Community Conversations

"It's our mission to care for military families, a community that reflects our nation's racial, social and economic diversity – and the complex issues that come with it. We recognize that there is more USAA can do to help close inequality gaps, and these investments are a fundamental part of our eff...
I need to change my bank account number and pay off my personal loan.
Hello All,I've been a USAA member for 20+ years and never thought about changing all my services to a different Financial Institution because USAA has always been there for me - Ive financed 2 homes, auto insurance, homeowners insurance, rental property insurance, 90% of all my banking needs and I w...
I've been a member for 30 years get a water leak that will probably cost less the $10K for total repairs, fisrt said authorization to get the leak repaired now saying won't pay. I am telling everyone I can about the lousy service the lies they tell and how if they spent the money on adjusters not co...
My spouse and I had an RV loan of $99,999 through USAA. We recently sold and paid off the RV to downsize to a Class C. I called USAA, talked to a rep. about getting prequalified for around $85,000.00. She informed me because COVID 19 and financial problems members had that they were only financing l...
USAA used to have a car negotiation service for it's members. Since that has been discontinued, what thrid party service (for example Motertrend) is recommended? Thanks
Trying to get copies of some documents and I have been on hold for over an hour. Spoken to two different agents. they have no idea how to find documents from 2018-2019
Is USAA committed to follow suit of other corporations and withhold financial support from members of Congress who challenged the Electoral College vote results last week?
When USAA transferred its arm to VCM, it brought with it many problems for us. Accessing accounts is difficult and time-consuming; maneuvering between multiple accounts is extremely difficult; receiving the required text or email access code too often occurs AFTER the ten minute grace period; and th...
I hope USAA will weigh in to support civil rights and open elections. Georgia and Texas are both home to me. These new restrictions and authority shifts to less democratically installed state office holders is disturbing.