Phising

May 28, 2015

Just received this email and I assume it is a scam as I use the website almost daily.. "Dear Valued CustomerOur records show your ...

Cannot see my bank accounts in mobile app

May 28, 2015

I haven't been able to access my bank account info in the minute ago for several days. Samsung Galaxy Note 3. Problem continues th...

Johnny Baer's avatar
Johnny Baer
That was mobile app, not minute ago

Mobile app

May 28, 2015

These days there are so many options for financial apps. One feature that I have seen come up sends push notification via the app ...

Terrible and misleading company!!

May 27, 2015

Unbelievably misleading company. I signed up on the premise of being able to cancel by simply calling my representative right back...

BrianaHartzellUSAA's avatar
BrianaHartzellUSAA
Dear Susan, I am so sorry to hear of your experience with Explore Cruise and Travel. I have escalated your comments and...

Mobile deposit issues

May 27, 2015

USAA - get your facts strait and tell your members clearly when cutoff times are for mobile deposit..We have used mobile deposit f...

againstthegrain's avatar
againstthegrain
This complaint thread is posted on a public forum so I'm going to add my two cents. Why is USAA (or any bank) to blame ...
Kwilliams1's avatar
Kwilliams1
Keep in mind Bank of America Wells Fargo and compass bank all got sued and lost in some big class action cases over thi...

Greatest customer service

May 26, 2015

The customer service at USAA is uncomparable!

BrianaHartzellUSAA's avatar
BrianaHartzellUSAA
Thank you meltina73! We really appreciate you taking the time to post something so nice!! And thank you batman23! We ar...
batman23's avatar
batman23
I agree. It's like calling a friend or family.

*******Future EX Member of USAA*******

May 26, 2015

After 10 plus years of being a member with USAA. I am on the brink of exiting. I have never been so dissatified with any intenity ...

BrianaHartzellUSAA's avatar
BrianaHartzellUSAA
Dear Dayne, I have responded to your other post here. Thank you for commenting.
BrianaHartzellUSAA's avatar
BrianaHartzellUSAA
Dear Marcus, First I would like to thank you for your service. I am so very sorry to hear about the damages to your hou...

Auto loan/refinance

May 26, 2015

I can't even begin to understand how I have had two auto loans with USAA (both in which have perfect payment history and have been...

BrianaHartzellUSAA's avatar
BrianaHartzellUSAA
Dear Courtest, Thank you for being a USAA member, I am sorry your are experiencing this issue with your refinance. I wo...
meltina78's avatar
meltina78
I meant to say I have had similar experiences

Account Information Gone - UPDATE

May 26, 2015

I just got off the phone with customer service. They are updating their system, so several people are unable to see their account ...

Johnny Baer's avatar
Johnny Baer
5/28 account info still missing after at least two days. Samsung Galaxy Note 3. Not good.
anson1's avatar
anson1
It appears that the issue has been resolved; however, my accounts are now no longer categorized as they were before the...