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Welcome to Owning / Renting a Home
Discuss topics related to owning or renting a home. Share wisdom on maintaining a home or share your tips and knowledge related to decorating on a budget, do-it-yourself projects and more. Off topic discussions or comments will be moved to the appropriate thread. Product or service issues will be redirected to an appropriate channel. Product reviews should be entered on the appropriate product page.

Oh my god! Horrible, unethical behavior by USAA regardi...

Oct 14, 2016

I bought a home about 1 year ago. Inspected thoroughly and all minor repairs made prior to closing/move-in. This year, my area of ...

USAA Social Service's avatar
USAA Social Service
Buck106, We can see how this was a frustrating process you had to go through and It is never our intent for you to feel...

Mortgage payment options

Oct 12, 2016

I am trying to find out if USAA offers a bi weekley option since i am trying to pay off my mortgage faster than 360 months.

USAA Social Service's avatar
USAA Social Service
Lener, Thank you for posting your question in the Community. USAA does not offer a bi-weekly payment option with our mo...

Insurance quotes

Oct 1, 2016

USAA refused to provide a quotation for HO insurance citing high risk for 'sink holes'. I've owned the home for more than 15 years...

USAA Social Service's avatar
USAA Social Service
Please know we are here if you need us, or change your mind. - Cathleen
CS67's avatar
No thank you, Justin. I wouldn't leave State Farm for a third party afffiliate. Just disappointed that USAA can't be a ...

Renting Out My Second Home

Sep 24, 2016

When I retired from the military in 2005 there was a delay in my second career. So I found a temp job and stayed in the area. We c...

USAA Social Service's avatar
USAA Social Service
Plugs01. I can understand how stressful this situation has been. As part of your membership, we do offer Financial Advi...

MasterCard to Visa

Aug 7, 2016

We are in the process of closing on a home. I noticed you are closing my MasterCard and changing my credit card to Visa. Does this...

Gus USAA's avatar
AnnieK, Thank you for posting in the Community. Converting your MasterCard card to a Visa card will not impact your cre...


Jul 28, 2016

Hail damage to roof - USAA responded quickly and it was repaired within a week.

Robert USAA's avatar
Robert USAA
RTing7, Thank you for sharing your compliment in Member Community. We value your membership and we look forward to many...

All of Auto Accident Claim Information Has Disappeared

Jul 28, 2016

I was involved in an automobile accident in May 2014. It was not my fault. USAA quickly paid to fix my car and then paid for my me...

LiaB's avatar
6 days, contact has been made. Apparently although I had recently submitted a bill for payment, my claims account was c...
Ina USAA's avatar
LiaB - good morning. In reviewing your account, I show that since my acknowledgement of your social post back on 7/28/1...

Inhumane treatment by USAA

Jul 27, 2016

USAA treatment of me during the claims process has been absolutely inhumane. I've been a customer for nearly 20 years and I have n...

Ina USAA's avatar
Hot Pink Unicorn, I have located your account and see that a claims team has been working diligently on concerns you ha...

Home exchange

Jul 10, 2016

I have been a happy USAA member for probably 20 years, maybe 25, maybe 30. I raised my kids in the USAA "family". Now that I am se...

727's avatar
I would do this by mail. Anything the insurance company writes to you is binding upon them. Ask the specific question i...
Concerned too's avatar
Concerned too
Good luck, ended up going to another company. Got what I needed without needless hassle and the other company was $700....

Horrible treatment by USAA

Jul 6, 2016

I have been loyal customer with USAA for nearly 20 years and never had any major issues with USAA until I came back from overseas ...

15 year member2's avatar
15 year member2
HI Hot PinkIm having issues for over two years with a contractor and USAA is hanging me out as well, did you even get a...
Robert USAA's avatar
Robert USAA
Hot Pink Unicorn, We apologize and can see you are disappointed with the level of service you have received. We will ha...
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