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Welcome to Owning / Renting a Home
Discuss topics related to owning or renting a home. Share wisdom on maintaining a home or share your tips and knowledge related to decorating on a budget, do-it-yourself projects and more. Off topic discussions or comments will be moved to the appropriate thread. Product or service issues will be redirected to an appropriate channel. Product reviews should be entered on the appropriate product page.

MasterCard to Visa

Aug 7, 2016

We are in the process of closing on a home. I noticed you are closing my MasterCard and changing my credit card to Visa. Does this...

Gus USAA's avatar
Gus USAA
AnnieK, Thank you for posting in the Community. Converting your MasterCard card to a Visa card will not impact your cre...

Love USAA

Jul 28, 2016

Hail damage to roof - USAA responded quickly and it was repaired within a week.

RobertM USAA's avatar
RobertM USAA
RTing7, Thank you for sharing your compliment in Member Community. We value your membership and we look forward to many...

All of Auto Accident Claim Information Has Disappeared

Jul 28, 2016

I was involved in an automobile accident in May 2014. It was not my fault. USAA quickly paid to fix my car and then paid for my me...

LiaB's avatar
LiaB
6 days, contact has been made. Apparently although I had recently submitted a bill for payment, my claims account was c...
Ina USAA's avatar
Ina USAA
LiaB - good morning. In reviewing your account, I show that since my acknowledgement of your social post back on 7/28/1...

Inhumane treatment by USAA

Jul 27, 2016

USAA treatment of me during the claims process has been absolutely inhumane. I've been a customer for nearly 20 years and I have n...

Ina USAA's avatar
Ina USAA
Hot Pink Unicorn, I have located your account and see that a claims team has been working diligently on concerns you ha...

Home exchange

Jul 10, 2016

I have been a happy USAA member for probably 20 years, maybe 25, maybe 30. I raised my kids in the USAA "family". Now that I am se...

727's avatar
727
I would do this by mail. Anything the insurance company writes to you is binding upon them. Ask the specific question i...
Concerned too's avatar
Concerned too
Good luck, ended up going to another company. Got what I needed without needless hassle and the other company was $700....

Horrible treatment by USAA

Jul 6, 2016

I have been loyal customer with USAA for nearly 20 years and never had any major issues with USAA until I came back from overseas ...

RobertM USAA's avatar
RobertM USAA
Hot Pink Unicorn, We apologize and can see you are disappointed with the level of service you have received. We will ha...

What Service??

May 24, 2016

For as long as I can remember (from 1964) USAA has highly touted customer service: we are here for you. etc.. That has degraded si...

Cynthia USAA's avatar
Cynthia USAA
Old Army, Thanks for reaching out in Community. I regret to hear of the service experience you encountered today. I wil...

Don’t Let Fraudsters in the Door After Storm Damage

May 18, 2016

It’s springtime and that means it’s also storm season. Here in Texas, thousands of cars, homes and businesses were damaged by rece...

Avoid American Home Shield

Apr 19, 2016

Long term a home warranty will cost you much more than just getting something fixed. I have been in my house for two years, and I ...

Homeowners insurance

Mar 25, 2016

I Calle stop inquire about homeowners insurance and the representative Jason was not only rude but kept trying to intimidate me wi...

AngelaCabanUSAA's avatar
AngelaCabanUSAA
Bossy80, I apologize that you had poor member experience. An insurance specialist is reviewing your comments and will b...
Bossy80's avatar
Bossy80
Compwiz323 thank you for your response. I was renting my condo and had been for 13 years before a fire at the hands of ...
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