USAA USED to be great....

Jul 7, 2015

This USED to be a great bank and great company. I called to submit a claim for a transaction to a company I've never done business...

Defend USAA

Jul 7, 2015

I like how some people like to blast customers and label them as irresponsible. To have a rep lie to you about your own account is...

AngelaCabanUSAA's avatar
AngelaCabanUSAA
my reality, At your earliest convenience, please click here to provide us with additional details in regards to your cu...
Jessie M.'s avatar
Jessie M.
You're posting on a public forum, which opens you up to other peoples' opinions. Personally, I've always maintained a l...

Why has USAA abondoned me after 25 years?

Jul 7, 2015

USAA has been my trusted auto and home insurance provider and financial resource for close to 25 years. Thank you for the many yea...

AngelaCabanUSAA's avatar
AngelaCabanUSAA
Billi Jo, I cannot even begin to say how sorry I am to hear about the fire and loss of your home. I am happy to hear th...

WOW what happened to USAA and there built by veterans for...

Jul 6, 2015

I would just like to know what happened to this company? Years ago there was nothing this company could not do for the veterans an...

dazdconfused1's avatar
dazdconfused1
Absolutely agree wholeheartedly. I made a claim against an ACH withdrawal for an account that is not mine and has someo...
AngelaCabanUSAA's avatar
AngelaCabanUSAA
Hi Shadow1000, Thank you for your membership. I would like to get a specialist in contact with you to see what can be d...

Nonpayment of roof damage

Jul 6, 2015

We filed a claim in for roof damage through USAA. Using their recommended contractor via USAA website I scheduled an appointment t...

AngelaCabanUSAA's avatar
AngelaCabanUSAA
Decko, I am very sorry to hear about your roof damage, I know how frustrating these situations can be. I have sent over...

AMA USAA STYLE

Jul 6, 2015

Any questions about how USAA works direct them here. I know them inside and out and up until now there weren't going to be any pro...

Where is the common curtsey?

Jul 6, 2015

What is sad is that there are some great aspects of USAA. They got my son signed up for a banking account and advice on a credit c...

AngelaCabanUSAA's avatar
AngelaCabanUSAA
Dear Frustrated Trooper, I am disheartened to hear this. I have sent your comments over to someone in our claims depart...
ARM's avatar
ARM
You're right they do use uncertainty as a tool there. For the most part agents are not trained on how anything but what...

USAA refuses to extend rental car for a day or two despit...

Jul 6, 2015

USAA states that last Tuesday I settled on my auto claim but in reality we only settled last Thursday and in fact I had to remind ...

AngelaCabanUSAA's avatar
AngelaCabanUSAA
Hedy69, I appreciate the time you have taken to post and update us here in the community. I can only imagine your frust...

What happened, USAA?!?

Jul 6, 2015

Wow USAA, your "customer service" agents leave A LOT to be desired! After 30+ minutes on the phone trying to order checks thru a r...

AngelaCabanUSAA's avatar
AngelaCabanUSAA
BHawk1, I am saddened to hear about your recent experience with us. I would like to collect more information about your...

USAA Closed Today??

Jul 6, 2015

I call USAA (0920 central time) and it says USAA is closed. Is this a holiday? Why can't I get through to a person?

AngelaCabanUSAA's avatar
AngelaCabanUSAA
Hi Amandaolin1305, We are open today, I know we have been experiencing some heavy call volume today due to the holiday ...
robdhubb's avatar
robdhubb
USAA's hold times on the phones (after wading throught the auto answering challenges) may be due to growing pains. They...