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Discuss topics related to USAA products and services. Our Community Managers will collaborate with subject experts to provide a response. Off topic discussions or comments will be moved to the appropriate thread. Please be aware of the Member Community guidelines prior to posting, as all comments will be subject to review.

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Credit score going down but rate is up.

Jul 21, 2017

I use my credit card.The low rate card weny from approx. 13% to 23%. My credit score went down 24 points. I spoke to costomer serv...

Totally disgusted

Jul 21, 2017

2007 Dodge Ram total loss is ridiculous. Damage estimate is totally exaggerated and with new car replacement they are supposed to ...

ca3's avatar
ca3
I appreciate your concern and all I want is my truck fixed. It just doesn't make sense to me how usaa would rather spen...
USAA Social Service's avatar
USAA Social Service
I understand how serious this is, and regret the frustration this has caused you, ca3. It's certainly not our intention...

Who to turn to?

Jul 21, 2017

I'm writing because I'm frustrated and I do not know who to contact. I currently have an open claim for a basement flood. I feel l...

Mi Jefe's avatar
Mi Jefe
Complain to your state insurance commission. No excuse for bad service especially if they have to pay out.
USAA Social Service's avatar
USAA Social Service
Grandpa G, I feel terrible in hearing that you feel USAA has let you down. You providing us with feedback is not someth...

Guaranty Renewal Endorsement

Jul 21, 2017

I just received the notice for the guranteed renewal endorsement. What a shame that long time members are being sent this.

USAA Social Service's avatar
USAA Social Service
Your concerns and feedback are important to us, Recruiterman. We value your 45 years of membership and we always have t...
Recruiterman's avatar
Recruiterman
I just noticed the non guarantee provision being terminated as well. After 45 years with USAA you are telling us we are...

Disputed Charge and the team that purportedly handles the...

Jul 21, 2017

I purchased sandals from AAFES on March 25th and was subsequently charged $79. The item was returned because of a size issue and A...

USAA Social Service's avatar
USAA Social Service
Hello Bewildered6, I have reviewed the disputed amount & your checking account statements from the account history star...

Late direct deposit

Jul 21, 2017

Haven't received my funds deposited into my account yet and I'm getting pretty worried as it's normally always a day early but not...

USAA Social Service's avatar
USAA Social Service
Kjagla - No reported issues for direct deposits today. I would encourage you to research the expected deposit with your...

Confused

Jul 21, 2017

Has anyone else received this email?Thank you for trusting us with your auto insurance needs. We're writing to let you know that t...

USAF_Ret's avatar
USAF_Ret
Thanks Shane, Received and reviewed your email. What doesn't make sense is why did USAA not include that information on...
USAA Social Service's avatar
USAA Social Service
Good morning USAF_Ret - Your feedback is truly appreciated and does not go unnoticed. I've shared your thoughts with ou...

Transfer funds

Jul 20, 2017

Unable to transfer or deposit funds into our account.Please fix problem.Thank you.

USAA Social Service's avatar
USAA Social Service
Hello and thank you for your additional message in regards to not being able to transfer or deposit funds. I was able t...

USAA Mobile App Broken With Zelle

Jul 20, 2017

As others have reported, the USAA Mobile app has broken the "Send Money With Zelle" functionality with one of its latest updates. ...

USAA Social Service's avatar
USAA Social Service
Dear Customer14, I am very sorry to hear of the trouble you have experienced with Zelle. Unfortunately, it will be nece...

Zelle, an observation

Jul 20, 2017

After having to register with zelle twice, and wait for an hour to receive a money transfer that used to be instantaneous, I went ...

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