Thank you for your inquiry in regards to a mortgage loan. It's our goal to provide exceptional service and we regret this was not the case for the previous member. We'd like to ensure your concerns are acknowledged. Please call us at 1210-531-USAA (8722), to answer any questions you may have with our loan options.
~Thank you. Celeste.
Thank you for posting in the Community. We have addressed your concerns regarding your mortgage experience on a separate post. Please refer to https://communities.usaa.com/t5/Buying-a-Home/Mortgage-Process/m-p/108254#M2547 for our response. Thank you. -Gus