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And the Winner Is: USAA Ranks High in Customer Service, Loyalty

by Community Manager

‎08-11-2016 10:40 AM

PTR2 Satmetrix logo.png

USAA’s efforts to provide world-class member service recently were recognized by the Satmetrix® Net Promoter Benchmarks.


The Satmetrix report ranked USAA first in home/content insurance, auto insurance and banking.


“We’re honored that our members understand how important they are to our association and equally humbled by our outstanding employees as they serve those members,” says Carl Liebert, chief operating officer at USAA.


This is the seventh straight year the enterprise topped the Satmetrix benchmarks in the banking, automotive and home insurance categories.


Providing world-class experiences in primary banking and automotive experience is a priority at USAA.


“We were founded on service, and this remains our top priority,” Liebert says.  “We are committed to delivering the best experiences for our members so they can easily and effectively access USAA services when they want, where they want and how they want.”


USAA was also recently included in the Forrester® Research Customer Experience study.


Both the Satmetrix Net Promoter Benchmarks and the Forrester Customer Service Experience rankings are based on online surveys with tens of thousands of customers.


Industry Awards for USAA This Year


  • 2016 Gallup Great Workplace Award
  • 5 on Forbes’ 2016 America’s Best Employers
  • 9 on Top Companies to Work for in Arizona by The Arizona Republic
  • 2016 Harris Poll Reputation Quotient®
  • 2016 World's Most Ethical Companies® from Ethisphere®
  • FORTUNE®100 Best Companies to Work For®
  • FORTUNE® World’s Most Admired Companies®
  • 2016 Javelin Consumer Identity Safety Leaders



The trademarks, logos and names of other companies, products and services are the property of their respective owners.


FORTUNE and FORTUNE 500 are registered trademarks of Time, Inc. and are used under license.


FORTUNE and FORTUNE 100 Best Companies to Work For are registered trademarks of Time, Inc., and are used under license. From FORTUNE Magazine, March 15, 2015 ©2015 Time, Inc., used under license. FORTUNE and The World’s Most Admired Companies are registered trademarks of Time, Inc. and are used under license. From FORTUNE Magazine, March 1, 2015 ©2015 Time, Inc. FORTUNE and Time, Inc. are not affiliated with, and do not endorse products or services of, licensee.


Net Promoter®, Net Promoter Score® and NPS® are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld.


US Customer Experience Index. 2016 Forrester®, Inc.


USAA is an EEO/AA Employer — all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other status protected by law.





‎08-14-2016 06:24 PM

I DOUBT IT! Ever since the new CEO took over it is near impossble to find a positive post in the community page. How times have changed so fast! Compare to the other USAA excutives history that new CEO seems a little under qualified in which we can include to call into question his competency and character. I understand the new CEO is on top of that mountain of sweet success, but he shouldn't stay there to long because at some point he has to come down and get back to work. Maybe he should be voted off the position and replace with another new CEO. Make sure it's not an Air Force veteran this time too. Because they tend to be uptight  in some shape or form. We can also add to not include any Special Forces either of any branch they have served prior ...unless it's a ARMY Ranger. The CEO and USAA's main mission is to always do one better every time without jumping off that rock in which it was built upon in the first place.



            "Success is a lousy teacher. It seduces smart people into thinking they can't lose."


                                                                            ~ Bill Gates

by Community Manager
‎09-02-2016 12:58 PM


Thank you for your comment. We appreciate you voicing your concerns and opinions. All feedback is valuable, as we continiously look to improve. I will share your comments with our team. Thank you for your membership. 

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