Don't ever use Monitronics

May 22, 2015

We bought a home in TX and my husband was away training with the Army when we moved in so was not able to sign the Monitronics con...

BrianaHartzellUSAA's avatar
BrianaHartzellUSAA
Dear TaraM11, Please send us a message here with more details about your unsatisfactory experience with Monitronics, as...
TaraM11's avatar
TaraM11
Google Monitronics and you'll find the majority of bad reviews.

Never using USAA again.

May 20, 2015

i love USAA for banking, auto loans, insurance, but we will NEVER use them again for our home mortgage loan. This was the second h...

BrianaHartzellUSAA's avatar
BrianaHartzellUSAA
Dear AF4life, I cannot imagine how much additional stress this has caused during your PCS Process. I have escalated you...

I expected more...

May 15, 2015

Recently (& generally unheard of) Colorado Springs experienced a lot of heavy rain & flooding in some areas. When we got the call ...

DSTEXAS's avatar
DSTEXAS
You pay insurance to protected against "covered" loss. It is your responsibly to read and understand your policy to ens...
BrianaHartzellUSAA's avatar
BrianaHartzellUSAA
Dear Emily, I am so sorry to hear about the damage to your home. I can only imagine how distressing this must be for yo...

Your Mortage Process is a Complete waste of Time and sens...

May 8, 2015

I didnt want to believe it, until I expericenced myself. 

BrianaHartzellUSAA's avatar
BrianaHartzellUSAA
Dear JoMoe, Thank you for posting. I have escalated your comments and a specialist should be in touch shortly. Thank yo...
Joemoe's avatar
Joemoe
I am experiencing a terrible experience as well. My contract is about to expire on the 28th of this month and don't kno...

Locked into 3 year security system contract for a whoppin...

May 4, 2015

Bought a home. Insured through USAA. Obtained a security contract with a national company. (a company that USAA promotes, although...

BrianaHartzellUSAA's avatar
BrianaHartzellUSAA
Thanks EE3, I understand your reasoning. I feel similarly about my video baby monitor that enables me to check on her 3...
EEE3's avatar
EEE3
Briana,I think you may have misinterpreted my post. I did not purchase my security contract through USAA as an intermed...

Carbon Monoxide detector placement

Apr 25, 2015

I'd like to install my Carbon Monoxide detector in the bedroom to help warn when potentially unsafe levels of gas occur. However, ...

mortgage insurance to secure your home in your name.

Apr 23, 2015

Your search for Mortgage Insurance question. What types of mortgage insurance should one carry - there is insurance that covers yo...

Dresius's avatar
Dresius
Don't bother getting mortgage insurance. It only benefits the bank.
DSTEXAS's avatar
DSTEXAS
Lhendo, This may answer your questions: Do you need mortgage protection insurance?

Any update to the HELOC being available?

Apr 20, 2015

Are there any updates on the HELOC process? I am still waiting so we can consolidate/remodel. Just checking in monthly because we ...

BrianaHartzellUSAA's avatar
BrianaHartzellUSAA
Hi Moeie586, USAA is working diligently to ensure that our Home Equity product is available later this year. I apologiz...

Problem with Home Value Calculator

Apr 18, 2015

My house appraised, from a VA appraiser, at $157,000. The calculator has never been anywhere close to that and says $124,000 right...

Loss Litigation process for your USAA Mortgage

Apr 9, 2015

Due to exigent circumstances, I became a couple months past due on mortgage and have recently completed the USAA Loss Mitigation p...

BrianaHartzellUSAA's avatar
BrianaHartzellUSAA
Dear Customer999, I would appreciate the opportunity to get more details about what has happened to make you feel this ...
Unhappy Customer999's avatar
Unhappy Customer999
I am very sorry to hear about your circumstances as well. I agree that "USAA has transformed from the people oriented o...