I too could not access the link you provided (server not found). Also, while it saddens us to hear that any of our members have experienced less than stellar service, we do not remove posts simply because a member has shared a less than favorable review of USAA. As long as your letter meets the moderation guidelines it will not be removed.
Ok in defence of USAA and any other coders, program writers, and geeks:
The problem is between the chair and the keyboard.
Your first post link propertiest:
Your second post properties:
First does not work, second one does. Although you made a statement of collage of comments from other customers, yet none can be seen because the page is underconstruction. I know being a network computer administrator of 19 years it doesn't take 5 days to even start a page let alone post comments.
Please for the love of sanity, if you're going to make a statement, be able to atleast back it up. Don't waste time.
I came here to submit a complaint and found yours appalling. I have already commented on yours 2 times now and completed mine, of which is backed up with proof, and 5 times longer.
"USAA won't let me post my letter!" Please use some logic. If you know anything about computers (building a webpage) you would know to convert to text and be able to manage and/or copy/paste to just about anywhere. Just remove foul language and PII.