According to its annual Report to Members, released today on usaa.com,
2016 was a record year for USAA. The association reached highs in
membership and net worth while also paying a record volume of insurance
claims related to catastrophic weather events.
Providing members with a great experience every time they engage with
USAA, whether it is with a member service representative or digitally,
will be a focus of the employees in the association’s new Austin office.
Ensuring each of those interactions is simple, enjoyable and similar to
working with a representative, is a priority for USAA.