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Feb 19, 2017

Will USAA customer service be available tomorrow ?

USAA Social Service's avatar
USAA Social Service
Thanks for the follow up question, Aceboog. If you're asking if the leading zeros will prevent a direct deposit, no, it...
Aceboog's avatar
Aceboog
Thanks a lot! Question, will having a 0 at the beginning of checking account number affect any future deposits ?

Red letters on Available Credit

Feb 19, 2017

Hi, I recently paid my overdraft for my credit card two days ago and it states my current balance is 78 dollars below my credit li...

USAA Social Service's avatar
USAA Social Service
JBerg18, thank you for contacting us regarding your recent payment. I will be happy to review your concerns. A secured ...

USAA investment in Energy Transfer Partners

Feb 18, 2017

I'm interested in knowing how USAA invests in the values that it's many military members hold dear-respect for our nation and it's...

Bigdog74's avatar
Bigdog74
Whiney heiney. Elections have consequences. You lost. Quit eartrucking us.
USAA Social Service's avatar
USAA Social Service
Hello. We appreciate you sharing your concerns. I can share with you that many of our USAA mutual funds invest in equit...

USAA hijacked my money

Feb 17, 2017

I deposited a check for $44k on 02.17.17 at their West Point N.Y atm / branch.I asked a representative at the call center about th...

member advice's avatar
member advice
Don't you have a credit card to book your vacation.your just deposit the money and started to spend it right away.and d...

Unknown transaction destination

Feb 17, 2017

Tried using my debit card 5 times since around 2300 last night. Each time my card has been rejected because of "unknown transactio...

USAA Social Service's avatar
USAA Social Service
Old31Kilo - I attempted to reach you by phone to discuss this issue but was unsuccessful and left a brief voicemail. I ...
USAA Social Service's avatar
USAA Social Service
Old31Kilo - Thanks for the follow up. I will review the situation and reach out shortly. Thanks, Jason

TRY TO DEPOSIT CASH

Feb 17, 2017

It was inconvenient to find a UPS store to make a cash deposit, but now when you call customer service and ask how to use and wher...

USAA Social Service's avatar
USAA Social Service
Texaninexile, I regret any frustration with the options available for making cash deposits. At this time the best optio...

BEWARE! No safe way to make large deposits in NYC

Feb 15, 2017

Very concerned that USAA has cancelled services for NYC customers to immediately deposit large checks. Now that the UPS deposit pr...

rab1948's avatar
rab1948
Sounds like you have an ax to grind.
member advice's avatar
member advice
You should swicth to one of those bank that way you can get all your cash out when you cash that check the same day

Riiight

Feb 14, 2017

Money matters? Well, how about for the second time I'm shirking out $500 to keep my car insurance. I had my bank account connected...

USAA Social Service's avatar
USAA Social Service
Heather L1, I understand that you have concerns about the processing timeframe for your insurance payments. We certainl...

Denied Life Insurance for PTSD

Feb 14, 2017

I am so upset with USAA because after serving my country Honorably for ten years and three combat deployments I am being denied Li...

USAA Social Service's avatar
USAA Social Service
Honorable Veteran, I regret to hear how let down you feel, and I'm engaging a subject matter expert to address your con...

depoits

Feb 13, 2017

It is really frustrating you don't work with UPS anymore. What was wrong with their technology? I know about your stupid app, but ...

USAA Social Service's avatar
USAA Social Service
ConcernedCustomer12 - We understand your frustration in needing to deposit a large check. Please see our reply to your ...
ConcernedCustomer12's avatar
ConcernedCustomer12
To Ben from USAA, your response is completely unacceptable. How can a BANK make it so difficult for members to deposit ...
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