SAN ANTONIO -- (November 5, 2021) USAA achieved the highest overall scores* from J.D. Power in both the 2021 U.S. Individual Life Insurance Study and 2021 U.S. Individual Annuity Study. With overall scores of 886 for life insuance and 882 for annuities, USAA significantly outpaced the industry averages of 776 and 802, respectively, and scored above 21 rank-eligible life insurance and 12 rank-eligible annuity providers. This is the eighth year in a row that USAA has achieved the highest score for life insurance, and third year in a row for annuities. *While the company’s life insurance and annuities are available to the public, USAA is not eligible to be officially ranked due to USAA’s overall membership requirements.
“The recognition from J.D. Power for our life insurance and annuities demonstrates our team’s work to provide products and services that meet the unique needs of our members and their families,” said Brandon Carter, president of USAA Life Insurance Company. “Mission isn’t just a catchphrase for us. It’s the lifeblood of what we do every single day for our members at USAA.”
The J.D. Power 2021 U.S. Individual Life Insurance Study and 2021 U.S. Individual Annuity Study measure the experiences of customers of the largest life insurance and annuity companies in the United States. The studies measure overall customer satisfaction based on five factors: product offerings, price, statements, interaction (website, call center, and agent/advisor) and communication, to arrive at an overall Customer Satifaction Index (CSI). Both studies were fielded from June through July 2021.
Founded in 1922 by a group of military officers, USAA is among the leading providers of insurance, banking and investment and retirement solutions to 13 million members of the U.S. military, veterans who have honorably served and their families. Headquartered in San Antonio, TX, USAA has offices in seven U.S. cities and three overseas locations and employs more than 35,000 people worldwide. Each year, the company contributes to national and local nonprofits in support of military families and communities where employees live and work. For more information about USAA, follow us on Facebook or Twitter (@USAA), or visit usaa.com.
About J.D. Power
J.D. Power is a global leader in consumer insights, advisory services and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 50 years. The world's leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies.
J.D. Power has offices in North America, Europe and Asia Pacific. To learn more about the company’s business offerings, visit JDPower.com/business. The J.D. Power auto shopping tool can be found at JDPower.com.