San Antonio, Texas – USAA has been recognized by Forbes and Statista as the top-rated bank in the U.S. on Forbes’ World’s Best Banks list, based largely on customer satisfaction.
“We’re proud to be named one of the world’s best banks,” said Chad Borton, president, USAA Federal Savings Bank. “We continuously strive to offer the military community and their families highly competitive products and services that help them achieve their financial goals.”
Forbes partnered with market research firm Statista to measure the best banks in nearly two dozen countries. Statista surveyed more than 40,000 customers around the globe for opinions on their current and former banking relationships. The banks were rated on overall recommendation and satisfaction, as well as five subdimensions (trust, terms and conditions, customer services, digital services and financial advice). Between five and 60 banks were identified as top banks in each country, based on the total evaluations collected, the number of banks in the specific country and the scores achieved.
USAA scored highly on trust, financial advice and terms and conditions.
The USAA family of companies provides insurance, banking, investments, retirement products and advice to over 12 million current and former members of the U.S. military and their families. Known for its legendary commitment to its members, USAA is consistently recognized for outstanding service, employee well-being and financial strength. USAA membership is open to all who are serving our nation in the U.S. military or have received a discharge type of Honorable – and their eligible family members. Founded in 1922, USAA is headquartered in San Antonio. For more information about USAA, follow us on Facebook or Twitter (@USAA), or visit usaa.com.
Statista is an online statistics, market research and business intelligence portal. It provides access to data from market and opinion research institutions, as well as from business organizations and government institutions in English, French, German and Spanish. As one of the world’s most successful statistics databases, the platform consists over 1,500,000 statistics on over 80,000 topics from more than 18,000 sources. Apart from statistics, Statista also provides data on market forecasts, white paper studies, dossiers, industry reports, digital market outlooks and consumer market outlooks.