USAA Reaches 1 Million Mobile Biometrics Users

Milestone reached in less than a year shows consumer appetite for enhanced mobile security


Oct. 15, 2015 – More than one million USAA members have enrolled in and are using biometrics on the USAA Mobile App.  Introduced end of 2014, it has rapidly become one of the organization’s most adopted offerings.

Rochelle - Touch ID 1.png


USAA was the first U.S. financial institution to offer facial and voice recognition on a mobile app as added protection against fraud and identity theft. The Touch IDTM recognition for iOS® users became available in March allowing them to login with their fingerprint.


USAA is a leader in delivering innovative and secure solutions that make life easier for its members.


“Cybercrime is the new normal. It’s critical for all consumers to remain vigilant in protecting their online identity and financial situation,” said Gary McAlum, USAA’s chief security officer. “Biometrics provides our members another layer of security on the USAA Mobile App, and we’re ecstatic that a million members have taken such quick action to better protect themselves.”


October marks National Cyber Security Awareness Month and with recent and ongoing data breaches of the consumer’s personal information, cyber criminals have ready access to tens of millions of records used to steal identities and take control of financial accounts. USAA believes traditional static login identifiers and passwords will become obsolete as individuals transition to more secure multifactor authentication, such as using biometrics in conjunction with other dynamic verification including USAA’s patented “Quick Logon” technology.


Biometrics are part of USAA’s broader authentication strategy enhancing our members’ authentication experience while providing the highest levels of security within our mobile app.


“We’re committed to continuing our focus on developing innovative solutions that offer our members the flexibility to manage their accounts quickly and securely in their channel of choice,” said Dana Simmons, USAA’s Executive Vice President. “Multifactor authentication is the most effective way to decrease our members’ vulnerability, and we will continue to promote the use of biometrics to our members as a more secure and convenient means to interact with USAA.” 


About USAA
The USAA family of companies provides insurance, banking, investments, retirement products and advice to 11.1 million current and former members of the U.S. military and their families. Known for its legendary commitment to its members, USAA is consistently recognized for outstanding service, employee well-being and financial strength. USAA membership is open to all who are serving our nation in the U.S. military or have received a discharge type of Honorable – and their eligible family members. Founded in 1922, USAA is headquartered in San Antonio. For more information about USAA, follow us on Facebook or Twitter (@USAA), or visit


Contact: Jason McCree

(850) 597-0771​                                                

USAA on Twitter: @usaa


224291 - 1015


News Center