4 Comments (4 New)

USAA Community Roadside Assistance FAQ.jpg

There are two types of drivers. One, like myself, who views the low fuel light on their dashboard as a friendly reminder and another like my husband who fills his tank even before the light has a chance to illuminate. I should have known that my rouge ways of testing how accurate my “miles until empty” car gauge performed would catch up with me…


In this post, we are taking a closer look at top questions in community regarding USAA’s Roadside Assistance. We hope this help you understand the service and provide information in the case you too have the need for some aid on the road.


Here are the services available with Roadside Assistance:

  • Changing flat tires.
  • Emergency gasoline delivery. (The price of gas isn't covered.)
  • Lost keys and lockouts. (The cost of the key isn't covered.)
  • Towing when stuck on or by a public roadway.
  • Towing disabled vehicle to the nearest repair facility.


How do I get Roadside Assistance?

Request roadside assistance online or call Agero, our roadside service provider, at 800-531-8555.

Outside the United States? Please call us using our international phone directory.


When you call, please have the following ready:

  • Your USAA number
  • Your location

What if I use a towing company of my own choosing?

If you use a provider that does not work with Agero then you can submit your receipt for review and reimbursement.


If you have already had services provided and need reimbursement, you can submit your claim online, use the USAA App on your mobile device, or call us at 210-531-USAA(8722).


If I needed to get gas for my car do I have to have money for it at the time or how does that work?

Roadside Assistance will pay for the fuel to be delivered to your location; however, it will not pay for the actual cost of the fuel. 


Have you had to utilize roadside assistance or have questions? Please comment below.


Related Posts:

I've Been In an Accident, Now What?


About the Author: Briana Hartzell is a Navy spouse, mother to two beautiful girls (4 and 2 years), a former full time USAA employee and a graduate of Texas A&M University. Briana writes at Being Briana, a blog focused on the joys that military life and parenthood can bring.


USAA Roadside Assistance™ is part of USAA Towing and Labor coverage and applies to covered vehicles only. USAA Roadside Assistance is provided through Cross Country Motor Club, Inc., Medford, MA 02155, except in AK, CA, HI, OR, WI and WY, where services are provided through Cross Country Motor Club of California, Inc., Thousand Oaks, CA 91360. NOTE: If you need to use USAA Roadside Assistance for an insured vehicle that does not have USAA Towing and Labor coverage, you will be responsible for all charges and services performed. USAA Roadside Assistance coverage does not cover the cost of repair parts. Additional premium required for towing and labor coverage with USAA Roadside Assistance


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The More I Investigate The Applications Features,The More I like,Again Nice Technology,Thanks Again USAA,For Making Task A Little Easier!🦁🎓😎


Thanks for your comment @Stickman2!

Christian A
New Member

Does RSA provide coverage for rental cars or just the car on my policy?

USAA Service
USAA Service

@Christian A, rental car coverage if carried on your policy, will apply only due to an accident and its not through road side assistance. Hope this helps! -Cynthia