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Discuss topics related to USAA products and services. Our Community Managers will collaborate with subject experts to provide a response. Off topic discussions or comments will be moved to the appropriate thread. Please be aware of the Member Community guidelines prior to posting, as all comments will be subject to review.

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USAA is MIA with Major Hail Story Damage - Article Submit...

Mar 29, 2017

I have been in the military for 16 years and a longtime member of what is suppose to be the premiere insurance company for militar...

day b4 payday advance denied

Mar 29, 2017

I saw where they had given an Esteban a cash advance:, "I understand your concern about interest charges, and I'm happy to provide...

Overdraft Fees

Mar 29, 2017

We recently purchased a $30,000 vehicle from USAA. We also have a UTMA account for our daughter through USAA. I have been a member...

CLAIM FROM Jan

Mar 29, 2017

I am still waiting on payment for a claim from Jan. It has been settled 3 times and reopened |3 too. Im furious and they have put ...

USAA Social Service's avatar
USAA Social Service
FGMC, sorry to hear this has been your experience with the claim. I asked a claims specialist to follow up with you as ...

How to add my fiancé to my CC account??

Mar 29, 2017

I don't have the "add account holder" option and when used the link for request another CC for her it says: "You do not have any e...

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USAA Social Service
Rose, thank you for reaching out! We reviewed this and have sent you a message on usaa.com. Please login to review this...

Horrendous and Disgraceful Customer Service

Mar 29, 2017

USAA, what has happened to you? You have hired people that have no idea what customer service is, especially to those who have ser...

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Horrendous Service
Tricia, I appreciate your reply, and really hope that a San Antonio USAA banker will call me today. I can send a printo...
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USAA Social Service
Horrendous Service - I'm sorry to hear of your recent experience. This is definitely not the experience we want you to ...

Critical Issue without Resolutio

Mar 28, 2017

I have spent several hours over the past 10 days on support calls regarding a USAA error that has resulting in significant damage....

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USAA Social Service
msfitz, I understand that you are experiencing an issue which has not been resolved to your satisfaction, and I'm sorry...

Traveling over seas, currency exchange

Mar 28, 2017

Hi I wanted to know what to expect currency wise, when I use my USAA Signture Visa overseas in Paris and London. How will the char...

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USAA Social Service
qukqustn, I understand that you will be traveling to Paris and London soon. When you process a transaction in foreign c...

USAA Harming Families in Texas

Mar 28, 2017

They have the highest rates in Texas - and we paid them expecting outstanding service. I, and many other USAA Members I met today ...

Horrible USAA Response

Mar 28, 2017

Hail storms damaged thousands of cars Sunday night in North Texas. Both of my cars were damaged. I took my first car to see a USAA...

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USAA Social Service
Navy_Commander, It is never our intent for you to feel like this regarding your claim. We would like to review your con...
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