Worst experience EVER
User Andrea0417 (Opens a pop up layer) Contributor
I will never recommend USAA for mortgage purposes, for anything else..sure, but never for this again.
User BrianaHartzellUSAA Community Manager
We certainly understand your frustration. We apologize that our representative has not followed up thus far. We do value your membership and want to ensure you receive the callback with the mortgage information you needed. If you can please email us at firstname.lastname@example.org, include your member number and situation. Again, I am sorry for the inconvenience.
User WhyBotherII (Opens a pop up layer) Contributor
I experienced the same with USAA when refinancing a home, also I had a bad feeling as well from the start. Why, because so many negative reviews. Also, I wrote a review and it was never published, so I can imagine evern more problems with USAA Mortgage department. Fortunately, for me I found a better product that worked for my family.