Community Managers

Briana Hartzell

Briana Hartzell

Briana knows all about moving. This Navy wife has helped her husband relocate to four different naval air stations in the last three years. A former USAA employee, Briana is co-founder of The Triple Dish, a blog focused on food, fitness and military life.

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Wendy Poling

Wendy Poling

Wendy is a social media enthusiast and founder of, featuring a popular military spouse blog and the hit podcast Navy Wife Radio and now Military Life Radio. She is the wife of a submariner who has also served in Afghanistan.

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Angela Caban

Angela Caban

Angela Caban is a former Army National Guard spouse, published author and branding expert. In 2010, she founded the Homefront United NetworkHomefront United Network to assist spouses who do not live near an installation, but also focusing on bridging the gap between National Guard, Reserve and Active Duty spouses.

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Chad Storlie

Chad Storlie

Chad Storlie is a Retired US Army Officer, the author of Combat Leader to Corporate Leader and has published over 250 articles in over 150 publications. Chad is an adjunct Professor of Marketing at Creighton University and has a BA from Northwestern University and an MBA from Georgetown University.

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Matthew Angel

Matthew Angel

Matthew Angel serves as the Advice Director for short-term saving and home advice. In this role, Angel works across USAA business lines to help encourage members to strengthen their financial situation through saving, and to help them achieve their dream of home ownership.

Angel earned his master’s in business administration from the University of Texas San Antonio. His professional credentials include the CERTIFIED FINANCIAL PLANNER™ practitioner and AAMS® designation.

During his seven-year tenure with USAA, Angel spent seven years serving members as a financial planner and leading teams of financial professionals to help members achieve financial security. Prior to his work with USAA, he worked as a high school science teacher and entrepreneur.

Angel grew up on a working farm in west Texas. Today, he enjoys hunting and riding motorcycles, and is a proud husband and father to four kids.

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Josh Andrews

Josh Andrews

Josh Andrews is the Advice Director for Military Life Advice, Investments and Education and a CERTIFIED FINANCIAL PLANNER™ practitioner. In this role, he works to safeguard military members’ financial security by offering solid advice as they make challenging financial decisions.  

A native of Cullman, Alabama, Andrews earned his bachelor’s degree in engineering from the United States Air Force Academy in Colorado Springs, Colorado, and his master’s in financial planning from Kansas State University. 

Prior to joining USAA in August of 2011, Andrews served for 11 years on active duty in the USAF. There, he flew the T-38A/C, F-15C and MQ-9. Andrews is currently a lieutenant colonel in the USAF Reserves, where he serves as the director of USAFA admissions for South Texas. In this role, he leads a team of 20 liaison officers who are charged with identifying, mentoring and evaluating candidates for USAFA and Air Force ROTC scholarship programs.   

Outside of work, Andrews enjoys spending time with his wife and two kids. His other interests include flying, hunting and supporting his local church. 

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Ingrid Bruns

Ingrid Bruns

Ingrid Bruns is the Director of Personal Finance and Military Life Advice and is an Accredited Financial Counselor (AFC®). A native of Bethlehem, Pennsylvania, she earned her bachelor’s degree in accounting with a minor in business administration from the University of Maryland, University College, and her master’s of business administration from the University of Phoenix. Bruns also holds the Accredited Domestic Partnership Advisor (ADPA®) designation.

At USAA, Bruns focuses on developing and delivering financial advice that helps members make good decisions about their finances: Spend less than you earn, manage credit and debt properly, and save for emergencies.

Prior to joining USAA in 2013, Bruns worked for the Department of Defense as a personal finance counselor for service members and their families. She also spent time as the director for the Stuttgart, Germany, USO, where she worked to provide a "home away from home" for military families.

Outside of work, Bruns stays busy with her two children and husband—who recently retired after more than 29 years in the Air Force—friends, and two rescued Great Danes. She and her family love exploring the Texas Hill Country in their restored 1967 Mustang!

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Mikel Van Cleve

Mikel Van Cleve

Mikel Van Cleve is a CERTIFIED FINANCIAL PLANNER™ professional and Advice Director for USAA. A native of Conway, Arkansas, Van Cleve graduated summa cum laude with a bachelor’s degree in finance from Liberty University. He also holds a master’s of business administration from Texas A&M–Corpus Christi.

With more than 14 years of experience in the financial services industry, Van Cleve’s daily focus is on helping families work toward and reach their financial goals. His advice has appeared in national publications from The Wall Street Journal and The Associated Press to and Business Insider. He writes personal finance blogs for the Ask USAA member community and participates in the USAA Money Drill podcasts.

Prior to entering the financial services industry, Van Cleve served in the U.S. Coast Guard. Outside of work, he enjoys spending time with his wife and children and rooting for the Arkansas Razorbacks. Go Hogs!

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Richard Lunsford

Rich Lunsford

Rich Lunsford is an Advice Generation Director within the Enterprise Advice Group and a CERTIFIED FINANCIAL PLANNER™ practitioner. With experience in all aspects of financial planning, Lunsford currently develops USAA's advice points of view for Property and Casualty Insurance.

Previously, Lunsford served as Director of Financial Planning & Wealth, providing complex planning needs for USAA's Wealth Management members and supporting efforts to increase advisor effectiveness. He holds the designations of Chartered Financial Consultant, Chartered Life Underwriter, and Registered Corporate Coach.

With more than 20 years of experience in the financial services and insurance industry, Lunsford has a wealth of knowledge advising clients on asset allocation, retirement planning, portfolio construction and risk management. Prior to joining USAA, he worked with two Fortune 500 companies providing comprehensive financial planning services. He also served as a claims adjuster, attorney negotiator and insurance consultant.

Lunsford earned his bachelor’s degree from Furman University with a double major in business administration/finance and music. His hobbies including music, coaching youth sports and mountain biking. Mostly he can be found spending time with his wife, Emily, and two children.

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Melani Scamardo

Melani Scamardo

Melani Scamardo is a CERTIFIED FINANCIAL PLANNER™ practitioner with 15 years of experience in the financial service industry. Scamardo earned her bachelor’s degree in chemistry from the University of Texas, Austin, and her master’s in business administration from the University of Texas, San Antonio.

Through her work at USAA, Scamardo focuses on the standardization, delivery and implementation of financial advice that guides members through buying, owning and selling a vehicle. Prior to joining USAA in 2004, she maintained a personal financial planning practice.

Outside of work, Scamardo enjoys spending time with her husband and three kids.

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Sean Scaturro

Sean Scaturro

With 15 years of financial services experience, Sean Scaturro serves as USAA’s Director of Life and Health Insurance advice. Since joining USAA in 2006, Scaturro also has served members as a Wealth Manager and a Practice Management Consultant.

Scaturro is a CERTIFIED FINAINCIAL PLANNER™ practitioner. He earned his bachelor’s degree in political science and English while attending Arizona State University and will earn a master’s degree in business administration from the University of Arizona in 2018.

Prior to joining USAA, Scaturro worked in commercial insurance with a focus on worker’s compensation, group health insurance and other financial services.

Scaturro is passionate about financial literacy and helping others reach their financial and life planning goals. He spends time away from work with his wife and three children at various sports activities or volunteering at church. He enjoys golf, photography and all things Star Wars.

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Robert Steen

Robert Steen

Robert Steen is the Enterprise Advice Director for Retirement & Complex Financial Planning. In this role, he serves as the advice expert on retirement planning and management, as well as trust and estate planning. Steen also works to develop USAA’s advice points of view regarding related subjects, such as maximizing retirement savings, establishing a retirement income plan, managing financial needs during retirement, estate/trust/inheritance tax planning, charitable gifting and distribution of assets.

Previously at USAA, Steen served as a Senior Wealth Manager, where he spent more than a decade serving the needs of high net worth members, families and business owners in the areas of investments, retirement planning, tax planning, risk management, life income planning and estate/legacy planning. 

Prior to joining USAA, Steen served as a Financial Consultant with AXA Advisors, and also held leadership roles in international trade and development. 

Steen is currently pursuing a Ph.D. in financial planning and retirement at the American College. He earned his undergraduate degree from the University of Texas at Austin, and an MBA in finance from the University of Texas at San Antonio. Robert is a CERTIFIED FINANCIAL PLANNER™ practitioner. In addition, he holds the Retirement Income Certified Professional® and Chartered Advisor for Senior Living® designations.

Steen and his family have lived in Mexico, and he has traveled throughout Latin America as well as other parts of the world. He and his wife enjoy cooking, music, spending time with family and a variety of outdoor activities.

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Joseph Montanaro

Joseph "J.J." Montanaro

Joseph "J.J." Montanaro is a CERTIFIED FINANCIAL PLANNER™ practitioner.

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