Money Manager

I have been working hard to use money manager. Now I have realized that it is failing to pick up charges on one of my credit cards...

Thanks!

All I see are negatives on this page and I wanted to counter that. Usaa has been a phenomenal bank for me and everyone I know. I h...

DSTEXAS's avatar
DSTEXAS
There are a few legitimate gripes, but most are based on things that are common operating procedure with any financial ...
tkirchbaum's avatar
tkirchbaum
I was going to write a post like this also! Most (not all) the negative post are from people expecting USAA to change t...

USAA Secured Card Credit Limit Increase

Considering the USAA Secured Credit Card. I know the opening deposit amount is placed in a CD. If I open the account with $250 (wh...

Molan_Labe's avatar
Molan_Labe
Nope you can add money to it at anytime ya want to...

Mad mad customer

Comment from member God1

BrianaHartzellUSAA's avatar
BrianaHartzellUSAA
Dear God1, I am so sorry for your experience. We would like to get you in touch with someone who can look into your sit...

Disappointed with customer service

I have been a member and avid user of USAA products and services for over fifteen years now. I have always been extremely satisfie...

JTP's avatar
JTP
Wow! So sorry to hear about your bad experience with USAA and Customer Service. I've been a USAA member since 1983 and ...
BrianaHartzellUSAA's avatar
BrianaHartzellUSAA
Dear Disappointed and Alex, I am so sorry for the decline in service you have experienced. We would like to the chance ...

Waste of a Ding On my Report/Credit Card No Improvements

I can't believe USAA let's Capital One out do them. I was upgraded from a basic card, Quick Silver Rewards with Capital One with p...

DSTEXAS's avatar
DSTEXAS
My two USAA cards put the capitol one card to shame. I do have a capitol one I use for international purchases. Too bad...

Breach of contract, bad faith claim

Got in an accident, USAA wouldn't tow my car to a body shop because it was after hours. The operator told me I had the coverage so...

DSTEXAS's avatar
DSTEXAS
Sounds like you got the tow from Roadside, which is normally for breakdowns. Usually in accidents it is covered under y...
Mrs.EricaV.Morales's avatar
Mrs.EricaV.Morales
Good luck with SF. I Worked for both companies in the past. I would never do business with SF. The agents aren't SF emp...

Budget Tool Problems

I am having problems trying to arrange my expenses under the proper category titles (i.e. Loans being listed under debts, Househol...

Kurt L's avatar
Kurt L
I don't understand why this tool is getting worse. I've been using this for years. At times it was flakey then fixed. N...
Iheartmybudget's avatar
Iheartmybudget
Use different budget tools like mint quicken or ynab. USAA'S budget tool will make you tear your hair out. Or use excel...

Will USAA consider goodwill/good faith letters to remove ...

I have been an USAA member all of my life and have never had any problems with USAA. I paid off an auto loan that was financed thr...

DSTEXAS's avatar
DSTEXAS
Huntress, It definitely doesn't hurt to ask, but you'll probably find out that it may not be legally possible. The same...
Hunteress's avatar
Hunteress
Thank you for your response.

HOW DO I GET IN TOUCH WITH A HIGHER UP REP?

I need to speak to someone higher level than the reps that answer when you first call in. How do I get someone to contact me?

BrianaHartzellUSAA's avatar
BrianaHartzellUSAA
Hi Hope314, If you send us an email here at socialmedia@usaa.com with your member number and a brief description of wha...