Problems with USAa
As a 10+ member of USAA, I have seen a steep decline in thier customer care. I'm defitely shopping for a better bank. Just Google military banks and any one of them will offer you a better customer experience than USAA.
I never thought I would feel this way about a bank I once thought was the next best thing to sliced bread, but I now feeling that USAA is taking advantage of our service men and women for private benefit.
I called today with a problem and I was told the bank's policy is to not be helpful unless the bank was at fault. I can't remember the last time I called a company for help and the first words out of their mouth was to quote their anti-customer, policy. Yes, the problem ended up being a bank error, however the CS agent refused to say those words. An, "I'm sorry, I see we made a mistake and we are sorry" would have gone a long way. Instead, I got, "we took care of the problem, what more do you want?" The answer....an apology.
Yes, attitude is important, but the majority of CS agents I have run across lately could care less about the customer.