Recent Family Life Conversations

I used USAA Travel to check into a family cruise for 6 adults and 2 children. I was fortunate enough to get Esperanza to help me with the details and book our family cruise. Esperanza is the nicest person I've ever dealt with. Not only is she efficient, thorough, friendly, and extraordinarily patien...
National Sibling Day is April 10th and I want to know; is your sibling your rival or best friend? For me the answer is both! Growing up my younger sibling and I had our differences, but as adults, we have been wonderful friends! Can you imagine having siblings in 3 different branches of the military...
Hi! How do I go about officially changing to my new last name?Thanks!
I've been having a horrible experieince with USAA! My son passed away in Japan in Decemebr 2018. I am in the process of getting probate to settle his affairs. The military post office in japan has submitted a request to all senders to forward his mail to his legal U.S.A. address, from which USAA wil...
I have used the USAA and Agero systems to address a tow truck driver who exposed himself when he arrived to take my truck with no success. The driver continues to drive and both USAA and Agero have refused to cooperate by giving me his name to file a police report. They don’t want a record of this o...
How do I add a family member to my account
We recently highlighted ways to make your dream vacation happen in 2019 and it has put me in the travel state of mind! I always travel with a paper copy of my children’s birth certificates. Since they don’t have formal identification (ages 5 and 2) it is just a precaution! USAA’s Travel Services giv...
CUSTOMER SERVICE - PROVEN DISCRIMINATION AND HARRASMENT UPDATE: (March 3) I went to the ATM, card is still shut down. Called customer service, they were extremely rude. I explained the cicurmstances and they "hung up." At this time I am in Mexico City with no access to MY money from my debit account...
my husband passed away 9/30/2018, I am struggeling emotionally and finacially, any suggestions?
Trying to update some of the information in my personal profile. How do I delete a family member?How do I delete former cell phones from the list of phone contacts?