TAMPA – USAA is expanding its operations in Tampa at its current Crosstown Center campus. This growth is part of the financial services provider’s strategy to meet the evolving needs of its growing membership by attracting the best people in talent-rich regions like Tampa. USAA currently employs 32,000 people worldwide and serves more than 12 million members.
USAA is constructing a new 240,000 square-foot office building that could hold up to 1,000 additional employees when completed in early 2019, bringing USAA’s total potential capacity in Tampa to nearly 4,500 employees.
“Tampa has been a great market for us, and we are thrilled to be expanding our presence in the region,” said Yvette Segura, USAA vice president and general manager in Tampa. “Our growth here is part of our broader commitment to improve the products and services we offer our members and strengthen our reputation as a great place to work.”
USAA opened its Commerce Park location in 1993 and Crosstown Center (Phase I) in 2015. Currently, USAA employs 3,600 people in Tampa. Many work directly with members to address their needs, including handling insurance claims and helping members with their mortgages. The majority of new employees will fill similar roles.
“For 95 years, we have focused on serving the financial needs of the military community,” said USAA CEO Stuart Parker. “Our investments today better prepare us to care for our members for years to come.”
In addition to Tampa, USAA is constructing a new 150,000 square-foot office building adjacent to its existing location in Legacy Corporate Center in Plano, Texas. When complete in early 2019, the building will have room for up to 850 employees. USAA currently employs approximately 850 people in the area. USAA opened its offices in Plano in 2014 and Addison in 2011.
USAA is routinely recognized for outstanding member service and as a great place to work. Recent recognition includes FORTUNE 100 Best Companies to Work For® and the Gallup Great Workplace Award. In early August, USAA earned the top spot in four industries and was named a "Best-in-Class" brand in the 2017 Forrester U.S. Customer Experience Index. In addition, USAA has been recognized as one of the Ethisphere Institute’s World’s Most Ethical Companies®, as well as a FORTUNE Best Workplace for Financial Services® and FORTUNE 50 Best Workplaces for Diversity®.
The USAA family of companies provides insurance, banking, investments, retirement products and advice to 12 million current and former members of the U.S. military and their families. Known for its legendary commitment to its members, USAA is consistently recognized for outstanding service, employee well-being and financial strength. USAA membership is open to all who are serving our nation in the U.S. military or have received a discharge type of Honorable – and their eligible family members. Founded in 1922, USAA is headquartered in San Antonio. For more information about USAA, follow us on Facebook or Twitter (@USAA), or visit usaa.com.
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