Community Conversations

I just got my annual notice to vote at the annual meeting of the USAA members.Anyone who has looked at this Community Forum knows that USAA is going down the tubes, dissatisfaction is rampant, errors are many, service is down and interest rates stink. USAA has refused to disclose to us (the owners) ...
I cannot help but noticed so many negative comments about USAA and its customer service in general. I have never posted any comments before; but I regularly read the posted comments to see what is going on with the USAA community. I have been a USAA member for over 20+ years; and I have never had an...
Something else has changed, even just this mid month. I went to temp increase my ATM limit, i reside outside the US. before it was as easy as using the ap to do that function. Now the ap wants to verify only via SMS message to your phone, which USAA does not send SMS via international phones. So the...
I know there is another conversation about this, but I want to be sure mine gets seen. I rarely do forums or make harsh comments in a public forum, but I have had enough change from USAA. I wrote a message to them through my Messages tool within my account. Funny, tho, I still had a message from Feb...
If the TSA fee is charged to my Amex card, is this reimbursable?
Dear @All gave some This post has been moved from the “Discuss: Car” area to the "Support: Insurance" area to ensure the appropriate team is addressing your post. Thank you.
I've been reading a number of these threads and so far, every single reply from every Rep has been little more than lip service. I have not found a single reply that seemed to directly answer a question or solve a problem.
I am highly disappointed and upset that USAA is discontinuing Deposit@Home and requiring everyone to use the mobile App. Not only is my computer network far more secure than a mobile app for such sensitive transactions, it is far easier for me, as a 73 year old with vision issues, to use. I am not s...
I consider Deposit@Home one of the best features of USAA. Why? I'm an old geezer without a smart phone and no reason to have one. I reside in a rural area. The closest ATM that accepts check deposits (based on USAA's own locator) is 147 miles from my house. It will be back to USPS for my monthly che...