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Android biometric login not working

Android biometric login not working

nobio's avatar User  nobio  (Opens a pop up layer) Contributor

I'm running Android 7.1.2 and none of the biometric login options work. I have quick login enabled in the app, and when i go to enroll in any biometric fuction (fingerprint, facial recognition, or voice), it acts like it's enabling it, but it never does.

 

I've deleted all biometrics from my phone, cleared the app data, deleted the app, reinstalled it, and tried again several times and always get the same result.

 

This is directly following a factory data reset on my phone.

Re: Android biometric login not working

USAA Social Service's avatar User  USAA Social Service USAA Service

Hi nobio, thank you for taking the time to post in our community. I'm sorry to hear you've been having problems with the biometric login. Our Website Customer Support will be best able to troubleshoot and resolve this issue with you. You can reach their team by calling 877-632-3002. I regret any inconvenience this has caused. We look forward to hearing from you. -Meredith

Re: Android biometric login not working

Why Phi's avatar User  Why Phi  (Opens a pop up layer) Occasional Contributor

iphones have the same issue. its your phone.
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