Spoke with Tech Support for USAA. Apparently the change that's hitting some of us hard was done within the past couple days. Androids must be 4.4 or higher for the Mobile App to work on the smartphones. SOAB Nope, not going to upgrade my phone - on my Sister's plan so I don't control it. Who knows, maybe it will act up and need replacement and none of this model will be available. HA
I am having the same difficulty. I hope this issue is addressed ASAP! If I'm not able to utilize mobile deposit I will need to move my account to somewhere more convenient. This is so frustrating! It was working one day, not compatible the next....and zero notification from USAA.
Thank you all for your posts regarding the difficulties you are encountering with using the mobile app.
We understand the importance of accessing your accounts with ease and we apologize for any inconvenience this may have caused you. Per our December update, the latest operating system needed to run the USAA Mobile app is Android 4.4 or iPhone version 8.
As a workaround you may access mobile.usaa.com through your phone's Internet browser. Additionally, we have submitted your feedback to our IT team for further review. We continually look for ways to improve the website and its features and your feedback helps us to do so. We appreciate you taking the time to share your thoughts with us.