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USAA to Help Members in Event of Government Shutdown

‎05-12-2017 04:51 PM

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Congress is currently working on a plan to provide funding for the federal government past April 28 and avoid a government shutdown. While we are hopeful that federal policymakers will soon reach an agreement, USAA stands ready to assist our members should a government shutdown occur.

We are prepared to offer a no-interest payroll advance loan to our military members in the event of a protracted shutdown that disrupts military pay in May.

In addition, USAA offers a number of other solutions, such as special payment arrangements, to help members who find themselves in financial distress due to a disruption in federal payments.

If a funding agreement is not reached and a disruption in military pay seems likely, USAA will email eligible members with information about how to sign up.

For more details, keep reading or call 1-800-531-USAA (8722):

Can other account holders apply for this loan too? 

Any account holder or someone who has power of attorney on the account can accept the loan offer.

What if some members don’t get paid for a long period of time? 

USAA is committed to helping our members plan for their financial security and has a long history of helping members through difficult financial times. The no-interest, 0% APR payroll advance loan can offer much-needed assistance to our military members, but is designed to provide temporary assistance.

Why isn’t USAA making this loan available to members who are not in the military?

USAA stands ready to help members whose pay is disrupted by a government shutdown. While members might be impacted in a number of ways, the payroll advance loan is designed to help military members who are facing a payment that may be delayed but is required to be repaid by the government.* For those who are impacted in other ways, we’d encourage them to contact us so we can identify solutions that help meet their particular need.

I’ve been deemed an essential employee, so I’m missing a paycheck that is required to be repaid. But I’m not in the military. Why won’t you offer me a loan?

Given the difficulty of determining each individual’s situation, we’re limiting the payroll advance loan to eligible military members with existing direct deposit at USAA Bank.

We will also offer other solutions, including special payment arrangements to help USAA members who receive government payments and find themselves in financial distress due to a shutdown.

 Can USAA members get a deferment on loans or P&C policy payments if they are adversely affected by this situation?

For those who are adversely impacted by a government shutdown, we’d encourage them to contact us so we can identify solutions that meet their particular need. Members should call 800-531-USAA (8722).

 Will the loan be paid automatically?

While we hope a funding deal will be reached well before any loan is needed, should that change, we will email eligible members with an offer to sign up for the loan and provide them with additional information.

Will this cover Veterans Affairs (VA) benefit payments?

VA benefits are not expected to be disrupted if there’s a government shutdown after the April 28 deadline.

What if I am stationed overseas?

Due to international regulations, we unfortunately only offer this product in a few overseas locations.

More Resources

USAA provides advice and tools for overcoming financial setbacks.

Read 5 Tips for Surviving Life’s Financial Curveballs.


*Must have current direct deposit of government payments with USAA Bank and at least two consecutive direct deposits in the past 60 days. Loan amount is based upon two weeks of your normal direct deposit, and loan maximum is $6,000. Must be in good standing with USAA. The loan amount deposited into your USAA account will be automatically debited at the next scheduled direct deposit. Loans provided by USAA Federal Savings Bank, Member FDIC. Loan will not be funded if your payment is not interrupted or may be funded for a lesser amount in the event only a portion of your qualifying direct deposits are interrupted.


Use of the term “member” or “membership” refers to membership in USAA Membership Services and does not convey any legal or ownership rights in USAA. Restrictions apply and are subject to change.


241669 - 0417

by bmljenn
‎05-15-2017 04:32 PM
If my only source of income is now SSI, which is directly deposited into USAA, would I be encouraged to speak directly to a customer representative about a possible government shutdown as well?

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