Welcome to Owning / Renting a Home
Discuss topics related to owning or renting a home. Share wisdom on maintaining a home or share your tips and knowledge related to decorating on a budget, do-it-yourself projects and more. Off topic discussions or comments will be moved to the appropriate thread. Product or service issues will be redirected to an appropriate channel. Product reviews should be entered on the appropriate product page.

Can we insure a house through USAA

Jul 27, 2015

My wife and her sister and brother inherited a house. They are tenants in common on the property. They plan on keeping the house a...

BrianaHartzellUSAA's avatar
BrianaHartzellUSAA
Hi Skierric, Thank you for commenting! This question can be answered by one of our member service representatives, who ...

Disappointed customer

Jul 23, 2015

I have to say that I'm very disappointed in USAA today. I have been a customer of pretty much every service for over 12 years, and...

AngelaCabanUSAA's avatar
AngelaCabanUSAA
DSTEXAS, Best of luck to you in your move and congratulations on your upcoming retirement! Texas surely is a beautiful ...
AngelaCabanUSAA's avatar
AngelaCabanUSAA
Chonsky, I can totally relate, my parents have a house near the Delaware River, and although they do not use USAA, they...

Is USAA going down in the ranks of being an awesome Insti...

Jul 20, 2015

I am one of the many people that are trying to use the equity in my home and OUT OF NOWHERE am unable to do so thru my trusty USAA...

AngelaCabanUSAA's avatar
AngelaCabanUSAA
RobbyG, I will surely pass this request along to our mortgage department. We have not yet been notified as to how they ...
RobbyG's avatar
RobbyG
Hi Angela, is there any way USAA could send all members an email, text, or post a notice on USAA.com when you offer the...

ADT - Worst service provider EVER

Jul 18, 2015

One of the major factors in initially choosing ADT was USAA. I had a service call scheduled after storms hit the Houston area Memo...

BrianaHartzellUSAA's avatar
BrianaHartzellUSAA
Yikes KarenTx! I am so sorry to hear about your experience. I have passed along your comments and feedback about the se...
Rsully01's avatar
Rsully01
I had been leaning toward ADT for our home protection until I saw this post. Thank you for sharing KarenTx, I'll start ...

IRRRL

Jul 16, 2015

Does USAA offer IRRRL for Veterans?

BrianaHartzellUSAA's avatar
BrianaHartzellUSAA
Hi Nina1, We do! Please give us a call at 1-800-531-8722 and a member service representative can give you all the detai...

Home Loan Approval

Jul 12, 2015

So in my account today to find out how to apply for a pre-approval for a home purchase. My agent won't show me any home without th...

BrianaHartzellUSAA's avatar
BrianaHartzellUSAA
Thank you for posting Dan, We appreciate your feedback. I have made a note of your experience and comments and sent the...
Dan Hoch's avatar
Dan Hoch
I'm in the same boat. So I called them and they informed me that they are going thru a software changeover for mortgage...

Disappointed Beyond Words

Jul 7, 2015

To Members of USAA and USAA Leadership, I couldn't be more disappointed in the process of using you for a mortgage. (I have been a...

BrianaHartzellUSAA's avatar
BrianaHartzellUSAA
Thanks Okie Bob. I need to do a much better job asking members to follow up with the outcome of their issues. I can ass...
Okie Bob's avatar
Okie Bob
Why do you not show the response from your mortgage department? All we know is that you refered Credit 800's problem. H...

Bye MHP

Jul 6, 2015

You folks that threaten or question USAA simply because it doesn't have a pre-approval on line. Goodbye! I've been a member for in...

AngelaCabanUSAA's avatar
AngelaCabanUSAA
Hi nmmi83! Your words are very nice to heat this morning! It puts a smile to my face knowing that you are happy with us...

Frontpoint vs ADT

Jul 4, 2015

I have had ADT service for about 12 years. During that time customer service quality has steadily declined. I just called ADT to m...

NoVA Nav's avatar
NoVA Nav
We too have discovered that ADT is very expensive for the service provided. We called ADT about a two years ago to revi...
AngelaCabanUSAA's avatar
AngelaCabanUSAA
Hi koko2015, I am happy to hear that the member community has helped you. Thank you for posting, we hope to see more of...

Texas Property Tax - 2015 Changes in Homestead Exemptions...

Jul 1, 2015

Texas S.B. 833 which was passed on June 19, 2015 closes a gap in the homestead exemption for Texas military families who are stati...

Texas Joe's avatar
Texas Joe
Thanks!  Trying to get the word out to anyone and everyone that I can.
AngelaCabanUSAA's avatar
AngelaCabanUSAA
Thank you for providing this information, Texas Joe. Welcome to the community!