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Hung Up on Again - 5th time in 5 days

May 3, 2016

Called back to name and extension given me. PIN was messed up again, so didn't get that far. Got a nice lady to get me logged in w...

Student Loan Forgiveness

May 3, 2016

I have about $6000 in student loans from the DOE and about $8000 in a personal student loan. I was wondering what potential loan f...

Wrong Account

May 2, 2016

Attention to all USAA members.My best friend submitted her TAX RETURN to a wrong account. Because we know that you have a great he...

CynthiaUSAA's avatar
CynthiaUSAA
FOXY15, Thanks for reaching out in Community. We'd like to research this matter further. Please have your friend contac...

USAA TAKE MY MONEY WHILE I AM ON VACATION/BUSINESS TRIP A...

May 2, 2016

I cannot access my account. I almost had to sleep in my car last night. All because USAA decided to take my money "under review!" ...

CynthiaUSAA's avatar
CynthiaUSAA
NYCA14, Thanks for reaching out in Community. I regret to hear of your experience. Our members' account security is a t...

track money

May 1, 2016

Please add additional abilities to offer reprots to show 12 month history based on catergories - month to month based on catergori...

CynthiaUSAA's avatar
CynthiaUSAA
batman23, Thank you for taking the time to share your feedback. We constantly look for opportunities to improve our pro...

Bank card?

Apr 30, 2016

Will I be sent a bank card?

CynthiaUSAA's avatar
CynthiaUSAA
Broteinshake, Thank you for posting your question in the Community! After review with our bank, we don't show any open/...

Solo Travel

Apr 30, 2016

I've traveled for decades and always pay a hefty single premium for traveling solo. Are there any USAA cruise and travel options w...

CynthiaUSAA's avatar
CynthiaUSAA
Sports Model, Thanks for reaching out in Community! Check out our travel link with more information: http://bit.ly/1WCR...

Explore Cruise & Travel

Apr 30, 2016

My husband and I have used Explore Cruise & Travel for our recrational travel for years. Our Personal Vacation Consultant we had f...

CynthiaUSAA's avatar
CynthiaUSAA
Linda the Book Lover, I am so happy to hear you found Roy to help with your travel needs! I am however, sorry for the t...

USAA Customer Service gone awry

Apr 29, 2016

I have 15 accounts with USAA. My entire bloodline is military and uses USAA for everything and has since inception. Not only is my...

ENLsDAD's avatar
ENLsDAD
B52Brat-- don't think Cynthia USAA is going to get anything accomplished for you. I was recently in the same boat as yo...
CynthiaUSAA's avatar
CynthiaUSAA
B52Brat, Thank you for taking the time to share your experience with us in Community. It saddens me you were left feeli...

Divorce

Apr 28, 2016

As a military Dependant/spouse, will I lose my USAA privileges such as auto insurance and banking in case I get a divorce?

CynthiaUSAA's avatar
CynthiaUSAA
Mil spouse, Thank you for reaching out in Community. Toni2962 is correct! You can came off the current policy and issue...
Mil spouse's avatar
Mil spouse
Thank you so much! :)
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