Breadcrumb Trail:

  • USAA Member Community

Carousel Start
  • Introducing USAA Labs: Member-driven innovation

    We recently had the chance to talk about the new USAA Labs with Christee Kahn, a Strategic Innovation Manager at USAA. In the interview below, she highlights how USAA is looking to involve members in USAA innovations for the future.

  • How to Help a Young Person Choose a College

    Decrease the stress in college admission today by applying early, finding 8-12 schools to apply for admissions, having all your financial aid requests ready, and creating a final list based on acceptance, outcomes, and total cost.

  • Military Saves Week: Time to Start Early, Start Small and Stay Committed

    Financial readiness is critical to mission readiness - it all starts with a plan: Start Early, Start Small and Stay Committed. Military Saves Week is a great time to start.

  • Carousel End

    Featured

    Coaching Your Student Athlete from the Sidelines

    Feb 23, 2017

    Someday the final whistle or buzzer will sound and your high school student athlete might face the next level of sports and academics. Check out these three ways to prepare now to support your college student athlete.

    Featured

    Realistic Places to Cut Spending

    Feb 20, 2017

    Finding ways to cut down spending can be a challenge, however the best way to start is by cutting down on your already budgeted monthly expenses.

    Featured

    DITY Diaries

    Feb 8, 2017

    Besides some of the obvious perks, there is NOTHING easy about making a move on your own. I asked fellow military spouses about their memorable DITY moments and I can safely say I do not see another one in our PCSing future!

    Don’t Let Student Debt Impact Retirement

    Feb 22, 2017

    Helping a child or a grandchild determine what their best path in higher education will be is a rewarding task. That reward comes from helping determine if they can complete college. Finding a college with a great career outcome at a reasonable cost, and offering limited financial support that will not endanger your retirement

    Windshield replacement scam

    Feb 25, 2017

    I am not one to post on social media or blogs, but need to let people know about the injustice that is happening on the comprehens...

    USAA Social Service's avatar
    USAA Social Service
    kneup, Sorry to hear about the damages to your windshield and the frustration you are having with the claim. I asked a ...

    Tax refunds 2017

    Feb 25, 2017

    My wife accidentally entered the routing number and account number as the same on our tax refund the IRS already sent the funds to...

    USAA Social Service's avatar
    USAA Social Service
    Hi Banks4 - In instances like this, we will return the refund to the IRS. At that point, I believe they will issue you ...

    Fraud issue on Daughter's account

    Feb 25, 2017

    I have to set this up. We have been members of USAA for 40 years. We have our checking and savings accounts with USAA. Our daughte...

    USAA Social Service's avatar
    USAA Social Service
    Thanks for taking the time to provide us with this feedback, Zamboni. I certainly can understand how frustrating this t...

    The Important Milestones of a Military Family

    Feb 17, 2017

    These important milestones created are unique to our very own military life. It has provided guidance, insight and comfort. Helping us to cope with loss, separation and love along the way.

    Can I use my debit card to get euros from an ATM when tra...

    Feb 25, 2017

    Taking a trip to France in a few months. It's expensive to "buy" euros from a stateside bank. Can I just use my debit card to get ...

    USAA Social Service's avatar
    USAA Social Service
    Thanks for posting to the Community, FWBurr. You can use your debit card to withdraw cash from the ATMs overseas. Be aw...

    Terrible Billing System!

    Feb 25, 2017

    USAA's billing system is absolutely terrible. My husband and I have 6 separate insurances and pay them from 3 different accounts e...

    USAA Social Service's avatar
    USAA Social Service
    LynnKen, Thank you for your post. I can see why you're frustrated. We take our members' feedback seriously and want to ...

    1098

    Feb 25, 2017

    I still haven't gotten our 1098 from DM. This is frustrating and usaa should be taking action to make sure its borrowers aren't ge...

    USAA Social Service's avatar
    USAA Social Service
    Frustrated20, I can see how this has caused frustration. I want to make sure your questions are answered correctly. I'm...

    Tagging Along on a Detachment

    Feb 16, 2017

    If you get the opportunity to meet your active duty counterpart somewhere new while they are training, I encourage you to make travel plans. In my opinion, if you are able to break up the amount of days they are gone with a visit or port call, the deployment / separation will go a lot smoother.

    card declined

    Feb 25, 2017

    my card was declined while trying to use it. i am living in japan but traveling due to a trip i have for a few months. i just made...

    USAA Social Service's avatar
    USAA Social Service
    Hello and I'm sorry to hear your card is not working. We would have to speak with you to assist you with unlocking your...

    Mobile app

    Feb 24, 2017

    I found a place on the app that told me if I reduce my credit card balance down to a certain amount it would put me in different b...

    USAA Social Service's avatar
    USAA Social Service
    Thank you so much for your inquiry. The information you are referring to is under My Credit Score at usaa.com. If you n...

    Car storage

    Feb 24, 2017

    Trying to put my car in storage online. Is this even possible?

    USAA Social Service's avatar
    USAA Social Service
    Naa9, Thanks for your question. For your convenience, you can update your auto policy by going to your My Accounts Summ...

    Email Complaint/Suggestion

    Feb 24, 2017

    Hello, in the past month or so I've started receiving emails from USAA which advertise products to me that I already have. I was w...

    USAA Social Service's avatar
    USAA Social Service
    Nro, you can customize and change your marketing preferences on USAA.com . To do so log in > select your name on the to...

    Dividend Check 2016

    Nov 29, 2016

    Has it been determined if checks will be sent out this year? Thank you.

    USAA Social Service's avatar
    USAA Social Service
    Thank you for your membership, lars of Washington! It's an honor to be able to serve you! -Meredith
    lars of washington's avatar
    lars of washington
    I see several complaints or not so friendly responses here but as far as I know no other auto insurance offers any reba...

    Usaa is different than it was

    Dec 22, 2016

    Is it just me or has USAA changed? They (we) used to be a top notch outfit, leading the charge. Now it seems like it's a normal ba...

    RetiredSFC's avatar
    RetiredSFC
    I know I said a bit ago that was my last post but I just want to chime in with you. I think you are right on, I remembe...
    USAA Social Service's avatar
    USAA Social Service
    Thank you Millsbuddy07 for taking the time to provide your concerns and this isn’t the experience we want our members t...

    26(f)

    Dec 14, 2016

    Hello,What is the story behind this"loophole "that is closing in March or May next year?If is legit how do you invest in it?Thanks...

    NCOIC1's avatar
    NCOIC1
    Does anyone have any information on the 26(f) program?
    vmman's avatar
    vmman
    Thank you Sean Scaturro USAA for the infromation you provided. I called my investment person of over 20 years and he ha...

    Senior Bonus

    Feb 8, 2017

    Has a decision been made regarding a payment of the Senior Bonus for this year? If not, when is it supposed to be made?

    USAA Social Service's avatar
    USAA Social Service
    Hi Ed1954! As requested, a secured message has been sent to you with additional information. This can be found under My...
    Ed1954's avatar
    Ed1954
    Dear Sirs,Can I also get an email detailing when the Senior Bonus will be distributed?ThanksEd

    USAA 2016 SSA Dividend is NOT really out of line

    Dec 9, 2016

    I've been a member for over 40 years. I have kept a record of my SSA balance and yearly dividends since 1997. Apparenlty USAA has ...

    USAA Social Service's avatar
    USAA Social Service
    Catastrophic claims can affect both home and auto rates depending on location RCD. If a rate increase has affected your...
    USAA Social Service's avatar
    USAA Social Service
    RCD, I understand you have concerns regarding the SA Dividend, membership and rates. I will be happy to send your conce...

    Sick of USAA

    Jan 5, 2017

    I'm getting really tired of USAA putting "holds" on a physical check that I have to deposit through the mobile app. I'm usually di...

    Salkman's avatar
    Salkman
    FWIW - here's a petition I posted to ask USAA to change the credit card holds. Can be amended to ask them to change the...
    FullBird's avatar
    FullBird
    ArmyVetOnline: You are confused. You never had a $100,000 Deposit@Mobile daily check deposit limit. The highest availab...

    Visa chip card not working in Hong Kong for my student ei...

    Jan 5, 2017

    My daughter is studying in Hong Kong. She had her ATM card blocked after sending the new VISA chip card. This caused quite an inco...

    USAA Social Service's avatar
    USAA Social Service
    China Coastie this is fantastic news! I'm so happy you were able to locate an ATM in Hong Kong to complete the withdraw...
    China Coastie's avatar
    China Coastie
    Update: Some Success. Tried it this last visit. We were in a more "local" area (Wong Tai Sin). The listed bank didn't w...

    Unable to Deposit

    Dec 26, 2016

    Very disappointing to be unable to deposit Christmas checks either via @mobile or online the day after Christmas. Pretty bad time ...

    USAA Social Service's avatar
    USAA Social Service
    Time Traveler - I'm sorry to hear of the issues you experienced when using the USAA mobile app. Pease reach out to Webs...
    Time Traveler's avatar
    Time Traveler
    For more than a week, my USAA mobile app has been unable to connect to the internet, although the other apps have no pr...

    1098

    Jan 18, 2017

    My 1098 from Nationstar only shows the last 3 months worth of mortgage activity since that is when they began servicing the accoun...

    USAA Social Service's avatar
    USAA Social Service
    Puzzled, We regret any confusion caused by the receipt of your 1098. This is certainly not the way we want our members ...
    Puzzled's avatar
    Puzzled
    Now I'm really puzzled. It appears that USAA/NSM has decided to make the part year 1098's from DMI available via the mo...

    Mobile deposit

    Dec 20, 2016

    Does it seriously take 8 days for a deposited check to clear?? I have no bank near me and can't wait 8 days to pay my bills.

    USAA Social Service's avatar
    USAA Social Service
    NSueZ, We appreciate you elaborating on your experience. This is not the way we want our members to feel. Your comments...
    NSueZ's avatar
    NSueZ
    Actually I left a message via e-mail and voice mail - zero response. How's that for great customer service? It does not...
    Close Pop-up