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Complaint

Jul 25, 2016

Just today I had to make a phone call because I recently purchased renter's insurance. I am legally separated from my husband, and...

No Communication from USAA when asking for help! Now I am...

Jul 25, 2016

Over a month ago I was involved in a minor car accident. I had everything set up through USAA and thought all was good to go. My f...

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MichaelS_USAA
JaredK, Thank you for your message. We regret to hear the inconvenience you have experienced and your frustration is un...

Change of Address

Jul 25, 2016

I wish to change my address of record. How do I do it with USAA? John Foster #xxxxx

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CynthiaUSAA
John 1961, Thank you for reaching out in Community. To change your address, log in to USAA.com and click on your name a...

Customer Service- Fraud

Jul 23, 2016

Last wek my account got compromised (fraud) . Everytime I call in refernece to this issue . I am on the phone for hours as they tr...

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CynthiaUSAA
susanvalentine, We realize this type of situation is very important, not to mention frustrating. I'm sorry to hear the ...

inhumane

Jul 21, 2016

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BrianaHartzellUSAA
Hi Ashbylight, I see your other post here https://communities.usaa.com/t5/Auto-and-Property-Insurance/Unheard-Member/m-...

Unsatisfied Customer

Jul 20, 2016

When I first opened my USAA accounts I was extremely satisfied with the quality of service provided and the respect received by US...

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chopperrudy
I agree. USAA has lost their focus.
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RobertM_USAA
DocNoble, Thank you for sharing in Member Community. We would appreciate the opportunity to speak with you and look fur...

Glad I left

Jul 20, 2016

Had USAA for 25 years with everything great until about 6-7 years ago when I started to notice decreasing customer service experie...

InaUSAA's avatar
InaUSAA
Toxdoc, Thank you for the feedback. We would like the opportunity gain additional insights into what transpired with yo...
DocNoble's avatar
DocNoble
ToxDoc,USAA has gone to make a quick buck and they no longer care about client relations. They will continue to outsour...

USAA no help

Jul 16, 2016

I have had USAA for 3/4th of my career and each and every problem I had they haven't helped me with. My house a/c broke. They had ...

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Frustrated ex ref
Absolutely. I put in for a claim on my rental house for vandalism damages caused by my renters,, and they would not cov...
727's avatar
727
I'm not sure why you feel USAA is no help. If you're talking about homeowners and car insurnace air conditioning isn't ...

USAA Help

Jul 16, 2016

I have had USAA for 3/4th of my career and each and every problem I had they haven't helped me with. My house a/c broke. They had ...

JoshRamirezUSAA's avatar
JoshRamirezUSAA
Don't want an avatar, Thank you for participating in the Member Community, even though I wish it was under happier circ...

customer service

Jul 16, 2016

USAA HAS THE WORST SERVICE EVER , NO ONE KNOWS ANYTHING AND THEY DONOT TRY TO RESOLVE ISSUES! MY FINANCE HAVE TO CALL CREDIT CARD ...

CelesteUSAA's avatar
CelesteUSAA
Ty9, please review my response here.
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