Community Conversations

USAA’s phone tree sends you to a body that most likely can’t help you. If disconnected they will not call back!The message link is useless. But it does understand Cancellation!
I canceled a post cruise extension worth $1599 but my refund was $88!I would not deal with Arrivia. Deal directly with a cruise company or another reputable broker but not this company. My discount by using Arrivia just cost me $1511!Beware
I have been an USAA member for close to 50 years and have many accounts with USAA. The FinCen fine is deeply disturbing. This combined with several minor issues I have had recently has caused me great concern. Will we get a letter from the leadership explaining why and what significant changes will ...
This morning when I tried to login to USAA there was yet another outage. Once I did get in, checking account entries were just error messages. Let me count the ways USAA continues to go downhill at an ever increasing speed:1. Website is often unavailable and unreliable (let's not even discuss the mo...
I find the USAA hold music to be highly annoying. Musical taste is subjective, of course, so no matter what music plays, there should *always* be an option to silence hold music. But holding for a USAA representative is particularly irritating because the music loop is so short that a typical servic...
The new design is TERRIBLE! You took the Bill Pay services off the top tab line. This is a major step backwards and makes it time-consuming to go through SEARCH to even find it. The tab for it is also terrible. Please put back the Bill Pay Service Tab or Tools Tab to quickly get to the easy to use B...
USAA security measures on my account failed miserably and service reps have not been at all helpful. My half-sister has POA for her mother (my step-mother). My sister called to report credit card fraud on her mother's credit card. The USAA rep "verified" my sister's access and proceeded to pull up *...
Following the George Floyd related riots of 2020 USAA decided to give a big raised middle finger to America, joining many other wealthy and (largely) white corporate aristocrats. While succumbing to the mob mentality was almost predictable among the weak and avaricious corporate leaders- those who c...
I was just a witness of a bad car crash, with one car flipping over. It made me reflect on my own driving habits. This car crash was very close to me, but nothing happened to me. I just realized I am now driving much safer, since I got this app on my phone that reminds me when I am doing something d...
I've just tried to upload a letter to USAA in my account profile. That isn't working today, just like a lot of things at USAA so I give them the message here: August 1, 2022 USAA Re: Member [removed sensitive data] Dear Sirs: After 51 years of membership in USAA I find that I no longer recognize the...