Community Conversations

I just want to say one thing about USAA and their credit cards. USAA will offer a great introductory offer on all purchases and balance transfers when you get your card, however, don't expect to get any good rates or credit offers going forward. Once the 12-18 months is up, your just a number. I hav...
Over the past couple years, service has badly dropped off. It used to be much better. Now the Automated Idiot that can't answer anything is available 24/7. Not against AI if it works! USAA's does not. Further the new homepage (I'm guessing the redesign was to make it better on mobile so that when th...
I spent nearly 70 minutes on hold waiting to speak to a USAA Life Co. rep. As a 51 year member and 16 year employee I’ve never experienced such horrific service from “my company”. From what’s shown on TV, Gronk, who’s not even eligible, looks like he gets through quite easily. Someone from Member Re...
Has anyone else experienced a credit card payment being processed twice? I logged in to pay my CC Bill on 11/30 and set the payment date for 12/2. Both of my cards were billed twice (sending me into overdraft) and it will now take 7 days to reimberse my accounts. Anybody else experience this? (50+ y...
Does anyone know when these will be made this year. I have always received a notice well before now.
I am thinking about moving my TSP but looking for options that work for me. Is USAA a Fiduciary.
It seems that the website now only shows the "products" option at the top of the page while there used to be a "services or actions" option that seems to have disappeared. I know many of the tasks can be accomplished by waiting for the tiles to load at the bottom of the screen and clicking through t...
I am a 30+ year USAA member and have witnessed the slow and steady decline of a once great financial firm that I would go out of my way to endorse - but no longer. I am slowly transitioning all of my accounts (as many as 12 at one time - now down to 7) after USAA has made one mishap after another an...
Deposit holds...I can understand checks...but money orders shouldn't be put on hold. Regardless of pass NSF problem.
The new logon process is completely and utterly horrible. Being a software tester with the focus on end user experience it rates about as low as it goes (scale 1-100 with 100 being awesome - USAA's score is 4). My mother (member for over 50 years now has trouble logging on). She complains about it e...
Just learned the hard way that Schwab charges a $49.95 fee each time you invest in USAA mutual funds. So a no-load fund, actually has a "load." Not practical to continue adding to my existing USAA funds under that kind of arrangement. Moved my existing USAA Mutual fund balances from Victory Capital ...
So now federal regulations are requiring you to cut off access to my account unless I disclose my net worth and my Zelle usage? For a checking account? Weird how none of my other banks are suffering under the same requirements. They have been a more pleasant experience all the way around lately. The...
Is it just me or does it seem like calling through all of the menu options just takes too long. I remember when you would call and someone actually answered the phone. I used to call from overseas and was always able to get an outside line so i could call home for free. I love USAA dont get me wrong...
The customer service is horrendous! Hard to believe, but it's worse than the USAA automated phone system. The phone system sends you to the wrong office, hangs up or puts you on hold indefinetely. I am moving all my accounts to Navy Federal CU and I'll get my insurance elsewhere.
I typically have a Direct Deposit scheduled to arrive on the 3rd of each month and typically posts on the 2nd. Effective in January this will be on a Monday and I'm wondering when it will actually post. I'm trying to clarify if it would show on a Sunday or if it would be that Monday because Saturday...
IN 2021 it seems that USAA is not interested in transparent communications with facts assocaited no matter what you pay or how long you have been a member.
I give credit where credit is due but I’m very unhappy with these bank requirement questions. First, I had to do the questionnaire when I created my daughter’s account. I understood that. Then something didn’t click and she had to do on her app. Then I had to do it again on my app. Then I had to upd...
I recently signed my daughter up for a USAA youth spending account. I can see her account when I sign into my USAA account on the website. I can also view the account when I sign into her USAA account on the website. I can also view the account on my mobile app. But when I sign into her account on h...
why cant i view my account
After seeing that my savings account has netted me 1.33 in interest on [removed sensitive data] in savings, I will not wait one more month without pulling my money out of USAA. Almost 30 yrs with them. Wont be another 30 days.
Wow. Things have really changed. After 45 years of being a loyal, honest, USAA member, I will finally cut the tie, tomorrow. I already appreciate the customer service at the new company: they actually assigned ONE individual to work with me, not a different person every time I call. A denial of an u...
Good Afternoon, I am a 53 year member of USAA. I have sung the praises of USAA for most of those 53 years. I have always understood that the ownereship of USAA was very unique in that it was set up to be owned by and serve its members. That is what made USAA special. What has happened? By all accoun...
Is there anyone out there that isn’t a left wing socialists? Am I the only one embarrassed & sees the corruption, lies & bending facts of the fascist socialist whom have destroyed our political, justice & media to push their agenda? This probably won’t get posted & I will be labeled a trader but 3rd...
I had a death in my family so I borrowed money from a local finance company and since it was almost 5 pm instead of fighting the bank I decided to deposit into my usaa account instead of fighting the local bank traffic it was written on. Well, they put a hold on the check which has delayed my leavin...
This post has been moved to the Support Board so that the appropriate team can address your concerns.
I was told this directly by executive relations today. She also told me USAA doesn't care if we put a hold on your money during Thanksgiving so you can't feed your kids. We don't care about any dates, only our risk. I know. I couldn't make this up if I tried. Oh the check is perfectly good too. It a...
Fact. I just recorded them on their recorded line. I have 100% PROOF OF THIS. USAA put a hold on my paycheck that I mobile deposit every Fdiday from a local bank in my area. I HAD NO MONEY FOR THANKSGIVING!! USAA RUINED THAnKSGIVING. I called in an escalated all the way. Here's the TRUTH: USAA is ju...
I don’t quite see the correct thread for this incident, although it is close to a couple, so will start another about “Bill Pay”(auto) and “Nationstar Mortgage” I am always uneasy at the annual adjustment (ever upward) of mortgage payments – but I’ve finally gotten to the point of living with it; th...
Things like this make me wonder. Upon initiating an interbank transfer, I see this message: Money transferred from a non-USAA account are typically available today. Seems like the first work should be either 'Monies' or 'Funds' or 'are' should be 'is'.
Please re-evaluate your position on secure messages. Their are plenty of use cases that can not be addressed via chat . I know or assume you took this position to eliminate responding to past messages and want to handle inquires in real time. But some situations call for secure messages, especially...
USAA, You're blocking access to my accounts until I complete a survey? Unacceptable. I'm a third generation, 18 year member with a plethora of USAA accounts and products. Don't hold my money hostage until I complete a survey estimated to take 40 minutes between 8 accounts. I need to buy groceries fo...
This morning I had an email that I had a secure message from USAA. Thought it was kind of odd since I hadn't been communicating with them about anything through the messaging portal... What I found was another example of the state of customer service at USAA (been dealing with the Quicken issue for ...
Hello, I recently saw the youth banking stuff was adding to USAA and was excited to set my son up with an account so he can start learning to budget his own money and use his own card. The entire thing has been terrible. The process is all done online automated through the system.. if the documents ...
Private Messaging (PM) in community is another way of communicating in the USAA Community with other members and with a USAA Social Servicing agent. To use this tool, you must first activate it in your personal Community settings. First: Activate Private Messaging in Member Community 1. Click on you...
When are SSA payments expected?
My girlfriend and I purchased a car together so we can reduce our APR rate. I cosigned the loan and I am the one who has a USAA account. However, I want to keep her as the primary owner of the car. When I spoke with a representative they told me I need to remove her completely from the title. This i...
OK, I get it. USAA is totally freaked out to the point of paranoia over account security. I have 2 email addresses on my account. Signing in I was sent a security code on email account #1 and I put the code into the space provided to sign in. USAA response was that a code had sent to email#2. Oh, OK...
Seriously, time to give USAA an Undesireable Discharge. Their recent survey about members' financial status was in and of itself absurd and intrusive, but now they have negligently misinterpreted the results of individual answers and are threatening account closure unless one releases tax / income d...
I have noticed little things here and there. Customer Service is not great anymore, prices are not awesome, interest rates are lower elsewhere. USAA is not very competitive anymore. But on a TV commercial the other day I heard that USAA is part of Covid Scam if you will. Check this out. I could not ...