A Message From the Chairman
Dear Fellow Members,
I’ve been a USAA member since graduating from the U.S. Naval Academy in 1970, and through 35 years of serving our country across oceans and continents around the globe.
More recently, I’ve had the honor of serving on USAA’s Board of Directors, and as Chairman since last year. I believe in this association and draw inspiration from USAA’s 35,000 dedicated employees, who, in this crisis, are finding new ways to serve our members.
Through the years, I thought I’d experienced about everything any American can. But this year’s unexpected events certainly have tested us all. Dealing with financial, emotional and even physical challenges has become a new way of life. In some industries, the world has turned upside down. Every one of us is adjusting as we address the COVID-19 crisis.
Despite the upheaval and change around us, USAA is financially strong and prepared to take care of military families today and for generations to come. Please review our 2019 financials for more details about your steadfast, dynamic and clearly enduring association.
On behalf of the Board of Directors, I assure you we are drawing on our financial strength and deep experience to do everything possible to care for members, employees and our communities. Thank you for being a loyal USAA member and for allowing us to serve you.
Thomas B. Fargo
Admiral, USN (Ret.)