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  • Personal Finance Success – Part 3: What Should I be Teaching My Kids?

    As responsible parents, we should be teaching our children the basic and important financial lessons right at home. But what lessons are we to teach?

  • What Is “The Brag Book”? (a.k.a. I Love Me Book)

    What is The Brag Book? Ever heard of one? Learn how to create one and get some tips on using it effectively.

  • Back-to-School … as an Adult?

    Returning to school as an adult isn’t uncommon these days. In fact, 40% of college students are 25 and older. I happen to be one of them — for the second time. Here are a few challenges many of us face as adult learners, along with some tried-and-true advice for overcoming them.

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    Personal Finance Success – Part 2: How Much do I Need to ...

    Sep 28, 2016

    This week we will be discussing how to properly save for retirement with the help of USAA’s very own JJ Montanaro to help us dig deeper into these questions.


    Lessons in Appreciating Diversity from World War II

    Sep 27, 2016

    In a military period where uniformity and conformity were seen as enduring qualities of success, the United States quickly discovered that it needed to bring all the strengths, skills, loyalty, and passion of the entire population to bear against the nation’s enemies if the United States was to be victorious. There are lessons in leadership, integrity, performance, and qualities to be emulated today when we study and discover that the path to diversity and inclusion in World War II was simultaneously a path to victory.


    Military Spouses and Direct Sales: Making Working out Wor...

    Sep 26, 2016

    A continuation of a look into military spouses who have found fulfillment and success representing a direct sales company. Siobhan, a software engineer and spouse to a US Navy pilot, shares details about her journey with direct sales.


    Personal Finance Tips for Students in Higher Education

    Sep 23, 2016

    Higher education is a great time to jump-start your intellect, your curiosity, and your career. The best way to get the most from your determination and self-sacrifice to improve your education and to get a degree is to finish your education in a better financial situation than when you started.

    Keys to Selecting a College

    Sep 23, 2016

    Unmanaged educational debt is fast becoming the number one financial problem of many American’s and their families. Choose an educational institution based on the best outcome that will be a great career that leaves you financially secure with several career options. Here are some keys to consider when selecting a college.

    Horrible Customer Service

    Oct 1, 2016

    First, USAA needs to fix their pay system with accounts that have insurance. It should be automatically deducted from your account...

    Stolen car

    Oct 1, 2016

    I have been a member 2011 and all I have say is good about Usaa and Kerri in the claims dept she is great I problems with the body...

    Robert USAA's avatar
    Robert USAA
    Spudtater, Thank you for sharing in Member Community. We're delighted to hear you were satisfied with the assistance yo...

    An open letter to USAA

    Oct 1, 2016

    I've been a member of USAA since 2011 and in the beginning customer service was top notch, and could stand on it's own amongst eve...

    USAA Social Support's avatar
    USAA Social Support
    Painedglass, we regret to hear you feel this way about our service. We are always striving for excellent service for ou...

    4 Things on My Mind as We Prepare for a Deployment

    Sep 21, 2016

    Is your family preparing for an upcoming deployment? My spouse just got news he will deploy next year, so I feel the pressure to cram in all of the family activities, life events and holidays together as we can. Read on for the four ways I start to plan my life around an upcoming long absence.

    Bill Pay

    Oct 1, 2016

    I have been trying to pay my bills since last night, I keep getting "unable to process please try again later" errors and I am rea...

    is USAA closed to day

    Oct 1, 2016

    I have been call sense 9:00 am central time and all I get is a message say the office is closed

    USAA Social Support's avatar
    USAA Social Support
    Thatoneguy123, I'm sorry to hear you are unable to reach us. What department are you needing assistance with? Please tr...

    Samsung Pay

    Oct 1, 2016

    I tried adding my debit card to Samsung Pay, and it gave me the terms and conditions page, but failed when it tried to add. I know...

    USAA Social Support's avatar
    USAA Social Support
    EdAggie, Thank you for your post. We apologize for the delay and understand your frustration. Our goal is to deliver th...

    My insights on parenting adult children

    Sep 20, 2016

    Parents of adult children want the absolute best for their kids. Let’s commit to helping them reach their goals and aspirations by sharing our experiences, supporting them, and encouraging them along the way.

    Bill Pay funds deducting

    Oct 1, 2016

    Is there a way to have the funds automatically deducted from the account as the bills go out? There are some checks that are somet...

    USAA Social Support's avatar
    USAA Social Support
    Hi Wingster! Thank you for your post! You make a great point! Our bill pay system works through a payment provider, Che...

    Call about some passing away

    Oct 1, 2016

    I called USAA about my mother passing away so that they could close her credit card. The customer service agent Janelle was rude a...

    Kay8's avatar
    First of all, sorry to hear about your mom. I lost my mother and I know how devastating it can be. I wish you well... I...
    USAA Social Support's avatar
    USAA Social Support
    We have received your feedback and first and foremost we want to apologize for any negativity you received from us espe...

    Fraud checking account setup

    Oct 1, 2016

    My customer service was excellent but no one has answered how it happened. I want to know how someone can create a checking accoun...

    user.login: Please s's avatar
    user.login: Please s
    Rough deal. Sorry to hear that. Maybe you would be happier with someone other than USAA as your banking service provide...
    USAA Social Support's avatar
    USAA Social Support
    Dirteater, I'm sorry to hear your accounts were affected by fraud. member security is a top priority for USAA and we ar...

    USAA Car Buying Service

    Sep 30, 2016

    Have been a 27 year member of USAA and have untilized many of the services withgreat success over the years until recently. I just...

    user.login: Please s's avatar
    user.login: Please s
    It looks like you've been hoodwinked.
    USAA Social Support's avatar
    USAA Social Support
    We have received your feedback and we're truly sorry for your experience with the Car Buying Service. Please know that ...

    NFL Sponsorship

    Sep 11, 2016

    Given the current disrespectful behavior of overpaid primadonna NFL players towards our nation, the military, and law enforcement,...

    USAA Social Support's avatar
    USAA Social Support
    Thank you for taking the time to provide this feedback as we never want to hear our longtime members look at leaving us...
    Max beep's avatar
    Max beep
    I have been a member of USAA since 1976. You need to reevaluate your position relative to the NFL. You need to drop the...


    Jul 11, 2016

    Just got an email from USAA about mortgage being sold to Nationstar. The email stated I'd receive the same service that USAA provi...

    Kay12's avatar
    Thank you---I appreciate it very much that you are looking into this problem.
    Gus USAA's avatar
    Gus USAA
    Kay12, Thank you for sharing your experience with the Community. This is not the type of service we expect for our memb...

    Savings, Checking and CC accounts Disappeared!

    Jul 14, 2016

    My savings, checking and CC accounts disappeared from both my mobile app and desktop app. DISAPPEARED! I am hoping this is a tempo...

    Cynthia USAA's avatar
    Cynthia USAA
    saaked, I have engaged a colleague to review your specific situation further and contact you to address your concerns. ...
    saaked's avatar
    My account has been hacked 2 days ago. There seemed to be a major bug in their system that hackers got into their syste...

    Deposit Holds

    Aug 15, 2016

    My husband and I have been a USAA members for 4 years. We have been using mobile deposit for over 2 years. Today, for the first ti...

    Celeste USAA's avatar
    Celeste USAA
    Voice of Reason, Thank you for your comments. Please do not hesitate to contact us if we may be of further assistance t...
    Voice of Reason's avatar
    Voice of Reason
    Had to LOL at the ridiculous Constitution jibberish which is not even applicable in this situation. Your Constitutional...

    Samsung pay

    Sep 22, 2016

    For the love of all that is great PLEASE get samsung pay going for debit cards!!!

    Cynthia USAA's avatar
    Cynthia USAA
    Rack2, your name is on the list and you will be notified as soon as Samsung Pay becomes available. Have a great day!
    Rack2's avatar
    Please add me to the list to be notified when Samsung Pay becomes available. Thank You

    Phishing Scam "Representing" USAA.

    Jul 7, 2016

    I have received two phone calls in two weeks from an organization "Representing" USAA. The first thing they asked for was my membe...

    USAA Social Support's avatar
    USAA Social Support
    FraggleRocks, I can certainly appreciate your passion and I regret your recent dealings with us was not on par with the...
    FraggleRocks!'s avatar
    Being a member for over 27 years and my parents being a member for over 55 years and until just recently my grandmother...


    Jul 23, 2016

    Was in ptsd program for over a month. Got out last week to find out my entire benefits check was stolen by USAA in overdraft fees ...

    Cynthia USAA's avatar
    Cynthia USAA
    Diadem1, We appreciate you sharing your experiences with us in Community! It's great to hear these experiences have all...
    Diadem1's avatar
    $3000 in overdrafts (OD)? Fees or did they pay your bills? This complaint sounds bizarre. Even if OD cost $30 each, you...

    Need contact person

    Aug 20, 2016

    I'd like one person I can call to handle my issues. I'm not getting the support I need on my mortgage escrow, where is it going? I...

    NSueZ's avatar
    Dear USAA I feel for the USAA member as this is a fairly common situation where USAA thinks they have resolved a situat...
    thomasrd's avatar
    I received a email from AAA about the escrow usaa says was sent. They have not received anything from USAA. Therefore m...

    Insurance claims

    Sep 2, 2016

    I have been a USAA member now for over 40 years and have usually been pleased with the treatment and service I have received. In 2...

    Phantom Cobra's avatar
    Phantom Cobra
    As a former claims adjuster, I can tell you that loss of value due to an accident is as common as buying and selling ca...
    Hmathieu's avatar
    Small claims not smell claims. Sorry for that typo.

    Customer Service

    Sep 8, 2016

    I have been insured by USAA since 1960 as a USNavy dependent. Upon graduation from OCS in 1967 6I became a member and have been so...

    Huuuuuuummmaaaaann's avatar
    You are not just off the base, but off the reservation! 😂
    USAA Social Support's avatar
    USAA Social Support
    Thank you for the post FraggleRocks!, if you are having any issue with any service we are providing please please reach...
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