Community Conversations

What has happened to the USAA that used to go beyond to help it's members? I would like to see in the news (like the old days) the positive comments about how USAA is going above and beyond to protect and help the membership and help in the community. Lately all I read in the news is about fines (80...
I've been banking at USAA for decades and never had a problem with holds on deposits. My accounts have not been overdrawn; the larger checks I deposit are from the same sources monthly, and no check I have ever deposited has ever been bounced or refused. Yesterday, one-week holds were put on two of ...
Got an email to let me know that they now have scheduled transactions back. this was a relief since I know many of us have depended on using that instead of a written checkbook or another program. It was only available in the mobile app, so off I go to log in and explore. all it is is a list of futu...
I replaced a 2021 Honda Pilot with a 2021 RAV4 back in October. When I called to update the policy, I was told my premium will drop some, and I recieved a small prorated refund. The Representative said my premiums will be less with the RAV4 than with the Pilot. The new policy for Jan 2021 to Jul 202...
USAA no longer refinances condos, did anyone else know this? It’s not stated anywhere. I have been a USAA member for over 20 years have had a VA loan and a refinanced conventional loan with USAA. I tried to refinance my my current USAA conventional loan for my condo, went through the whole process a...
Once gain - the IDIOTS at the fraud department shut down my account for NO REASON - they are complete IDIOTS and racists. I have been living in Mexico (American working here) and they randomly shut down my accounts and give no explanation. They never provide any assistance other than stupid customer...
I have been a USAA member for 45 years. Never has there service been poorer. The representatives use to be a pleasure to deal with. Now they don't know anything and don't even seem interested. I have been trying to resolve an estate/heir issue with the banking dept for 4 months. There are no updates...
I need to speak to someone the boss of USAA immediately for what just happened over the phone with the guy USAA advocate team. Its very serious if any member has direct numbers to the higher ups within USAA please help me . I am a total and permanent disabled veteran terminally ill who was just malt...
USAA and VCM need to be investigated over this BS with the transfer. People need to contact the SEC and/or government agencies that over-see financial instituions. Like other folks here, I can't access the VCM website even though I set up the profile a couple weeks ago, and I'm unable to reach a rep...
Is anyone happy with the switch to Victory Captial (VCM)? I have been trying to for weeks to log in and/or get help with the website and it has proven impossible to contact a live, human being. It is unconsciousable that USAA would not have ensured a smoother transition than has evidently occurred. ...
The house was damaged during Hurricane Laura, adjuster came out quick and that was the last time anything with claim went quick. We had siding damage, and fence damage and was told by the adjuster that we had hail damage on the roof. He then stated we should here back within a week. It took almost a...
USAA transferred several of my accounts to Victory Capital Managment. USAA has not records now of these substantial investments and VCM has me locked out. I registered yestereday with VCM. They think there is fraud problem. Did USAA and VCM both your accounts too? Trying get help from VCA is next to...
I have been with USAA for nearly 17 years. It is such a sad thing to see what they have become. They are no longer the once great organization they were. In past times the prcining was not only competetive but with the customer service being top notch, and their refusal to play big politics always k...
I have a sunken living room at this house in Arlington Texas. I am of the older generation. My hubby who was military passed over a year ago. If I stay in this house I need the floor raised. I am not a million sire but I might have some money for putting a raised floor in. Are there any organization...
It appears that USAA has joined the corporate overlords in "going woke" where diversity is now a mantra. If you continue down this line, myself and millions of other USAA members will find a more American company to do business with.
Most members probably don’t understand that USAA has abandoned its primary mission of being a premier financial and insurance institution, serving a member base with well-deserved prestige, in favor of using USAA as a platform for the company’s elite to virtue signal: “social justice,” BLM and the l...
I have come to the conclusion today that USAA is a horrible and dishonest financial institution. USAA isn't out to help Vets like they claim. You are sleezy and insist on patting yourselves on the back. I regret taking up services with you and trusting in you to be an alia. We plan on dropping All o...
A deposit from my SSA was slated to be done Nov 18th. Nothing has arrived into nmy account(7035), Has this been delayed? Fred Hxxxxxx [removed sensitive data]
Victory Capitol has taken over the USAA 529 plan. They are unreachable. Noone answers their phones- we have held for 2 hours and no customer service rep ever picks up. The web site is always experiencing technical difficulties. We have no access to our children's funds and can not pay college tuitio...
Does anyone else find it ridiculous that we have to post to the community to find help with the issues we are having with USAA? I'm very frustrated with USAA at the moment after a weekend of dealing with them that left me in a worse financial situation than when I contacted them initially. I was tol...