Welcome to Owning / Renting a Home
Discuss topics related to owning or renting a home. Share wisdom on maintaining a home or share your tips and knowledge related to decorating on a budget, do-it-yourself projects and more. Off topic discussions or comments will be moved to the appropriate thread. Product or service issues will be redirected to an appropriate channel. Product reviews should be entered on the appropriate product page.

What Service??

May 24, 2016

For as long as I can remember (from 1964) USAA has highly touted customer service: we are here for you. etc.. That has degraded si...

CynthiaUSAA's avatar
Old Army, Thanks for reaching out in Community. I regret to hear of the service experience you encountered today. I wil...

Don’t Let Fraudsters in the Door After Storm Damage

May 18, 2016

It’s springtime and that means it’s also storm season. Here in Texas, thousands of cars, homes and businesses were damaged by rece...

Avoid American Home Shield

Apr 19, 2016

Long term a home warranty will cost you much more than just getting something fixed. I have been in my house for two years, and I ...

Homeowners insurance

Mar 25, 2016

I Calle stop inquire about homeowners insurance and the representative Jason was not only rude but kept trying to intimidate me wi...

AngelaCabanUSAA's avatar
Bossy80, I apologize that you had poor member experience. An insurance specialist is reviewing your comments and will b...
Bossy80's avatar
Compwiz323 thank you for your response. I was renting my condo and had been for 13 years before a fire at the hands of ...


Mar 18, 2016

BrianaHartzellUSAA's avatar
Hi ZMS, Looks like your post went up with no text- what is on your mind? Thanks!

Looking for a Preferred Contractor

Feb 18, 2016

I am looking for a general contractor in the 21085 area to repair some water damaged ceilings.

USAA ADT Security Service vs ADT Sale to Apollo ?

Feb 17, 2016

Per this morning's "LA Times", ADT is being purchased by the Apollo Management Group (a private equity company) for $6.9 Billion. ...

AngelaCabanUSAA's avatar
Hi California Car Guy, Thank you for the feedback and will have this looked into for you. A member services representat...

Mortgage Tax statement

Feb 16, 2016

Where can I find or when will I receive my statement to file taxes?

DFW Tom's avatar
Wayne, if USAA services your loan like they do mine, the 1098 was mailed weeks ago is is available online. Click the li...
WayneT's avatar
Please email PDF version of 2015 tax and interest statement to email address on file.

credit repair

Feb 9, 2016

Hi, I am currently trying to buy a home. I have about a 560 credit score. I want to use my VA home loan to get a home. I about 25,...

LibEngineer's avatar
Hey strongly recommend tat you check out some AA meetings in the area. The promise nothing except to help you stop drin...
BrianaHartzellUSAA's avatar
Dear Irrylwhn, Seems like you are taking a great first step and seeking help. Like Angela mentioned above, I recommend ...

Home Equity loans

Feb 1, 2016

What does it mean that USAA is not currently offering home equity loans or HELOCs? I am looking into such products, and the FAQ si...

AngelaCabanUSAA's avatar
Hi jgk3, The home equity loans are only temporarily suspended. We do not have a date as to when they will be available ...
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