Breadcrumb Trail:

Welcome
Welcome

Safelight and USAA

Mar 24, 2017

I am beyond upset with USAA car insurance and customer service. I have only been with USAA for less than 3 months and I highly dou...

USAA Social Service's avatar
USAA Social Service
MJD1104, I am sorry to see that we have not met your expectations on your glass claim. I have escalated your situation ...
Gettin-poor-service's avatar
Gettin-poor-service
Makes one wonder where the money goes. Hard to figure out. On another note I read the CEO made 2.7 million last year an...

Bankruptcy department has no accountability!

Mar 24, 2017

Filed bankruptcy November 2014, had it discharged April 2015. Even though we didn't want it included in the bankruptcy, our truck ...

Income tax refund deposits

Mar 24, 2017

If USAA recieves my federal refund on a Friday; when will the funds become available in my account? Would it be the next day since...

Byrd2014's avatar
Byrd2014
Thank you Janey, it does help!
USAA Social Service's avatar
USAA Social Service
Byrd2014, if the funds are received via direct deposit the funds would be made available once received. I hope this hel...

Worse Experience Ever!!!

Mar 23, 2017

I do not recommend anyone to use this bank primarily for financial purposes. I have been with this bank for a year and unfortunate...

Gettin-poor-service's avatar
Gettin-poor-service
Note there was no attempt to render customer service just a replay of policies and procedures. So it begs the question ...
USAA Social Service's avatar
USAA Social Service
Hello and I'm sorry for any financial difficulties the hold I causing you at this time. We truly understand having acce...

Call me Option does not work overseas?

Mar 23, 2017

To the peoples of USAA, Has anyone else had problems with the "Call me" option with an internation number? I can not get anyone at...

USAA Social Service's avatar
USAA Social Service
Joe M. Sorry to hear you're having problems reaching us while overseas. When using our mobile app the call is via inter...

USAA Bumper Stickers

Mar 23, 2017

I would like to request 2 bumper stickers as well.I had called several months ago requesting these; however, they never arrived in...

USAA Social Service's avatar
USAA Social Service
Hello MCBYTE, I apologize that you have not received the USAA decals. I've located your information and have ordered th...

Stickers

Mar 21, 2017

Can I get two USAA stickers for my cars?

USAA Social Service's avatar
USAA Social Service
Thank you for your long time, loyal membership DoubleBogey! We will get those right out to you, please allow up to 3-4 ...

Android biometric login not working

Mar 20, 2017

I'm running Android 7.1.2 and none of the biometric login options work. I have quick login enabled in the app, and when i go to en...

Why Phi's avatar
Why Phi
iphones have the same issue. its your phone.
USAA Social Service's avatar
USAA Social Service
Hi nobio, thank you for taking the time to post in our community. I'm sorry to hear you've been having problems with th...

Mobile app not working

Mar 20, 2017

Every time I try to log in to the mobile app I get a message that says "Security Warning: We have detected an invalid certificate ...

USAA Social Service's avatar
USAA Social Service
Dahlia1, we certainly do not want you to have any issues using the app. Please contact our support team so they may tro...

Member Profiles

Mar 17, 2017

I am curious - Why do we keep our profiles up-to-date if USAA does not follow the guidelines or our wishes? Example - we continue ...

USAA Social Service's avatar
USAA Social Service
Hello and thank you for providing me your follow-up response. I'm sorry to hear that you have already spoken with us an...
NSueZ's avatar
NSueZ
@usaa This is the wife now speaking - I have walked through the settings of both accounts (we have Power of Attorneys) ...
Close Pop-up