5 Things You Can Do to Fight Against Identity Theft

Community Manager
Community Manager

USAA-LOGO-FOR-NEWSCENTER.pngData breaches have become an unfortunate reality and a main contributor to the rise of identity theft. USAA is committed to protect your security and our team monitors accounts and fights fraud 24/7.


We are in this together.


In 2016, approximately 15.4 million people in the U.S. were victims of identity theft according to the Insurance Information Institute. That’s an increase of more than two million people from the previous year. More recently, the media has highlighted even more significant breaches affecting millions of consumers.


Do you know what you can do to better protect yourself? What about steps you can take to navigate your way back to financial security if you do become a victim?


1. Sign up for added security and move away from passwords and security questions.


Enroll in Multifactor authentication (MFA). This security uses two or more verifiers to confirm your identity, such as a fingerprint, voice, facial recognition, one-time code via phone or email. Bottom line, it’s an extra layer of security that will reduce the risk of you becoming a victim.


Remember to use MFA on your non-USAA accounts if it’s available. Specifically, use MFA with your phone carrier and email service, which both can be used to recover lost credentials.


Learn more at usaa.com/MFA and enroll!


2. Respond to alerts from USAA.


USAA proactively monitors for suspicious activity and alerts you for a variety of reasons. This includes money movement, such as an attempt to access funds from your account, or profile information, including a suspicious logon or a call to our service representative. Learn more here.


3. Monitor your accounts frequently and be skeptical of suspicious emails and phone calls.


USAA has a team monitoring fraud 24/7, but we still need your help. Contact us if anything suspicious shows up in your account details.


After data breaches, we expect phishing to be on the rise. Remember: fraudsters send emails and make phone calls to trick you into giving out your personal information or to click on a fraudulent link. Take an extra minute to check for red flags.


Be wary of unfamiliar mail, IRS notices, bills from unknown lenders and emails that appear to be from USAA that don’t have your proper information in the Security Zone or that drive a false sense of urgency. Forward suspicious USAA emails to abuse@usaa.com.


4. Use a credit monitoring service.


USAA recommends that members use a credit monitoring service and there are several options to fit your needs. As one option, USAA offers CreditCheck® monitoring and ID Protection from Experian at no cost. It includes daily credit monitoring, monthly credit score alerts, an annual credit report and fraud resolution support in the event of identity theft.  Learn more here.


5. Consider adding a fraud alert.


Fraud alerts are active for 90 days and can be renewed to extend the time. This alert notifies potential credit grantors to verify your identification before extending credit in your name. Fraud alerts can be added as a part of the free CreditCheck® monitoring service USAA offers members through Experian® by logging on to your CreditCheck account on usaa.com or by contacting Experian at 877-735-7785. You only need to request an alert at one bureau and they will notify the remaining bureaus.


Servicemembers can add an active duty alert for one year to their credit profile, which will help with additional protection when deployed.


A credit freeze or lock is an extra layer that prevents new creditors from being able to access your credit information altogether, until you lift the freeze or lock. Learn more about fraud alerts, credit freezes and credit file locks at experian.com/help/.


If you do become an ID theft victim, act quickly to minimize the damage and secure your identity from ongoing attacks. USAA recommends enrolling in our free CreditCheck® monitoring service for additional protection.


USAA is proud to be announced ‘Best in Class’ by Javelin for taking the overall top place in their 2017 Account Safety in Banking Scorecard. This means USAA ranked first among 28 of the largest depository financial institutions in the U.S. within three categories: prevention, detection and resolution of fraud.


Two key factors to this recognition were our biometric options for authentication and a robust selection of account and security alerts for our members. We understand the importance of security and are committed to protecting our members.


For steps to recover your identity, check out the USAA Story or visit the FTC ID theft website for additional tips.




Service provided by ConsumerInfo.com. While on the CreditCheck Monitoring site, the privacy policy of ConsumerInfo.com will apply and is different from USAA’s Privacy Promise. USAA does not provide, and is not responsible for, the products and content available on the ConsumerInfo.com website. USAA Bank receives marketing fees in connection with the ConsumerInfo.com credit monitoring and identity protection program.


Safety guidelines are not intended to be all inclusive, but are provided for your consideration. Please use your own judgment to determine what safety features/procedures should be used in each unique situation


The trademarks, logos and names of other companies, products and services are the property of their respective owners.


Use of the term “member” or “membership” refers to membership in USAA Membership Services and does not convey any legal or ownership rights in USAA. Restrictions apply and are subject to change.


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