Multiple industries are seeing a rise in a new tactic of cybercriminal activity that affects all consumers, including USAA members. In USAA’s case, a fraudster will attempt to gain access to an account using deceptive methods.
A common example is a fraudster spoofing the 800 number and calling members, which means the phone number that shows up for the member appears to be from USAA. The fraudster then impersonates an employee, often a fraud prevention specialist. They gain the member’s interest and trust by pretending there are fraudulent charges on the account.
During the conversation, they ask for the member’s login information, such as their PIN, password or one-time code to confirm the customer’s identity to review the charges. The fraudster then uses the member’s information to access their real account during the conversation.
“USAA will never call you and ask for your logon information, which is your PIN, one-time code, password or social security number,” said Mike Slaugh, executive director of Enterprise Financial Crime Prevention.
If you receive an unexpected call from someone asking for your logon information, hang up and contact USAA directly at 1-800-531-USAA.
Additionally, USAA recommends all members use multifactor authentication for an extra layer of security to protect you against fraudsters and cybercrime.