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An experience with Enterprise Rental Car reservation made through USAA

An experience with Enterprise Rental Car reservation made through USAA

ggoodenow's avatar User  ggoodenow  (Opens a pop up layer) New Member

I tried to pick up my car 5/13/14 at 1700 at Jax. The clerk at JAX refused to honor this reservation. Said she couldn't find it and didn't seem to care one way or the other. She said there were other rental car companies I could try. Very poor customer service skills. Needless to say I made other arrangements and it will be a while before I rely on Enterprise again.

 

-----Original Message-----

From: onlinereservations@enterprise.com [mailto:onlinereservations@enterprise.com]

Sent: Monday, May 12, 2014 3:20 AM

To: GGOODENOW@BELLSOUTH.NET

Subject: Reminder: Enterprise Rent-A-car Reservation # 792730992

 

Dear JEFF  SPARKS,

 

This message is to remind you that you have made a reservation with Enterprise Rent-A-Car. Your rental information is summarized below.

 

Thank you for choosing Enterprise Rent-A-Car.

 

P.S. Remember us when you're renting in town.  Enterprise is always nearby at more than 6,500 neighborhood locations.

 

-----------------------

RESERVATION INFORMATION

-----------------------

 

Confirmation Number: 792730992

 

Name: JEFF,SPARKS

 

Pick Up Date:  Tuesday, May 13, 2014 05:00 PM

 

Drop Off Date:  Monday, May 19, 2014 07:00 AM

 

 

Rental Office Address and Phone Number:

Jacksonville, Fl Arpt

2400 Yankee Clipper Dr

Jacksonville, FL 32218-2492

Tel.: (904) 7416390

 

Office Hours:

SUNDAY     07:00 AM     11:30 PM

MONDAY     07:00 AM     11:30 PM

TUESDAY     07:00 AM     11:30 PM

WEDNESDAY     07:00 AM     11:30 PM

THURSDAY     07:00 AM     11:30 PM

FRIDAY     07:00 AM     11:30 PM

SATURDAY     07:00 AM     11:30 PM

 

 

 

------------------------------------

TO MODIFY OR CANCEL THIS RESERVATION

------------------------------------

Please click the link below to modify or cancel this reservation.

(NOTE: Modifying your location, date, or time may result in changes to your rates, taxes, surcharges or underage fee.)

 

https://www.enterprise.com/car_rental/deeplinkmap.do?bid=001&confirmnum=792730992&firstname=JEFF&las...

ight Re: An experience with Enterprise Rental Car reservation made through USAA

727's avatar User  727  (Opens a pop up layer) Frequent Contributor

You might want to edit that and remove the personal information and URL link. 

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