12-19-2013 03:20 PM
USAA is aware of the Target credit and debit card security incident and is taking appropriate measures to help protect our members. Security of our members’ information is always a top priority, and we have an extensive information security program that includes dedicated teams to detect and investigate suspicious activity. At this time, members do not need to call USAA to learn whether they are impacted. If fraudulent activity is detected on your account, a USAA member service representative will contact you.
While USAA uses sophisticated fraud detection processes, we are most effective in fighting fraud when we work together with you. USAA security professionals recommend that you monitor your account activity on a regular basis. USAA actively monitors the activity on members’ accounts to help protect them from fraud. We offer our members multiple layers of security protection against fraud, including our Zero Liability policy.
How can I find out whether my card was affected?
USAA is investigating this recent breach at Target stores to determine whether USAA Bank credit or debit cards were affected. USAA Bank actively monitors account activity through sophisticated software and processes to help protect you from fraud. However, we strongly encourage you to monitor your account(s) on mobile or usaa.com and review your monthly statements carefully. Notify USAA immediately if you see any unauthorized activity by calling 800-531-USAA (8722).
Should I reset my PIN?
Target has indicated that the hackers did obtain PIN information but that the information is encrypted and has not been compromised. However, it is a good security habit to periodically reset your card PIN. You are able to update your PIN on usaa.com, the USAA mobile apps, mobile.usaa.com, the USAA voice response system, or by speaking to a member service representative.
Should I cancel my card?
There is no need to cancel your card. USAA Bank has software and processes that monitor your accounts for suspicious activity, and if we determine your account is at risk, we will notify you and reissue your card. USAA has a Zero Liability Policy that helps protect you, so that in the event any unauthorized purchases occur on your credit or debit card account, you will be fully reimbursed in accordance with the policy.
Is USAA going to reissue my card?
USAA Bank has a highly sophisticated fraud detection team that is constantly monitoring account activity, and if we determine your account is at risk, we will notify you and reissue your card(s).
Is my identity at risk?
Based on the information we have regarding this incident, it is unlikely that identity theft would occur because personal information required to steal your identity, such as your Social Security number, date of birth or address, was not part of the Target data compromise. However, it's always a good idea to check your credit report regularly to ensure information is correct.
Banking products provided by USAA Federal Savings Bank, an equal housing lender. Credit cards provided by USAA Savings Bank. Both Banks Member FDIC.
I received a suspicious email mentioning the Target compromise. What should I do?
There are media reports that cybercriminals are taking advantage of this event to harvest personal and financial information. They typically send legitimate-looking emails that attempt to trick you into clicking on links or opening attachments. Remember that USAA and other financial institutions will not ask for your personal or financial information in an email. Also, all official USAA emails will contain a “Security Zone” watermark in the upper right corner of our emails. Please report suspicious emails to firstname.lastname@example.org.
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