Community Manager
Community Manager
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Borton headshot.jpgChad Borton will join USAA on May 15 as our new bank president. He will report to USAA EVP and Chief Operating Officer, Carl Liebert, and will be a member of USAA’s executive council.

 

“Chad has the right vision and expertise to lead USAA through one of the most exciting periods in banking,” said Stuart Parker, CEO of USAA. “He brings invaluable insights into changing consumer demands and emerging trends, having directed consumer banking in some of the nation’s largest financial institutions. As a former Army officer, he understands the everyday financial needs and struggles of the military community, especially among those actively serving.”

 

Prior to joining USAA, Chad served as EVP and head of consumer banking for Fifth Third Bank. He was responsible for retail and business banking, digital banking, auto lending, mortgage and consumer credit, collections, and business controls.

 

Before joining Fifth Third, he served in several senior leadership positions for JP Morgan Chase, including head of branch administration, consumer bank CFO, and head of retail distribution network. Prior to joining JP Morgan Chase, he held roles at McKinsey & Co. and Wachovia.

 

He graduated from Indiana University with a bachelor of science in economics and public policy. He received an MBA from Harvard Business School.

 

“As a member for nearly 25 years, I’m honored to join USAA and help build on its legacy of exceptional customer service for the military community,” said Borton. “USAA’s focus on innovation and its impeccable reputation position it for an exciting future.”

 

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