01-10-2014 02:43 PM
USAA is aware of several announcements by Target about data breaches and is taking appropriate measures to help protect our members. Security of our members’ information is always a top priority, and we have an extensive information security program that includes dedicated teams to detect and investigate suspicious activity.
While USAA uses sophisticated fraud detection processes, we are most effective in fighting fraud when we work together with you. USAA security professionals recommend that you monitor your account activity on a regular basis. USAA actively monitors the activity on members’ accounts to help protect them from fraud. We offer our members multiple layers of security protection against fraud, including our Zero Liability Policy.
Where can I learn more about the Target breach and Target’s response?
Please see the following resources:
How can I find out whether my card was affected?
At this time, members do not need to call USAA to learn whether they are impacted. If fraudulent activity is detected on your account, a USAA member service representative will contact you. If your card data was compromised, we will reissue your card to prevent fraudulent activity.
Should I reset my PIN?
Target has indicated that hackers obtained PIN information, but that the information is encrypted and has not been compromised. However, it is a good security habit to periodically reset your card PIN. You are able to update your PIN on usaa.com, the USAA mobile apps, mobile.usaa.com, the USAA voice response system, or by speaking to a member service representative.
Should I cancel my card?
There is no need to cancel your card. USAA Bank has software and processes that monitor your accounts for suspicious activity, and if we determine your account is at risk, we will notify you and reissue your card. USAA has a Zero Liability Policy that helps protect you, so that in the event any unauthorized purchases occur on your credit or debit card account, you will be fully reimbursed in accordance with the policy.
Is USAA going to reissue my card?
USAA Bank is currently reissuing the debit and credit cards that were impacted by the Target card data breach. If your card was included, you will receive an online notification, an e-mail and a paper mailing with the new card and instructions on how to activate the card and change any automatic payments.
Is my identity at risk?
According to Target, the information that was stolen did not include the type of personal information typically required to steal your identity, such as your Social Security number and date of birth. However, it's always a good idea to check your credit report regularly. See USAA’s Security Center for more information.
Banking products are provided by USAA Federal Savings Bank, an equal housing lender. Credit cards are provided by USAA Savings Bank. Both Banks Member FDIC.
What should I do if I see suspicious charges on my account?
We strongly encourage you to monitor your account(s) on mobile or usaa.com and review your monthly statements carefully. Notify USAA immediately if you see any unauthorized activity.
I received a suspicious email mentioning the Target compromise. What should I do?
There are media reports that cybercriminals are taking advantage of this event to harvest personal and financial information. They typically send legitimate-looking emails that attempt to trick you into clicking on links or opening attachments. Remember that USAA and other financial institutions will not ask for your personal or financial information in an email. Also, all official USAA emails will contain a Security Zone watermark in the upper-right corner. Please report suspicious emails to email@example.com.
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