Community Conversations

Is anyone else finding that USAA's web site is becoming more and more useless as each month goes by? Time and time again, I get "we are sorry. there is a system error. try again later". If not that error, it is some other random error. I understand that all companies are outsourcing and down sizing ...
I hope others do not have the chalenges I have had. In 2019 my wife and I did our estate planning and created a living trust. Afterwards, I attempted to update all USA Accounts (Checking, Savings, IRA, Investments) so that the trust is either the owner or beneficiary of the accounts. Pretty standard...
I've been a loyal and proud USAA member for about 25 years and found them a convenient and great company to place my trust in banking, investments, and loan business. Out of the blue, last week I got a FedEx envelope from them that had a letter enclosed that stated they were not going to manage my i...
Captain (Ret) Kenneth Boone Sampson distinguished himself as a B-52 navigator and bombardier with a total of 363 combat missions over Vietnam, Laos, and Cambodia between 1967 and 1973, as well as 18 air medals (including distinguished flying cross) and a total of 17 years of service (including prior...
My Introduction By Ken Sampson My name is Kenneth Boone Sampson. I live in Biscayne Gardens at 220 NW 144 Street with my wife of 45 years Angkarb. Angkarb is an unusual name because she is from Thailand. Her nickname is Toy. Just call her Toy and she will know that you are talking to her. We have fi...
My Introduction By Ken Sampson My name is Kenneth Boone Sampson. I live in Biscayne Gardens at 220 NW 144 Street with my wife of 45 years Angkarb. Angkarb is an unusual name because she is from Thailand. Her nickname is Toy. Just call her Toy and she will know that you are talking to her. We have fi...
Recently bought a Vehicle. went through the car buying service, found the dealership and found the vehicle I wanted. all done online and with phone calls. I purchased the vehicl out of state because I was looking for a VERY specific vehicle and none of the dealerships in my state had what I was look...
My wife has had a policy with USAA since the fall of 1978, added me after we wed in early summer 1982.Very few claims in that time, 3 no-fault accidents in the past year (including one expensive to fix, being rear ended), and Poof, she will have no car insurance. I'd venture to gues the premiums we ...
I called to make sure that the final amount I owed USAA was indeed final. I paid it off in full and then discovered that I over paid due to a discrepancy I found. Agent and i decide to open up new renters policy due to some recent break ins near our neighborhood with the intention that the over paym...
Message from New CEO
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