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Mobile App

Mobile App

Twinford's avatar User  Twinford  (Opens a pop up layer) Occasional Visitor

I cannot figure out how to refresh non USAA accounts on the app. Id like to be able to see the current balances for them too. Is this possible and I'm missing something?

HELP: How Do I Refresh Non-USAA Accounts Via The USAA Mobile App (ANSWERED)

WEBSITE GURU's avatar User  WEBSITE GURU  (Opens a pop up layer) Trusted Contributor

Twinford;

 

You can indirectly refresh your Non-USAA Accounts via the USAA Mobile App.

 

Here is how:

 

1. Logon to USAA Mobile App (if you haven't already).

 

2. In upper right corner click on Menu and then click Launch usaa.com (note this will log you out of USAA Mobile App)

 

3. When usaa.com appears in your phones "default browser" do this:

 

  • Click on the I want to DROP MENU next to the Non-USAA Account you wish to update and;

  • Then click Update this Account.

4. Remember to Log Off of usaa.com.

 

I hope this answers your question.

Re: Mobile App

SteveW's avatar User  SteveW  (Opens a pop up layer) Frequent Visitor

I root of the issue isn't that you can't refresh your non-USAA accounts.  It is that you cannot perform the function from the app.  This should not be a major issue to implement.

Re: HELP: How Do I Refresh Non-USAA Accounts Via The USAA Mobile App (ANSWERED)

Lilibet's avatar User  Lilibet  (Opens a pop up layer) Occasional Visitor

But I can't refresh credits cads from my computer!

Re: Mobile App

ladiej's avatar User  ladiej  (Opens a pop up layer) New Member

What ever happened to the refresh button that was on the app? im so tired of having to call just to have my account refreshed when i was able to do it from the app!

Re: Mobile App

AngelaCabanUSAA's avatar User  AngelaCabanUSAA Community Manager

ladiej,

 

I will send this over to someone in our mobile app department to review. Thank you for posting in the community!

Re: Mobile App

AngelaCabanUSAA's avatar User  AngelaCabanUSAA Community Manager

ladiej - would you be able to let me know what kind of mobile device and operating system you are using?

Re: Mobile App

Lilibet's avatar User  Lilibet  (Opens a pop up layer) Occasional Visitor

AngelaCabanUSAA, I have Kindle Fire
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