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Hoops, hoops and more hoops

Jul 21, 2017

A TORNADO went thru our property on 4/29/2017. It is now July and it is impossible to get any money from them without jumping thru...

USAA Social Service's avatar
USAA Social Service
BEWILDERED, I responded to your initial post under the following link https://communities.usaa.com/t5/Other/Hoops-hoops...

Does a lump sum option make you want to switch to BRS?

Jul 21, 2017

Does having a lump sum option make you want to switch to BRS? Need more information on what BRS lump sum is all about? Click here!...

Mobile Deposit Q

Jul 19, 2017

I've looked around and seen a lot of topics related to the mobile deposit feature and many about the hold, so I apologize for the ...

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USAA Social Service
I appreciate the follow up inquiry, A_22. Please know that most deposits are subject to a hold, regardless of who issue...
A_22's avatar
A_22
Thank you for the list of possibilties. I'm still not clear on something. Length of time account has been openMy accoun...

Airline Travel on Explore Cruise and Travel

Jul 7, 2017

Booked two tickets from Chicago to Portland, Oregon in April to depart in August, on American Airlines, booking was done on USAA p...

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USAA Social Service
Cavunlim, thank you for posting your concerns and I appreciate the opportunity to have them addressed. I'm engaging a s...

Numerous Amounts of NSF fees

Jul 7, 2017

I am very very dissappointed with the way my checking account is being handled. Although I do not have thousands or millions of do...

Phantom Cobra's avatar
Phantom Cobra
My daughter had this problem until I explained to her that when she checked her balance to see if there was enough mone...
Smeagol2430's avatar
Smeagol2430
BJ95,Being a member of USAA for the last decade, I do not see their NSF fees different from other banks. I also have ac...

holding checks

Jul 6, 2017

I really thought usaa was going to be different. Holding payroll check for 4 days causing unnecessary financial burden. Customer s...

Smeagol2430's avatar
Smeagol2430
trent34,I do not work for USAA, and have been a member for 10 years, or so. Your statement confuses me, "If I told my c...
USAA Social Service's avatar
USAA Social Service
trent3, I understand your concerns with deposit holds to your account. With direct deposits, wire transfers, cash advan...

Where is my direct deposit?

Jul 6, 2017

My mother recievied her funds fine. I had no touble recieving my finds two weeks ago from USAA, where is my deposit today? Please ...

USAA Social Service's avatar
USAA Social Service
Jharter, direct deposits can post anytime during the morning. If we do not show it as pending in the account, it has no...
Jharter's avatar
Jharter
I'm having the same problem! My answer was that it would be posted shortly.... that was a few hours ago... so no real a...

Cant pay over the phone

Jul 5, 2017

I call to make a payment from a different account then I have used before i get told I can not make a payment over the phone. 4 da...

USAA Social Service's avatar
USAA Social Service
I regret to hear of the experience you had and will be use to share your feedback with the representative you spoke wit...

Bank Statements

Jul 5, 2017

I have a recommendation or suggestion. When I perform a funds transfer from one USAA account to another USAA account, I am able to...

USAA Social Service's avatar
USAA Social Service
Army Air Traffic, that is a great suggestion and we will certainly submit that idea. Descriptions last for the 90 days ...

ATM denied (Institution not found for routing)

Jul 4, 2017

Ma'am or Sir,At a Community Bank ATM on Kadena Air Force Base Japan today, a withdrawal at any of 6 ATM there resulted in the same...

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USAA Social Service
Hello thank you for your inquiry. I'm very sorry that your debit card is being rejected at this time. I can confirm tha...
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