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Discuss topics related to USAA products and services. Our Community Managers will collaborate with subject experts to provide a response. Off topic discussions or comments will be moved to the appropriate thread. Please be aware of the Member Community guidelines prior to posting, as all comments will be subject to review.

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USAA, you let me down

Feb 27, 2017

First let me start with this - I love USAA. I recommend you to everyone, have adult children signed up and one of the happiest mom...

Upset Long Term USAA Member -

Feb 27, 2017

Dear Mr. Parker, My family and I are long-term USAA customers and I want to share with you a recent negative experience that has y...

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USAA Social Service
I appreciate you taking the time to share your experience. This is definitely disappointing to hear. I will forwarded y...

Auto Loan

Feb 27, 2017

Recently took out an auto loan. USAA told me that I would not have to make payments till March 10th. 30-60 days out. I took the fu...

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USAA Social Service
Oh goodness, Ed35! I can certainly understand how this can be frustrating for you. Thank you for bringing this to our a...

Mortgage refi disaster

Feb 27, 2017

We have been using multiple services with USAA for years. We recently had our first very unpleasant experience. We attempted a ref...

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USAA Social Service
Member97, We appreciate you taking the time to reach out to us in the Community regarding your mortgage experience. Our...

USAA will not get my full business

Feb 27, 2017

After having a Executive Support representative call me to apologize for screwing up my account and access, a check issued by USAA...

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USAA Social Service
Hi Chip, I can see you're upset with the handling of your account. We certainly don't want to lose your business. I wil...

My USAA Credit Card Account asking for a W-9

Feb 27, 2017

I've never had this issue with any of my credit card accounts. It's asking me to also verify my SSN. Wouldn't that information be ...

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USAA Social Service
itsMedusa, Sometimes it is necessary for us to receive this information to be in compliance with the US Patriot Act. If...

About to leave USAA

Feb 26, 2017

I spoke to Jason previously about my checks being placed on hold for 2 months. This has been happening since last July. He was ver...

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USAA Social Service
EAM3 - Thank you for taking the time with me on the phone today. Please feel free to contact us again with any question...
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USAA Social Service
EAM3 - My apologies that this is still occurring. I am currently researching why the issue has returned. I will contact...

Tree Roots

Feb 26, 2017

We have a Root that has pushed up or garage floor and cracked it, as well as push the side of the foundation up and it seperated t...

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USAA Social Service
Good Monday morning Jbarnettnc - Please give our claims department a call at 1-800-531-8722. Out initial claims intake ...
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USAA Social Service
Jbarnettnc - Thanks for the post. I will engage a team to review the situation and contact you. Please be advised our t...

Password Protected 1099-INT

Feb 26, 2017

I downloaded my Form 1099-INT in PDF format. However, I cannot combine it with the rest of my tax forms in Adobe because it is pas...

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USAA Social Service
Naviguessor - Please call our team at 877-632-3002 and say "technical support," when prompted for help with opening the...

budget tool categories

Feb 26, 2017

budget tool is not showing many categories. I can find no way to get it to display and use the categories that seem to work fin in...

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USAA Social Service
Good afternoon, bdsharp. We appreciate you taking the time to reach out to us regarding the money manager categories. I...
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