Community Conversations

Do not use USAA for your mortgage loan. They just flat out don’t care. My chief complaint is communication. Numerous emails to my loan officer went unanswered for days. Calls to USAA to ask questions get you very little unless your lucky enough to get your loan officer to answer. Otherwise your out ...
Subject: USAA Member NFL PetitionTo: USAA Senior ManagementTotal Member Comments:One Thousand Five Hundred Seventy SixBACKGROUND:The NFL has shown disrespect to our flag and country over the past year and their actions have been criticized by the President, the Vice President, two 4-Star Military Of...
The information on paperless billing is incorrect, you do go under your name and then Profiles but after that, you go to Account Messaging and at the bottom, you will find the option to go paperless.
I am trying to get SOMEONE to help me, before I have to go to a news source to make this public. I received $14k for a homeowners insurance claim, which requires my signature and my mortgage company signature....a time consuming and complicated process. Because the check was over $10k, I couldn’t de...
Today marks the first time in over 30 years that USAA has increased the premiums on my auto insurance for no fault of my own. I talked with the insurance adviser and was told that there have been numerous increases in the state of Colorado over the past few months, probably due to substantial hail d...
With govt shutdown, what do we expect from USAA with our bills? of course we have pay it, but with no paycheck i know how long I could last. Is usaa offering any assistance with this issue. Thank you. v/rallen
I became a member in 1972, almost 50 years ago.Back then USAA was a financial organization that supported active duty and retired officers. I was happy when the organization expanded to include enlisted personnel as well. I was a mustang officer, up through the ranks. Who does USAA support now? Toda...
I have two vehicles with USAA, 2017 Mercedes and 2015 Subaru. Latest change of vehicles from a 2105 Subaru Forrester to a 2018 model with all the newest safety features resulted in a $432 annual premium increase. Outrageous treatment received when calling for explanation as to why the rates on the s...
I see USAA referring to getting an expert to review issues. What does USAA believe is an expert? What I am starting to see with USAA is only experts at providing BAD customer service. It would appear that USAA has a lot of experts at extortion and commiting fraud, because that is pretty much what US...
To Whom It May Concern,I am writing this letter to express some concerns that my family and I have with the process that has taken place for our recent claim. On December 30th, 2017 our vehicle was broken into and vandalized in front of our home in Pearl Harbor, Hawaii between the hours of 2345 and ...