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Rental Car Overcharge

Jan 17, 2017

I have a complaint with regard to Hertz Car Rental. I rented a car in Reno for less than 48 hours. I drove it 37 miles during that...

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USAA Social Service
MLee, Thank you for sharing. We have asked a business specialist to look into your concerns further and to follow up wi...

Check deposit turnaround time

Jan 16, 2017

I love USAA, but my biggest issue with them is that every term I get a check from my school to live on, but because it is a little...

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USAA Social Service
Hey there Lullu, we understand the importance of your deposit. I have sent you an email on usaa.com that has informatio...

USAA Won't Extend my Rental Despite my claim not being cl...

Jan 16, 2017

One of the worst accidents you can have is when the 2nd party is also with USAA. The claim is certainly treated differently since ...

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USAA Social Service
Mr. Livingstone - Thank you for sharing your case. I am engaging our claims department to review your auto loss to see ...

want CEO email or mail address

Jan 15, 2017

My account was closed without advising me. Had multiple checks, autodrafts, autopays out. Acct had $63k in it. Member for 50 yr wi...

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USAA Social Service
Zcar - Thank you for your post. I'll be glad to escalate your situation. Please be assured you will be contacted once w...

USAA limitless cash back credit card

Jan 14, 2017

Do you know when this will be expanded to all states ? I would like to take advantage of this card/programThanks

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USAA Social Service
Reupeddie, This is not the impression we want you to have. I will have a subject matter expert review your concerns and...
Reupeddie's avatar
Reupeddie
batman23, forget about it! The direct answer to your question, from a financial standpoint it does not make sense for a...

Check fraud

Jan 14, 2017

A check was written for 561.94 and I didn't write any checks to anybody to pay anything. That money should have still been in my c...

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USAA Social Service
Mike272, I'm sorry to hear that there was a fraudulent check that had cleared your account. Before we can file a disput...

INFURIATED WITH YOUR CUSTOMER SERVICE

Jan 14, 2017

Completely done with USAA. I applied for a card on 1/11 and selected the "expedite" for $8. I am approved for a large amount almos...

ramma57's avatar
ramma57
Hours later, still nothing...... at least you are consistent....
ramma57's avatar
ramma57
Not a word..... but after all the calls and all the time on the phone I don't expect to hear anything.

Kudos for Patricia Miller

Jan 14, 2017

I would like to thank and give kudos to Patricia xxxx for helping me with my recent hail claim with my sienna. In 26+ years with U...

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USAA Social Service
Anotherbear, Thank you so much for the compliment! I am glad to hear Patricia was able to assist you in your time of ne...

CVV number not issud automatically

Jan 14, 2017

aim still waiting for the card but it said on the site they would provide it for you immediately HELP

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USAA Social Service
Hello Jeffrey and thank you for your inquiry. Unfortunately we are unable to confirm CVV codes on our systems. The only...

Thirty year member--USAA Really Slipping

Jan 13, 2017

Spoiler (Highlight to read)Thought the circular reasoning, deflecting questions, and bullet points being on-message were the domai...

CG-BMCM's avatar
CG-BMCM
I am also a 30 year veteran and every step of the way I was with USAA!!!I just made a post today about how their insist...
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