanks

    USAA Social Service's avatar
    USAA Social Service
    SHP1, congratulations on your new car! I've processed your request for a USAA sticker. Please allow up to 3 weeks for d...

    Homes in value monitoring can't be changed

    Jun 22, 2017

    I'm trying to use the home value monitoring feature, however it's showing that I have 3 homes. When I select any of them, it shows...

    USAA Social Service's avatar
    USAA Social Service
    CraniumCan, I understand an issue has been encountered using the Home Value Monitoring service online. We recommend tha...

    Claim Service

    Jun 22, 2017

    I have several claim items to discuss. First, I will discuss Safelite. My experience with Safelite and USAA have been fine. I thin...

    USAA Social Service's avatar
    USAA Social Service
    AKTanker, Thank you for your 20 year membership. However, I am so sorry to hear that after 20 years we have been unable...

    Steps To Start Your Military Career On The Right Foot

    Jun 8, 2017

    Start your military career on the right foot by being early, in the right uniform, with the right equipment, and at the right location. Your first military school following Initial Entry Training is where your career beings to shine.

    No luck with USAA

    Jun 22, 2017

    I have been with USAA for 40 years. Finally decided to leave NFCU because of the marketing pressure USAA uses. Transferred all my ...

    USAA Social Service's avatar
    USAA Social Service
    Hello and thank you for sharing your experience concerning your lost debit card. I personally would like to apologize f...

    Fraudulent charges on my checking account

    Jun 22, 2017

    So I received a low account alert on my checking account this morning, and I knew right away it was wrong because I always leave a...

    USAA Social Service's avatar
    USAA Social Service
    AHT, I understand having unauthorized activity take place on an account is concerning and can cause a disruption when t...

    Banking App Projected Balance

    Jun 22, 2017

    While I love the banking app; especially the projected balance and scheduled transactions, I am disappointed that I have to wait s...

    USAA Social Service's avatar
    USAA Social Service
    Hi Jimbo78, Thank you for your feedback in regards to pending transactions on our mobile app. I've shared your comments...

    USAA is inhumane to tramized widow over fire claim

    Jun 22, 2017

    You are the most horrible company to have treated me so horrible over a fire claim and coverages and given me horrible advice all ...

    Sean Hannity

    May 25, 2017

    I did NOT risk my life to protect the 1st Amendment for this bank to turn on it because some fascist left organization did not lik...

    TFR1993's avatar
    TFR1993
    20 year retired vet here and I find absolutely nothing wrong with USAA leaving Hannity! USAA has the right to advertise...
    Sneek1's avatar
    Sneek1
    look at all the snowflakes offended because a company didn't want to support a tabloid tv scumbag. Nice job crying unti...

    Update on USAA’s Advertising Policy

    May 30, 2017

    Last week, USAA became aware that our advertising policy was not being applied consistently, as USAA had been advertising in error...

    Quadzilla's avatar
    Quadzilla
    My hope is that you will continue your policy of not advertising on opinion-based news shows. ALL of them.
    Ummto2's avatar
    Ummto2
    "Additionally, there are no groups of specific Christian affliation listed that I can see at a glance" To be clear, are...

    Resumption of Hannity Advertising

    May 30, 2017

    Glad USAA came to their senses before I had to cancel my membership! Like or dislike Hannity, the issue here was allowing left-win...

    J and J's avatar
    J and J
    Are they really "staying with Hannity"? Not sure, as I don't see any more USAA ads on Hannity or many if any on the oth...
    J and J's avatar
    J and J
    Did USAA really resume advertising on Hannity and other Fox News Channel programming? Has anyone noticed a real absence...

    Android app corrupted?

    Jun 6, 2017

    Just in the past week, I've been getting toast notifications, stating, "The application appears to have been modified or corrupted...

    USAA Social Service's avatar
    USAA Social Service
    ThisOneGuy - I'm glad to hear that the app is working again for you. If you should run into any issues in the future, p...
    ThisOneGuy's avatar
    ThisOneGuy
    I echo all of the comments here to say this is a misstep on USAA's part. But I will also say after a reinstall and magi...

    Why the Deposit Hold all of the sudden?

    Apr 20, 2017

    Howdy. I am a long term customer of USAA Bank and Insurance Services. Unfortunately, that is about to change. USUALLY, when I depo...

    USAA Social Service's avatar
    USAA Social Service
    Glad things were set right. Thanks for the feedback, as it will help us improve future service. - Jason
    ChrisJohnston's avatar
    ChrisJohnston
    USAA has finally done right by my family. They had someone contact us, explain the situation and took our feedback. I o...

    USAA bows down to the ACH

    May 1, 2017

    I wish to express my disastisfaction with USAA. I'd send this to someone in charge, but they do a fine job of hiding themselves fr...

    USAA Social Service's avatar
    USAA Social Service
    Dieselfan - This is never the experience we want for any member. If you have anything specific we can address, I would ...
    Dieselfan's avatar
    Dieselfan
    I, too have begun the process of removing my business connections with USAA. I have come to the conclusion that the old...

    Unprofessional Conduct

    May 11, 2017

    I would like to speak with someone who is senior in the customer service area and is empowered to take action in order to address ...

    panexpoguy's avatar
    panexpoguy
    @Redend10. I was able to move to Nationwide because they are based in Ohio where I live and can offer very competetive ...
    Redend10's avatar
    Redend10
    Panexpoguy, who did you go with for your new homeowners and auto insurance policy? I'm pulling from this pathetic Usaa.

    Disabilty check over $10,000

    Apr 2, 2017

    How do yall think or is okay to send a check in the mail? How do you have the audacity to sit here and tell is with a straight fac...

    USAA Social Service's avatar
    USAA Social Service
    Blockhead22, we work hard to make online banking easy for all of our members. Deposit limitations and holds are in plac...
    Blockhead22's avatar
    Blockhead22
    Man this is some BS! I am doing the same thing. It sucks because they COULD increase your amount. I read on another thr...

    Bill Pay not working?

    Apr 22, 2017

    Right now it won't allow me to pay my bills online, the system is saying that I have no bills online to pay. Is USAA charging for ...

    USAA Social Service's avatar
    USAA Social Service
    Pzkw4 - Oh no! We want to help. Please call our website support team at 877-632-3002 and say "technical support" when p...
    Pzkw4's avatar
    Pzkw4
    I can't make more than one change without it going into an error status. The error message just says financial informat...

    Customer Service

    Mar 29, 2017

    I have been a USAA member for over 40 years. Once upon a time we used to be able to call in, have the call answered by a live pers...

    Void64's avatar
    Void64
    rc1 don't be fooled. You're just talking to USAA social media damage control. Post after post on here on how bad their ...
    USAA Social Service's avatar
    USAA Social Service
    balchz06, First and foremost, thank you for your 30 year membership. We certainly don't want to lose your membership. I...
    Close Pop-up