50 Comments (50 New)

Change of Address- USAA Member Community.jpg

As often as my family changes addresses (for me it has been 5 in the past 7 years), I should be an expert. However, when we moved from Texas to California I assumed I had made all the necessary changes to our addresses but forgot the Amazon shipping address I normally used was not updated and sent all of our Christmas presents that year to our OLD address in Texas. MAJOR fail. Do not end up in a situation like me and have to explain to your spouse why we would be opening our presents after Christmas. Here is a simple list of all the places you should make sure to update with your new address after a move!


  • Post office: This is the first step to take to changing your address and will allow for 12 months of mail to be forwarded.

  • Banking:
    • Order new checks with your updated address
    • Make sure your credit card and debit card billing addresses are updated
  • Insurance (car, home, renters etc.)

  • Utilities
    • Water
    • Gas
    • Electricity
    • Internet (check for a military clause, for changing or cancelling with no penalty due to new orders)
    • Cable (check for a military clause)
  • Cell phone

  • Driver’s License
    Just because you are moving to a new state doesn’t mean you need a new driver’s license depending on where you claim residency; you just need to update the address on your current license. For example, I have a Texas license with a California address. More about the Residency relief act here.

  • Voter Registration: You want to ensure you receive your absentee ballots in a timely manner!

  • Family and Friends: Tell your friends and family- free change of address announcements

  • Magazine/Periodical subscriptions

  • Shopping/Coupons: Do you receive coupons in the mail? Update your shipping address for the major retailers you want coupons from.

  • Health Care providers: Ensure your old Doctor, Dentist even veterinarian have your new address in case you need records sent.

  • The default ship-to address in the “My Account” section of the online retailers you shop the most (Amazon, for example)


I also keep a document on my computer with a list of my previous addresses, (after so many they are hard to remember by heart) this is good to have for background checks and for your reference. It is also good to have a hard copy of this list in your PCS binder.


What have I missed? Do you have a lessons learned story (like mine) you can share in the comments?


232772 - 0716

USAA Service
USAA Service

Thank you for your inquiry regarding your address change request. If the address change request is for new construction we will have to update it for you. We can assist you by sending us a secure message on USAA.COM or by contacting us at 210-531-USAA (8722), our mobile shortcut #8722 or 800-531-8722. Our business hours are Monday through Friday 6:30am-10:00pm CT and Saturday 8:00am - 6:00pm CT. - Darrell

Regular Visitor

Need to change address.......for receiving info etc. from USAA

USAA Service
USAA Service

Hi bnf727,  To update your address, please select your name on the top right corner of Select "Profile & Preferences" to update your information. I hope this helps. - Ben

New Member
Hi, I recently changed my address on my profile. But I need the address associated with my credit/debit card to change ASAP so I can use my card. Can you help, please?!
USAA Service
USAA Service

NeedsHelpAsap - Thanks for the post. I have located your information.  sent a detailed message to the secure message center. You can access it by logging on, clicking your name, then Alerts & Actions, then My Emails. Please feel free to contact us again should you have any additional questions. - Jason

New Member

I'm having the same frustration with address change.  Somehow (I didn't do it), the mailing address on my car insurance was changed to my daughter's address. I've gone to my profile, and changed to the correct mailing address which is my PO Box, and got a notification that the address had been changed (the physical location was correct and stayed the same). So, all's good ... until the next bill, and it's STILL going to my daughter's address!!  Tell me, does the computer have a left hand that needs to communicate with its right hand?

USAA Service
USAA Service

StLH2O, I regret any frustration caused by the change to your address. I've confirmed your address was changed back recently; however, the billing address for your insurance account was not updated. I've made the necessary updates. For your convenience you may view your recent billing statement online through "My Tools" then "View My Documents". Thank you. - Rhonda

Occasional Visitor

Hi, I have a similar issue. I updated my mailing and physical address in my profile two weeks ago. But I haven't found an option to "Apply new Mailing Address for all Accounts/Products" and my classic checking account and savings account are stuck with my old address. Am I missing where they can be updated?

USAA Service
USAA Service

veryb - Thank you for reaching out to us in our Member Community. I'm sorry to hear your address was not updated for all accounts. I updated your accounts to reflect the new address. Please let us know if we can assist in any other way. We appreciate your membership and the opportunity to address your concerns. - Tricia

Occasional Visitor

It is awfully hard to figure out how to change your address on the USAA website.  At the very least, I'd recommend you include the link to the right page in the above checklist.