Administrator
Administrator
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50 Comments (50 New)

Change of Address- USAA Member Community.jpg

As often as my family changes addresses (for me it has been 5 in the past 7 years), I should be an expert. However, when we moved from Texas to California I assumed I had made all the necessary changes to our addresses but forgot the Amazon shipping address I normally used was not updated and sent all of our Christmas presents that year to our OLD address in Texas. MAJOR fail. Do not end up in a situation like me and have to explain to your spouse why we would be opening our presents after Christmas. Here is a simple list of all the places you should make sure to update with your new address after a move!

 

  • Post office: This is the first step to take to changing your address and will allow for 12 months of mail to be forwarded.

  • Banking:
    • Order new checks with your updated address
    • Make sure your credit card and debit card billing addresses are updated
  • Insurance (car, home, renters etc.)

  • Utilities
    • Water
    • Gas
    • Electricity
    • Internet (check for a military clause, for changing or cancelling with no penalty due to new orders)
    • Cable (check for a military clause)
  • Cell phone

  • Driver’s License
    Just because you are moving to a new state doesn’t mean you need a new driver’s license depending on where you claim residency; you just need to update the address on your current license. For example, I have a Texas license with a California address. More about the Residency relief act here.

  • Voter Registration: You want to ensure you receive your absentee ballots in a timely manner!

  • Family and Friends: Tell your friends and family- free change of address announcements

  • Magazine/Periodical subscriptions

  • Shopping/Coupons: Do you receive coupons in the mail? Update your shipping address for the major retailers you want coupons from.

  • Health Care providers: Ensure your old Doctor, Dentist even veterinarian have your new address in case you need records sent.

  • The default ship-to address in the “My Account” section of the online retailers you shop the most (Amazon, for example)

 

I also keep a document on my computer with a list of my previous addresses, (after so many they are hard to remember by heart) this is good to have for background checks and for your reference. It is also good to have a hard copy of this list in your PCS binder.

 

What have I missed? Do you have a lessons learned story (like mine) you can share in the comments?

 

232772 - 0716

50 Comments
USAA Service
USAA Service

We appreciate your feedback, Tim. Your comments will be shared with the appropriate team in an effort to improve our services. You can change your address by following these steps:

  1. Select the arrow beside your name above.
  2. Select Profile & Preferences.
  3. On your profile page, select "Edit" next to your address information.
  4. Make your change and confirm.
Occasional Visitor

Thank you Rhonda for the very helpful directions of where to go to do a complete address change :) The steps are easy to follow and the website has included all of the necessary areas for a change of address ie., insurance, accounts, etc. 

USAA Service
USAA Service

Kay Renee, I understand that you updated the address for your USAA profile; however, that change has not filtered to your debit card. I apologize for the delay, and I'd like to review the situation. I will reach out to you shortly. ~Darcy

Frequent Visitor

I have the same problem!!!

USAA Service
USAA Service

Thank you for sharing your concern and I'm sorry you were unable to complete your address change request online at usaa.com. We are happy to assist. Please contact us through the mobile app via an internet-based call or by sending us a secure message on usaa.com. Thank you and look forward to completing your request! - Darrell

New Member

Why does all my addrfess have the correct address except my Debit card and there is no way for me to change to my current address?

USAA Service
USAA Service

Hey there, Scoejr, can you please provide the last four digits of the card you are referring to? ~JM

USAA Service
USAA Service

scoejr, we found the issue and it has been corrected. Please allow 24 hours for this to filter through the system to your card.  Thanks for reaching out  ~JM

Contributor

It would be nice if USAA would actually update your addresses when you update your profile.  My credit card address will not update no matter how many times I update my USAA profile.  Same with our renter's and auto insurance.  We had to make a separate phone call to change the address despite updating online AND calling and speaking to a representative who assured us that ALL our adresses would be update.  When I sent a message to USAA to update my credit card address, they said I have to CALL to change it.  This is absolutely ridiculous!!  I've already update my address online AND called in May when we moved.  I work for a living, I don't have time to call them M-F 8-5 because that's when I work.  USAA needs to get their act together or we're out.  There are so many other banks out there who have much better service.  

New Member

The avenue to submit a change of address is not intuitive. Had I not reviewed the other comments I would not have found it under Profiles and Preferences. It didn't even appear in the search query results and that's both troubling and problematic. While it may be obvious to some inside the company, I recommend making it more prominent and using external customer feedback to redesign your website to ensure content is easily located. I'm sure you have metrics as to what terms are searched for the most and those should be addressed first.