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Discuss topics related to USAA products and services. Our Community Managers will collaborate with subject experts to provide a response. Off topic discussions or comments will be moved to the appropriate thread. Please be aware of the Member Community guidelines prior to posting, as all comments will be subject to review.

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My teenage daughter

Sep 20, 2017

I recently put my daughter on a joint account, but how does it works? The bank called her, but I thought she was going to have her...

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USAA Social Service
Hello Isa3, After reviewing your accounts I would like to discuss your question via phone, what is the best time I can ...

USAA is looking out for themselves when they messed up

Sep 20, 2017

I have been with USAA for about 5 years and every time I had an issue they fixed it. Until recently they screwed up more than ever...

Ev23's avatar
Ev23
How are they going to follow up with me?
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Ev23
They have escalated it to a manager and he even denied it. I'm lost on what to do. I did what each representative told ...

Zelle bad!!!!

Sep 20, 2017

I used to send my wife money from the usaa app with only about 1 hour delay in recieving the money, any day of the week! Now zelle...

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USAA Social Service
Hart, I regret your disappointment with the Zelle service. Please note that if your wife had not registered for Zelle a...

Mailing check to pay credit card bill

Sep 20, 2017

What address should I mail a check to in order for it to be applied to by credit card? Is there any info that I need to add to the...

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USAA Social Service
Jeff_B1 - The payment mailing address can be found on your credit card statement. You can mail payment to the following...

Re: Submitting Banking Complaint

Sep 20, 2017

I've been member of USAA for over 5 years and my family has been a member for over 10 years.We have watched this banking service g...

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USAA Social Service
ProtectOurVets, I see we've responded to one of your posts this morning and currently reviewing your concerns. While we...

Manipulating the timing and order of transactions to gene...

Sep 20, 2017

Consumer beware and be mindful, USAA is amongst all the other sleazy commercial financial institutions that WILL manipulate transa...

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USAA Social Service
I understand your concern regarding how transactions are processed. I will engage a subject matter to review your situa...

Be careful of USAA changes to your credit file!

Sep 20, 2017

Been with USAA for 30+ yrs and aside from the regular increases in auto/homeowners insurance (no tickets or accidents)--I really t...

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USAA Social Service
USAF - We appreciate you reaching out and sharing your experience with us. We make sure to read each and every post tha...

What the heck is going on with Zelle?

Sep 19, 2017

My Fiance and I have both been unable to send or receive funds through Zelle for over a week. This is highly inconvenient. What th...

Hart's avatar
Hart
Same issues! Used to be 1 hour delay from usaa....zelle is garbage! Shame on usaa!
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USAA Social Service
KennaTN, I'm sorry to learn that you and your fiancé have been unable to send or receive funds through Zelle for over a...

Underage car rental?

Sep 19, 2017

I know in the past USAA members who were underage were able to rent a car with the under age driver fees waived. I was trying to r...

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USAA Social Service
Good Wednesday Dehern461, I reviewing your account, I see that you have an active auto policy with us. I recommend you ...
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USAA Social Service
Thank you for contacting us, Dehern461. I'm happy to help. I have forwarded your concerns for further review. A special...

Member Assistance Application

Sep 19, 2017

I am currently walking through the USAA member Assistance Application and I am laying out my expenses on page 3 of 6 (Financial Da...

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USAA Social Service
NathanOC, For assistance with the Member Assistance Application, please call 1-800-531-7013. Representatives are availa...
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