Community Conversations

I have been a USAA member for more than 30 years and have been satisfied with their services and with every encounter I've had with USAA, until now. As my auto policy renewed for another six months, my monthly payment doubled. I was billed both the last payment of the six month period, (my regular m...
There was a time not too long ago when USAA could walk on water. Well, that ship has sailed. Now USAA has become THE most pathetic and incompetent financial institution in the entire world. 1. Hold times are insane;2. New website design is a joke; and ... most importantly, perhaps, is how USAA has t...
this page: https://content.usaa.com/mcontent/static_assets/om/Media/docs/[removed sensitive data].pdf says that USAA members can request a chip-and-PIN card, though I've been unsuccessful in contacting a customer service agent who can help me do that, or even one who knows what "chip-and-PIN" means....
Dear Community, After what I perceive as several years of declining USAA performance and culture, I am finally moved to post on this site. The recent required banking survey I received was the last straw. I submitted the following to the feedback site today. Did others receive this and what was your...
The new modifications to the USAA website could not possible suck worse. You should be totally ashamed of yourselves and the Neanderthals who designed and approved the changes. One prime example is in the process to transfer funds to a non-USAA account. On the new funds transfer page, there is no li...
Other Service MAJOR GENERAL CHARLES W. SWANPOSTED ON AUGUST 1, 2015THEGENERAL OFFICEROFTHE UNITED STATESSPECIAL FIELD FORCESNATIONAL MILITIATo all who shall see these presents, greeting:Know ye, that reposing special trust and confidence in the patriotism, valor, fidelity and abilities ofMajor GENER...
USAA needs new leadership. The existing leadership is incompetent and, in a word, pathetic. The new telephone menu sucks. In order to get technical support, you now have to go through a normal customer service representative. The insurmountable problem with that is that now your average hold times a...
RE: "WASHINGTON—Opposition is growing to a new proposal aimed at curbing tax evasion that would be part of the $3.5 trillion reconciliation package under consideration by Congress.The proposal, which is being pushed by the Biden administration, would require banks and other financial institutions to...
Having some isues with logins on the "New and Improved" website.My location and system pretty striclty monitors security.Began to dig into it.One of the big things to not do is to allow third party/cross site data flows. When you connect to USAA, you are granting access to the at least following if ...