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  • 7 Ways to Share the Back to School Experience with Deployed Moms and Dads

    Here are some easy ideas to help when you're preparing for the school year, while still keeping your deployed love one connected and involved in the process.

  • 10 Common Interview Questions to Prepare in Advance

    To help with interview preparation and presenting your best, true self in an interview, follow these tips for 10 interview questions to prepare in advance.

  • BRS Lump Sum...What's That All About?

    This is a brief story that describe the impact of taking the BRS Lump Sum option.

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    Featured

    Does a lump sum option make you want to switch to BRS?

    Jul 21, 2017

    Does having a lump sum option make you want to switch to BRS? Need more information on what BRS lump sum is all about? Click here!...

    Featured

    Back to School in a New Town

    Jul 19, 2017

    Transitioning from summer's long days and endless playing is hard enough — add in a new town and a new school, and it can be nerve wracking! Here are some tips to help your children make a smooth transition.

    Featured

    7 Ways to Share the Back to School Experience with Deploy...

    Jul 19, 2017

    Here are some easy ideas to help when you're preparing for the school year, while still keeping your deployed love one connected and involved in the process.

    Featured

    Summer Fun on a Dime for Military Families

    Jul 17, 2017

    With a little bit of planning, you can be sure to hit up some of the most popular attractions at a fraction of the cost. To get you started, here are some of the top summer attractions that offer military discounts.

    Featured

    Stranger than Fiction - Real PCS Stories from the Field –...

    Jul 14, 2017

    It’s PCS season and chances are you know a military family that has just moved or is preparing to move. Here is what a few military spouses had to say about their strangest PCS experience.

    Featured

    5 Must-Have Tips for Families Visiting Amsterdam

    Jul 14, 2017

    Amsterdam is a quintessential Dutch destination is known for its poignant history, famous artists, picturesque canals, and delicious food and beverages; it’s within driving distance of multiple U.S. military duty stations in Europe -- and it is a city that should not be missed! Ready to go? Here are five must-have tips for families to help plan your trip.

    Featured

    Military Values Reinforce The Importance of “Stopping The...

    Jul 13, 2017

    The phrase “Stopping the Line” is a hallmark of great companies interested in quality, safety, performance, and integrity. “Stopping the Line” is a reference to a traditional manufacturing process where an item is assembled in a line with pieces and part assembled together to form a complete finished, ready-to-go product at the end.

    Featured

    What is your favorite FREE Summer Activity?

    Jul 7, 2017

    How do you keep away the dreaded “I’m Bored” this summer without breaking the bank? Visit your local library- We have two within d...

    Featured

    3 Day Trips for a Vacation in Europe

    Jul 7, 2017

    Instead of watching your overseas tour slip through your fingers, make the most of your days off by planning quick trips to nearby destinations. To get you started, here are three day trip options for service members and families stationed in Italy, Germany and Spain.

    Featured

    Coming Together for the USS Fitzgerald

    Jul 6, 2017

    Navy spouse Naama Krauz shares her heartfelt response to the USS Fitzgerald collision and how the local community rallied to support the Sailors and families impacted.

    Medal of Honor Recipient, Sergeant Dakota L. Meyer, USMC,...

    Jul 27, 2017

    Earlier this month, Sergeant Meyer came to USAA to share his story with employees, engage in Q&A, and inform employees about his initiatives to help service members transition from the military to civilian life.

    Credit Card Services REFUND NIGHTMARE!

    Jul 27, 2017

    WHERE IS MY REFUND? ON MY SECURED VISA! I was rebuilding my credit and opened 3 credit cards Amex, Visa, Visa (was M/C) but they c...

    USAA Social Service's avatar
    USAA Social Service
    Cowboy777, we don't want our members to feel like they can't trust us and I would like to have your concerns addressed....

    W-9

    Jul 27, 2017

    I haven't been able to sign my W-9 and it shows balance unavailable but nobody has been able to help me get this done. I opened th...

    USAA Social Service's avatar
    USAA Social Service
    Hi Frank337 - Thanks for reaching out. I've sent a secured email to your online message center in reply. To access it, ...

    Need a 3 month bank statement

    Jul 27, 2017

    Dear USAA, we need a 3 month transation history for our savings account for the purposes of applying for a visa. Can you make this...

    USAA Social Service's avatar
    USAA Social Service
    Hi PHS1975 - Your monthly statements are available online at your convenience, so you can print the last 3 months of st...

    USAA at the Joint Women’s Leadership Symposium

    Jul 21, 2017

    USAA has long been a proud supporter of the Joint Women’s Leadership Symposium (JWLS). The annual affair brings together nearly a thousand service members from all services along with an array of governmental leaders, decision makers and thought leaders to address the global and military challenges of the day

    Offers and rebate

    Jul 27, 2017

    After receiving a credit labed Offer Rebate I had to do some digging but I found out what it is. What I cant findout is why I was ...

    EXCESSIVE HOLDS ON CREDIT CARD PAYMENTS

    Jul 27, 2017

    SEARCHING FOR A NEW BANK OR CREDIT UNION HERE, AS WELL AS NEW INSURANCE SERVICES. USAA PLACED A 9 DAY HOLD ON A PAYMENT ON MY CRED...

    Rescueme's avatar
    Rescueme
    You need to report/file complaint to Fed:Consumer Financial Protection Bureau. You are one of many with this complaint....
    USAA Social Service's avatar
    USAA Social Service
    I'm concerned to hear you are considering looking elsewhere after 31 years PROF B. I will be engaging a Subject Matter ...

    USAA RENTAL CAR DISCOUNT

    Jul 27, 2017

    The discounts say they include primary insurance as part of the discount. I see the limits however I don't understand what this me...

    USAA Social Service's avatar
    USAA Social Service
    Turbo5713, I am sorry to hear about your experience, and please know it is never our intent for anyone to feel like thi...
    Turbo5713's avatar
    Turbo5713
    Worst experience of my life

    Use These Tips to Help Stay Safe While Traveling Abroad

    Jul 21, 2017

    Watching devastating tragedies unfold in European countries have left many overseas military families asking “is traveling really worth the risk?” Planning and awareness are key in overcoming fear and staying safe while traveling abroad.

    Cashing in EE Matured bonds

    Jul 27, 2017

    I have a series of EE Bonds that have matured and I want to cash them in. Does USAA have any affiliation with any bank so I can av...

    USAA Social Service's avatar
    USAA Social Service
    ArmyBrat15, we do not have an affiliation with other banks for bond redemption. If you are able, we can redeem your bon...

    The best customer service experience EVER!!!!

    Jul 27, 2017

    I called a couple of weeks ago to make some changes, the rep explained it could take 7-10 business days and I did receive a letter...

    USAA Social Service's avatar
    USAA Social Service
    RoadQueen, thank you for sharing. It's our aim to provide our members with exceptional service and I'm glad to hear Eve...

    Total Loss Help

    Jul 27, 2017

    I am the son of a retired military veteran and joined USAA in hopes of good service and fair prices. I bank and borrow from USAA b...

    USAA Social Service's avatar
    USAA Social Service
    SoccerCoach Adam, I am sorry to hear this has been your experience with the auto claim and this is not the type of serv...

    Duplicated check

    Jul 27, 2017

    I am completely beside myself today. I have been a USAA member for 15 years and have 6 accounts. Last night, after about 20 days, ...

    Cynthia T's avatar
    Cynthia T
    I would greatly appreciate that, Lori.
    USAA Social Service's avatar
    USAA Social Service
    Thank you Cynthia, for bringing this to our attention. This is not the type of experience we want for you. Having your ...

    Sean Hannity

    May 25, 2017

    I did NOT risk my life to protect the 1st Amendment for this bank to turn on it because some fascist left organization did not lik...

    Ed the adjuster's avatar
    Ed the adjuster
    Why is it impossible to find out how much USAA is spending on advertising? Would not this money be better spent in hand...
    lrrylwhn's avatar
    lrrylwhn
    Voice on you seem very angry I don't watch Fox I love CNN yes I am a Democrat and thank God someone's going to balance ...

    Update on USAA’s Advertising Policy

    May 30, 2017

    Last week, USAA became aware that our advertising policy was not being applied consistently, as USAA had been advertising in error...

    lrrylwhn's avatar
    lrrylwhn
    Four letter word for hannity
    ASMJEM's avatar
    ASMJEM
    I recently have noticed a downward trend, after years of being a USAA member. USAA does not want to cover insurance iss...

    USAA Reviewing Advertising Policy

    May 30, 2017

    USAA is assessing its advertising placement rules after learning our commercials were airing on opinion-based television news prog...

    DonateLife!'s avatar
    DonateLife!
    "USAA is assessing its advertising placement rules after learning our commercials were airing on opinion-based televisi...
    LOURDESLL's avatar
    LOURDESLL
    I've been a loyal USAA member for 38 years. I still don't understand the need for USAA to advertise. Previously it was ...

    Resumption of Hannity Advertising

    May 30, 2017

    Glad USAA came to their senses before I had to cancel my membership! Like or dislike Hannity, the issue here was allowing left-win...

    ASMJEM's avatar
    ASMJEM
    I recently have noticed a downward trend, after years of being a USAA member. USAA does not want to cover insurance iss...
    J and J's avatar
    J and J
    Are they really "staying with Hannity"? Not sure, as I don't see any more USAA ads on Hannity or many if any on the oth...

    Please get rid of Zelle

    Jun 30, 2017

    For months I have put my 19 year olds check in my Usaa account then transferred it into his USAA account to avoid the hold funds o...

    USAA Social Service's avatar
    USAA Social Service
    I'm sorry to hear of your experience SLG1955, I will engage a Subject Matter Expert to review your feedback. ~ Lori
    SLG1955's avatar
    SLG1955
    I hate ZELLE. cannot get rid of it on my USAA account. Signed up and sent money to my kids checking account, only to ha...

    Android app corrupted?

    Jun 6, 2017

    Just in the past week, I've been getting toast notifications, stating, "The application appears to have been modified or corrupted...

    USAA Social Service's avatar
    USAA Social Service
    ThisOneGuy - I'm glad to hear that the app is working again for you. If you should run into any issues in the future, p...
    ThisOneGuy's avatar
    ThisOneGuy
    I echo all of the comments here to say this is a misstep on USAA's part. But I will also say after a reinstall and magi...

    Anyone else disappointed?

    Jun 22, 2017

    I wanted to share some candid feelings and am curious if anyone else feels the way I do or not. I've been with USAA since 2012 or ...

    ErnieM's avatar
    ErnieM
    Sorry you are homophobic. Get a life. Gay service members have fought and died for this country since it was founded.
    ErnieM's avatar
    ErnieM
    I've been a member since 1976, and my family since the fifties. USAA has gone so far downhill that it's not even remote...

    Need a current bank statement

    Apr 28, 2017

    I am applying for a loan and the loan officer needs a bank statement showing the money in my account. The problem is that the stat...

    USAA Social Service's avatar
    USAA Social Service
    Ingrid84, thanks for reaching out. I have sent you a message on usaa.com. Please login to review this and respond. Than...
    Ingrid84's avatar
    Ingrid84
    Hi I also need a current account statement, that would also show my physical address, please. Thanks

    Unprofessional Conduct

    May 11, 2017

    I would like to speak with someone who is senior in the customer service area and is empowered to take action in order to address ...

    Ringmaster's avatar
    Ringmaster
    And now they want to add non-military to the Board.
    Goyo1964's avatar
    Goyo1964
    So is the issue the floats in the parade, the ads on Hannity, or the customer service issue? USAA has done right by thi...

    USAA bows down to the ACH

    May 1, 2017

    I wish to express my disastisfaction with USAA. I'd send this to someone in charge, but they do a fine job of hiding themselves fr...

    USAA Social Service's avatar
    USAA Social Service
    Dieselfan - This is never the experience we want for any member. If you have anything specific we can address, I would ...
    Dieselfan's avatar
    Dieselfan
    I, too have begun the process of removing my business connections with USAA. I have come to the conclusion that the old...
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