USAA to Expand Offices, Staff for Growing Membership


 USAA officials announced in August plans to expand several of its existing office locations to accommodate growth in both members and the employees who serve them.


“For 95 years, we have focused on serving the financial needs of the military community,” says USAA CEO Stuart Parker. “Our investments today better prepare us to care for our members for years to come.”


Five locations across the country are included in these plans:



At USAA’s Home Office in San Antonio, 1,500 insurance and information technology staff will soon relocate to newly constructed space nearby at the Vista Corporate Center and in WestRidge. USAA currently employs nearly 19,000 in the area.


In Plano, the project will create a new 150,000-sq.-ft. office building adjacent to USAA’s existing building in the Legacy Corporate Center. It will provide room for 850 workers when complete in early 2019.



Construction has begun on a second office building at the Crosstown Center campus in Tampa. When complete in early 2019, the new facility will provide 240,000 sq. ft. of office space, accommodating an additional 1,000 employees.



In Colorado Springs, the existing office space overlooking the U.S. Air Force Academy has been recently renovated, making it possible to add 100 more employees to its current staff of 1,800.



The Phoenix office was recently expanded to allow for future growth. Currently, 3,800 people work at this campus.


Members’ changing needs are the driving force behind the continued growth at these offices, according to Michael Merwarth, executive vice president of Enterprise, Strategy and Marketing at USAA.


A larger workforce of skilled professionals is required to fulfill the organization’s growing membership of more than 12 million military personnel and their family members, and to ensure excellent service.


“USAA is planning to add a few thousand employees over the next few years,” Merwarth said. “Accommodating that growth will help attract top talent while continuing to care for employees in our existing locations.”


Consistently ranked high as a preferred place to work, USAA has earned the Gallup Great Workplace Award and listed on FORTUNE “100 Best Companies to Work For®.” USAA was recently recognized as a “Best-in-Class”* brand in the 2017 Forrester U.S. Customer Experience Index.


USAA employs 32,000 people worldwide in San Antonio, Addison, Plano and Austin, Texas; Phoenix, Ariz.; Colorado Springs, Colo.; Tampa, Fla.; Chesapeake, Va.; London, England, and Frankfurt, Germany.


Learn more about available opportunities at USAA Careers.




*USAA received a Best In Class ranking (a top-15 brand) among all 314 brands covered in Forrester’s proprietary 2017 CX Index™ survey. The ranking was based on responses from over 118,000 US adult customers in 2017. The proprietary survey results are based on consumers’ opinions of their experiences with the brands in the survey.


The Customer Experience Index, August 2017, Forrester Research, Inc. 


From FORTUNE, December 15, 2016 ©2016 Time Inc. Used under license. FORTUNE is a registered trademark of Time Inc. and is used under license.  FORTUNE and Time Inc. are not affiliated with, and do not endorse products or services of, USAA. 


FORTUNE and Time Inc. are not affiliated with, and do not endorse products or services of, USAA.


USAA is an EEO/AA/Disabled/Veterans employer.



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