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Accessing my account?

Dec 2, 2016

If I were to create a checking account, do i need 2 proofa of residency and an ID to use my account? Or can I use it right away an...

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USAA Social Service
Hello and thank you for your interest in establishing an account with us. Federal law requires us to obtain, verify and...

usaa investment inNorth Dakota pipelines be?

Dec 2, 2016

Does USAA have investment with Energy Transfer Partners or with the North Dakota pipeline? I called today and though the operator ...

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USAA Social Service
Thanks for reaching out, Jessicanmaste. I've sent a request to a colleague in our investment group to research this for...

Insight into USAA fighting fraud

Dec 1, 2016

I would like to hear from CEO Parker, on his strategy in fighting fraud; externally and internally. It is tremendously sad to hear...

USA Brokerage fees increase

Nov 30, 2016

I've been a USAA member around 40 years and have had a brokerage account with USAA longer than I can remember. The commission incr...

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USAA Social Service
Anonymous222, thank you for your tenured membership and certainly appreciate you bringing this to our attention. I know...

Direct Deposit Delay

Nov 24, 2016

I still havent received my funds and I usually get them on Thursdays at 6am. Is there an I.T. delay?

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USAA Social Service
hollywood86, thank you for reaching out to us in regards to your direct deposit. There are no current delays in direct ...
Ole Geppetto's avatar
Ole Geppetto
Still haven't received mine ither. This sucks

Check processing

Nov 22, 2016

I mailed an insurance claim check back to USAA to be deposited into my account. I had it expressed overnight so that I would have ...

Robbie 4's avatar
Robbie 4
This text belongs to another member. Please make arrangements to correct this error as soon as possible. Thank you
USAA Social Service's avatar
USAA Social Service
Thank you for taking my call this afternoon, Mr. Soldier. As we discussed, I've submitted the research request, and wil...

Auto payment

Nov 20, 2016

My family and I are having money issues. Will not be able to pay until Dec 15th. I expect a penalty, sorry will be one month behin...

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USAA Social Service
Thank you for your post, Steve. I'm sorry to hear your family is experiencing money issues. I'll be sure to note your p...

My Budget tool does not update spent to budgeted

Nov 20, 2016

My Budget tool does not update spent to budgeted. I took the time to setup the budget and catagories but it does not update spent ...

John237's avatar
John237
Thank you.
USAA Social Service's avatar
USAA Social Service
Hi John237, thank you for your post. I'm sorry to hear the budget isn't updating as your make your transactions. Your b...

Send Money to Someone with Phone Number

Nov 20, 2016

If I want to use your service, "Send money to someone with a phone number", I understand that my payment will immediately be debit...

USAA Social Service's avatar
USAA Social Service
Hi Nelly, Yes, the funds would be immediately transferred to either their USAA bank account or their PayPal account (if...
NellysMom's avatar
NellysMom
Thanks for the reply. Please clarify what you mean by, "...the funds will be transferred immediately to the recipients ...

System updates render many phones unable to access USAA M...

Nov 18, 2016

I am concerned with the system updates recently at USAA. I routinely used my mobil account to access balances, or make a deposit, ...

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USAA Social Service
Hello and thank you for sharing your concern in regards to recent system updates. We certainly would like the opportuni...
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