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Discuss topics related to owning or renting a home. Share wisdom on maintaining a home or share your tips and knowledge related to decorating on a budget, do-it-yourself projects and more. Off topic discussions or comments will be moved to the appropriate thread. Product or service issues will be redirected to an appropriate channel. Product reviews should be entered on the appropriate product page.

Home Equity loans

Feb 1, 2016

What does it mean that USAA is not currently offering home equity loans or HELOCs? I am looking into such products, and the FAQ si...

AngelaCabanUSAA's avatar
AngelaCabanUSAA
Hi jgk3, The home equity loans are only temporarily suspended. We do not have a date as to when they will be available ...

James Robinson

Jan 19, 2016

USAA Homeowners insurance and Escrow

Dec 28, 2015

Can I have my USAA insurance paid through my escrow account like my old insurance company did? Do I need to get withy the Mortgage...

BrianaHartzellUSAA's avatar
BrianaHartzellUSAA
Dear Systech51, I have reached out to a specialist here to get an answer, and will post when I hear! Thank you for post...

ADT raising monthly charge AGAIN

Dec 28, 2015

I signed up with ADT security a few years ago and had a monthly fee of $29.99. Last year they raised it to $32.78. I just received...

AngelaCabanUSAA's avatar
AngelaCabanUSAA
Hi Ipublius, I have sent over your concerns to a member services representative. They will be reaching out to you short...
Happy Retired1's avatar
Happy Retired1
I managed to do what Dresius said:"User Dresius (Opens a pop up layer)Frequent Contributor You need to call and tell th...

Homeowner Insurance

Dec 28, 2015

USAA will not sell homeowners insurance in Florida to non-active duty personnel because of hurricanes, but folks in Texas, for exa...

AngelaCabanUSAA's avatar
AngelaCabanUSAA
Hi Lorenzon8, I see that an insurance partner reached out to you, and we just wanted to follow up. If you have any othe...

ADT NON-EXISTENT CUSTOMER SERVICE

Dec 15, 2015

USAA should disassociate itself with ADT. They provide extremely poor service and terrible response time. On hold for 20 minutes t...

AngelaCabanUSAA's avatar
AngelaCabanUSAA
PNWJulie, We are sorry to hear of the recent experience you have had with ADT. At your earliest convenience, please sen...

what did I miss here in Florida ??

Dec 9, 2015

So I'm checking on the value of my home........................"Decreased $40,400 from Oct. 14, 2015 – Nov. 15, 2015"......... Tha...

noooooooo's avatar
noooooooo
OK let's try this REBUILD COST NEVER CHANGED ....................In fact REBUILD COST was less than one percent differe...
BrianaHartzellUSAA's avatar
BrianaHartzellUSAA
Hi noooooo, Please be assured we are having a specialist look into why you are such a drastic decrease in your home val...

Investment/Second Home Loans

Dec 8, 2015

Is there a particular reason why USAA is not providing investment or second home mortgage loans? The reason I got over the phone w...

AngelaCabanUSAA's avatar
AngelaCabanUSAA
jhr42, Unfortunately we don't have much of an update either. As the systems are being updated, these services are curre...

USAA Mortgage fails at both service and substance

Dec 2, 2015

USAA has provided me excellent customer service in commercial banking matters, so it has been especially shocking and disappointin...

AngelaCabanUSAA's avatar
AngelaCabanUSAA
Absolutely, Mr. Man! That is our job and we are more than happy to do so. Have a great weekend.
Mr. Man's avatar
Mr. Man
Thank you SO VERY MUCH Angela!! It feels good to know that the concerns are being heard, read and responded to as well ...

USAA Mortgage

Dec 2, 2015

Recently I entrusted USAA with my mortgage loan. This is the worst decision I have made in decades. If any of my fellow USAA membe...

Duke.mbsc's avatar
Duke.mbsc
I doubt that anything will change. My loan processor and his immediate supervisor have gone to great lengths to avoid a...
AngelaCabanUSAA's avatar
AngelaCabanUSAA
Duke.mbsc, I am sorry to hear of your recent experience. I have passed along your comment to our mortgage team for revi...
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