Why doesn't Vacations group at USAA recognize my USAA #?

Highlighted
RLPJACKE
Contributor

I am consistently being told by the Vacations department rep that my USAA # is invalid even though I've had the same one for 25 years and have Life Insurance, Banking, Investments.  What is wrong with your system that the rep can't figure this out?  When I call the Banking group they verified my ID but can't really help.  Is there a central group at USAA that can actually help me here?

1 REPLY

I'm very sorry for the ongoing verification experience you are having with our travel services and we would like to see if we can offer additional support. I will engage the appropriate department to assist with this concern and we will be in touch with you. Thank you for your patience!