SAN ANTONIO – For the second year in a row, USAA Federal Savings Bank (USAA Bank) has been ranked the most reputable U.S. bank in American Banker Magazine’s 2019 Bank Reputation Study.
The study was conducted by the Reputation Institute which calculated the individual ratings from over 12,600 customers and non-customers during a two-month period (March – April 2019) in seven key rational dimensions of reputation. Those areas include products and services, innovation, workplace, governance, citizenship, leadership and performance.
USAA Bank had the highest scores for both customers and non-customers among 40 banks considered in the study.
“At USAA Bank, we are focused on earning, building and protecting the trust our members have in us,” said Chad Borton, USAA Bank President. “To be ranked so highly by those familiar with USAA Bank and our important mission is an honor and serving our members every day is truly a privilege.”
USAA Bank ranks as the 29th largest U.S. bank based on deposits at $71.8 billion.
To read more about the “2019 US Banking RepTrak® Study,” visit https://www.americanbanker.com/news/bank-reputation-survey or
The USAA family of companies provides insurance, banking, investments, retirement products and advice to 13 million current and former members of the U.S. military and their families. Known for its legendary commitment to its members, USAA is consistently recognized for outstanding service, employee well-being and financial strength. USAA membership is open to all who are serving our nation in the U.S. military or have received a discharge type of Honorable – and their eligible family members. Founded in 1922, USAA is headquartered in San Antonio. For more information about USAA, follow us on Facebook or Twitter (@USAA), or visit usaa.com.
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