News Center

How to Report Card Cracking or Popping

‎05-23-2014 05:37 PM

Is someone approaching you through Craigslist™, Facebook™, Instagram™ or Twitter™, offering a “legitimate” way to make $5,000, $10,000 or more in exchange for personal information, such as your debit card number and PIN, and few hundred dollars? Don’t fall for it — it’s fraud.


Card cracking, also known as card popping, is a variation of the old fake check fraud. But in this new version, individuals and gangs use social media platforms such as Craigslist and Instagram to solicit USAA members’ participation, then use mobile banking applications to commit fraud.


The accompanying graphic shows actual examples of messages used to attract USAA members to the scams.


PTR2 Infographic for card cracking.jpg


Beware: It’s Fraud


Besides losing money and risking identity theft, if you willingly participate in card cracking you may face criminal charges. Regardless of who deposits a bad check, the account holder is ultimately responsible for any money withdrawn.


USAA Bank will never ask for any personal or account information, including credit card numbers or PINs, in any social media platform.


USAA Bank will never ask a member to mail back or provide a physical debit card.


If you are suspicious about any social media post claiming to be from USAA Bank, please notify us immediately at


Report It


If you see these types of posts in social media platforms, please help us protect the organization from fraud by reporting them on the platform: Craigslist, Facebook, Instagram or Twitter.


Visit USAA Security Center for more information on how you can help protect yourself online.





USAA means United Services Automobile Association and its affiliates.


Use of the term “member” or “membership” does not convey any eligibility rights for auto and property insurance products, or legal or ownership rights in USAA. Ownership rights are limited to eligible policyholders of United Services Automobile Association.


The trademarks, logos and names of other companies, products and services are the property of their respective owners.




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Card cracking carousel.jpg

by Splash102
‎01-11-2016 01:54 PM

Received a spam message that says that it is USAA but has a web address of:  The message follows USAA's formatting, layout and coloring precisely.  Just have to check the sender block very carefully because it displays USAA but the expanded address shows ""

by Member131
‎01-19-2016 10:40 AM

I just received an email from saying the following. I could tell it was spam, but other than leaving this comment, I am not sure how to report it to USAA. I hope this helps in someway so others can know also. It was delivered to my SPAM automatically, which raised my suspicions, but still email companies make mistakes too.


THis where the USAA logo was located
You have an incoming payment.
We are unable to process this payment to your account
as your details has not been updated
Click here to fix this transaction and view your
current balance
Thank you for your banking with us. Sincerely, USAA Bank
by RollingAlong
‎08-03-2016 11:04 PM
Received an email today titled "USAA Account Resolution Required" with official logo and website link to click:
However the "To" was to "Recipients" and when I clicked on Recipients it showed
by Sandy Eggo Gal
‎08-24-2016 09:50 PM

spam/phishing received FYI This is what I got:

from USAA Bank []

message uses USAA logo, colors, format.

Validate your Account
View Accounts | Privacy Promise | Contact Us


You’re receiving this email because we are validating all  USAA online accounts, which applies to one or more services you use.

To validate your USAA Online account, click beneath to sign in with your credentials and complete validation process.

Validate Account
{Link expires within 48hours}

Thank you,
by QueenCalls
‎10-28-2016 05:23 AM

Ok i am sorry but i personally had my online and mobile and my bank acount all froze due to idenity issues cause REPS sat there and gave info out and i have proof of it and no one is handeling it and now im not able to call in cause my id's on  all the apps dontt match what the heck  usaa im not happy at all and the reps are rude too

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