SAN ANTONIO -- (March 4, 2022) USAA achieved the highest overall score in the J.D. Power 2022 U.S. Property Claims Satisfaction Study. With an overall score of 893, USAA scored above 17 rank-eligible property and casualty insurance companies. This is the fifth year in a row that USAA has achieved the highest score for property claims satisfaction. * USAA is not eligible to be officially ranked due to USAA’s overall membership requirements.
“USAA is committed to providing the service our members have come to expect from us and the recognition from J.D. Power, for our claims service, demonstrates our team’s work to be there for our members in their greatest time of need,” said Jim Syring, Retired Vice Admiral, United States Navy, and President, USAA’s Property and Casualty Insurance Company.
The J.D. Power 2022 U.S. Property Claims Study is based on responses from 5,724 homeowner insurance customers who filed a claim within the previous nine months. The study was fielded from April through December 2021. The study examined five areas: settlement, claim servicing, first notice of loss, estimation process and repair process.
Founded in 1922 by a group of military officers, USAA is among the leading providers of insurance, banking and investment and retirement solutions to 13 million members of the U.S. military, veterans who have honorably served and their families. Headquartered in San Antonio, TX, USAA has offices in seven U.S. cities and three overseas locations and employs more than 35,000 people worldwide. Each year, the company contributes to national and local nonprofits in support of military families and communities where employees live and work. For more information about USAA, follow us on Facebook or Twitter (@USAA), or visit usaa.com.
About J.D. Power
J.D. Power is a global leader in consumer insights, advisory services and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 50 years. The world's leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies.
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