Monthly Credit Card Statement

Sep 1, 2015

Why is it that when I receive my monthly credit card statement, the transaction history is not included?

Windshield chip repair?

Aug 31, 2015

My windshield caught a rock the other day and there is a place on my windshield that is chipped with a very small crack coming out...

WonderWoman9's avatar
WonderWoman9
I had a tiny chip in my windshield and when I called USAA to explain the situation, I was told they don't cover that. I...
BrianaHartzellUSAA's avatar
BrianaHartzellUSAA
Hi Bigdog, Thanks for your question. I have asked our claims department for some additional details! Thank you!

Complaint: Your Travel Notifications Don't include all co...

Aug 30, 2015

I have a trip planned for Myanmar next week, and your travel notifications don't include Myanmar, a UN recognized country that has...

BrianaHartzellUSAA's avatar
BrianaHartzellUSAA
Thank you for your feedback Diamondeyes490. I have passed your observation about Myanmar not being on our travel list t...

Private insurance for rental car

Aug 30, 2015

Is it necessary to pay for rental car insurance or can my personal insurance be used

BrianaHartzellUSAA's avatar
BrianaHartzellUSAA
Hi johnny41, This is a tough one to answer in the community because it depends on the type of coverage you have. If you...

Automatic email every time I log in

Aug 30, 2015

I have three different computers which I regularly use to log into USAA. However, every single time I log in (unless it's from my ...

Jessie M.'s avatar
Jessie M.
Thanks Briana. Please mention to the technical team that this happens every day, and doesn't appear to relate to me cle...
BrianaHartzellUSAA's avatar
BrianaHartzellUSAA
Hi Jesse M, I will look into this! I know every time I clear my cookies and cache, I am also prompted to update my "Com...

Can't set up quick login on an iPhone 6.

Aug 30, 2015

Does anyone have an issue with being able to set up quick login? Every time I try I'm taking to a screen that says I need to call ...

BrianaHartzellUSAA's avatar
BrianaHartzellUSAA
Hi Usamatt, I am sorry you are having issues setting up quick log on. I recommend you give website customer support a c...

Invalid PIN when withdrawing from an ATM

Aug 29, 2015

I have only had my USAA Checking account for a few months, and hadn't tried to withdraw money from it until grocery shopping a few...

BrianaHartzellUSAA's avatar
BrianaHartzellUSAA
Hi hmp803, Thanks for posting here. I have sent your comment along to our banking department for further review, they w...

Frequent Fraud Alerts

Aug 28, 2015

I've had my debit card cancelled\replaced multiple times due to unauthorized charges? Is this a common issue with USAA banking. It...

BrianaHartzellUSAA's avatar
BrianaHartzellUSAA
Thank you for your comment Kimberly and for your long time membership!
BrianaHartzellUSAA's avatar
BrianaHartzellUSAA
Dear SC2, I have been banking with USAA personally for 8 years and have not run into this issue, but can imagine it is ...

Deposit@Mobile

Aug 28, 2015

I have talked to CSRs twice a year on this subject for the past 3 years, and its really getting frustrating... My husband served a...

BrianaHartzellUSAA's avatar
BrianaHartzellUSAA
Thank you all for your feedback regarding Deposit@home. I appreciate your thoughts and concerns and have sent them to o...
Kimberly's avatar
Kimberly
If I'm not mistaken, you need to have 2 products from USAA to use Deposit@Home. Like insurance (life, homeowners, or au...

Extreamly Unsatisfied Home Owner Insurance Claim

Aug 28, 2015

I have been with USAA insurance for Auto and home (2 cars + 2 homes) for over 13 years. Recently I had to do a home insurance clai...

Anonymissy's avatar
Anonymissy
Reading stuff like this might make you want to switch companies. I certainly hope they change that mess.We pay USAA to ...
BrianaHartzellUSAA's avatar
BrianaHartzellUSAA
Dear MAR '77 and GatorGirl, Thank you for sharing your feedback!
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