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How to report card cracking

‎05-23-2014 05:37 PM

Report It


If you see these types of posts in social media platforms, please help us protect the organization from fraud by reporting them on the platform:


To report as inappropriate, select “this photo is spam or a scam”.


Click “more,” then report tweet.


On the upper-right corner of the post, select drop down and mark it as spam.

Is someone approaching you through Facebook or Twitter, offering a “legitimate” way to make $5,000, $10,000 or more in exchange for personal information, such as your debit card number and PIN, and a few hundred dollars? Don’t fall for it. It’s fraud.


Card cracking, also known as card popping, is a variation of the old fake-check fraud. But in this new version, individuals and gangs use social media platforms like Facebook, Twitter and Instagram® to solicit USAA members’ participation, then use mobile banking applications to commit fraud.  


Below are actual examples of messages used to attract USAA members to their scams.


Beware: It’s fraud

Besides losing money and risking identity theft, if you willingly participate in card cracking, you may face criminal charges. Regardless of who deposits a bad check, the account holder is ultimately responsible for any money withdrawn.


USAA Bank will never ask for any personal or account information, including debit card numbers or PINs, in any social media platform. If you are suspicious about any social media post claiming to be from USAA Bank, please notify us immediately at


Visit USAA’s Security Center for more information on how you can help protect yourself online and read more about card cracking.


Scammers Graphic




Use of the term “member” or “membership” does not convey any eligibility rights for auto and property insurance products, or legal or ownership rights in USAA. Ownership rights are limited to eligible policyholders of United Services Automobile Association.


Credit cards provided by USAA Savings Bank, other bank products by USAA Federal Savings Bank, both Member FDIC. 


The trademarks, logos and names of other companies, products and services are the property of their respective owners.



by Splash102
‎01-11-2016 01:54 PM

Received a spam message that says that it is USAA but has a web address of:  The message follows USAA's formatting, layout and coloring precisely.  Just have to check the sender block very carefully because it displays USAA but the expanded address shows ""

by Member131
‎01-19-2016 10:40 AM

I just received an email from saying the following. I could tell it was spam, but other than leaving this comment, I am not sure how to report it to USAA. I hope this helps in someway so others can know also. It was delivered to my SPAM automatically, which raised my suspicions, but still email companies make mistakes too.


THis where the USAA logo was located
You have an incoming payment.
We are unable to process this payment to your account
as your details has not been updated
Click here to fix this transaction and view your
current balance
Thank you for your banking with us. Sincerely, USAA Bank
by RollingAlong
‎08-03-2016 11:04 PM
Received an email today titled "USAA Account Resolution Required" with official logo and website link to click:
However the "To" was to "Recipients" and when I clicked on Recipients it showed
by Sandy Eggo Gal
‎08-24-2016 09:50 PM

spam/phishing received FYI This is what I got:

from USAA Bank []

message uses USAA logo, colors, format.

Validate your Account
View Accounts | Privacy Promise | Contact Us


You’re receiving this email because we are validating all  USAA online accounts, which applies to one or more services you use.

To validate your USAA Online account, click beneath to sign in with your credentials and complete validation process.

Validate Account
{Link expires within 48hours}

Thank you,

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