SAN ANTONIO -- USAA achieved the highest overall score in the J.D. Power 2022 U.S. Auto Insurance Study. With an overall score of 881, USAA scored above 45 other property and casualty insurance companies included in the study. This is the 23rd year in a row that USAA has achieved the highest score for auto insurance satisfaction. *USAA is not eligible to be officially ranked due to USAA’s membership requirements.
“For the past 100 years, USAA has been committed to providing exceptional products and services that our members deserve, which includes our very first product – auto insurance. The recognition from J.D. Power, for auto insurance satisfaction, demonstrates our team’s commitment to providing exceptional service and competitive rates, while being there for our members in their greatest time of need,” said Randy Termeer, Senior Vice President and General Manager of Auto Insurance.
The J.D. Power 2022 U.S. Auto Insurance Study is based on responses from 36,935 auto insurance customers and was fielded from January through April 2022. The study examined five areas: price, claims, interaction, policy offerings, billing process and policy information. For more information about the U.S. Auto Insurance Study, visit https://www.jdpower.com/business/insurance/us-auto-insurance-satisfaction-study.
Founded in 1922 by a group of military officers, USAA is among the leading providers of insurance, banking and investment and retirement solutions to 13 million members of the U.S. military, veterans who have honorably served and their families. Headquartered in San Antonio, TX, USAA has offices in seven U.S. cities and three overseas locations and employs more than 35,000 people worldwide. Each year, the company contributes to national and local nonprofits in support of military families and communities where employees live and work. For more information about USAA, follow us on Facebook or Twitter (@USAA), or visit usaa.com.
About J.D. Power
J.D. Power is a global leader in consumer insights, advisory services and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 50 years. The world's leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies.
J.D. Power has offices in North America, Europe and Asia Pacific. To learn more about the company’s business offerings, visit JDPower.com/business. The J.D. Power auto shopping tool can be found at JDPower.com.