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Worst Experience in 30 years as USAA member

Nov 17, 2017

To Whom it May Concern: In my over 30 years as a USAA member, today, I am the most dissatisfied I have ever been with a USAA servi...

Tampa Girl's avatar
Tampa Girl
I had the same experience several years ago, and I was close enough to USAA to see the building while I sat next to my ...
Sfb1995's avatar
Sfb1995
Alex, check out the NFL petition. This is NOT the same company I joined and trusted 36 years ago!

Multifactor Authentication

Nov 17, 2017

Why doesn't USAA allow you to use a third party authenticator app, such as Microsoft or Google's Authenticators with push notifica...

USAA Social Service's avatar
USAA Social Service
Stokkolm, Thank you for your post regarding multifactor authentication. It's certainly not our intent to inconvenience ...

Mailed Deposit

Nov 16, 2017

I mailed a deposit to USAA through USPS priority express overnight. I used the address that I was provided by a USAA respresenativ...

USAA Social Service's avatar
USAA Social Service
Mandie4kiss, your feedback regarding the deposit limit is appreciated and will be shared with our team. I regret to hea...

USAA doesn't care about Vets or anyone!!

Nov 16, 2017

This company is a joke I have been with them for years my basement wall unexpectedly started to cave in it broke my drain pipe and...

USAA Social Service's avatar
USAA Social Service
Irate!!, I am sorry to hear that you feel this way regarding your claim and would like to have it reviewed further. I h...

WORST INSURANCE COMPANY ON THE PLANET

Nov 15, 2017

My home I'm utah and Henderson nv were robbed. I filed the claims. I also have an x that wants to destroy. I suffer from severe pt...

USAA Social Service's avatar
USAA Social Service
Theresa702, I am very sorry to hear of your situation and your concerns with your claims. I am escalating your situatio...

Customer Service

Nov 14, 2017

I've been told since November 9th that a manager was going to contact me about a banking issue. Today is the 14th and I still have...

USAA Social Service's avatar
USAA Social Service
Unicorn1980, I am sorry to hear of your recent experience and the situation you are in. I have shared this with a colle...

Nonrenewal after ONE liability claim in 25+ years USAA lo...

Nov 13, 2017

I am so disappointed and appalled regarding a homeowner's nonrenewal notice I received from USAA via letter on Saturday, November ...

USAA Social Service's avatar
USAA Social Service
jfhick, I am very sorry to hear about your situation and the concerns you have with your policy not being renewed. I ha...

Support of Political TV Shows

Nov 12, 2017

As a member of USAA for over 25 years, a Vietnam era veteran, and an independent voter, I was surprised to see that USAA is an adv...

GG10's avatar
GG10
Please notice that USAA has also advertised on the Rachael Maddow show and other ultra liberal shows so I am assuming y...

Using cash for a certified check

Nov 12, 2017

I have cash that I need to use for a certified check instead of withdrawing it from my account. How do I do this?

USAA Social Service's avatar
USAA Social Service
Thank you for your inquiry. The cash would have first converted to a money order you can buy locally, then deposited in...

Usaa insurance

Nov 12, 2017

My ex husband was active duty. After the devorce I kept USAA as my carrier. I am getting remarried to a man who has never served. ...

USAA Social Service's avatar
USAA Social Service
Hi Jen29 - Congratulations on your upcoming nuptials! To learn more about eligibility, please follow this link: http://...
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