I am trying to set up my Mint account to connect to my USAA account. I have two factor authentication enabled on USAA. When I go through the prompts in Mint to add my USAA account it asks which phone number to send the text code to, but when I select my cell phone, I NEVER get the text so I can't add the code on the next screen. Anyone else have this issue or no how to fix it? I will NOT desable two factor authentication as I had someone hack into my account before I enabled it. Please help.
I understand the frustration, mtnbkr1, however, each member's issue may be different when trying to link your Mint account. Our technical team are the only ones who can assist with troubleshooting any issues that are encountered, so we do ask for you to call our technical team for assistance. You can reach our technical team at 1-877-632-3002. When prompted say “technical support”. They are available 24/7 for assistance. - Cathleen
Hello @BusinessEthic, multifactor authentication may prevent some third-party services from working as expected. We are working diligently to implement a solution that protects our members, and we expect to improve this experience this year.
Given the amount of personal information available through social media and external data breaches, stronger security is required.
USAA offers enhanced security (multifactor authentication) options that allow members to authenticate themselves with a combination of something they:
• Know: password, pin, quick logon
• Have: phone, token, code
• Are: biometrics, such as your fingerprint, facial or voice recognition