denial of credit card dispute

May 26, 2015

I was very disappointed to learn that USAA denied my credit card dispute. Where can I appeal this decision? Why does USAA decide t...

Tiff Mac's avatar
Tiff Mac
Thank you again for your help. How sad to call USAA and hear John tell me 'there is nothing I can do.' After pressing h...
BrianaHartzellUSAA's avatar
BrianaHartzellUSAA
Dear Tiff, If you give us a call here at 1-800-531-8722 or send us an email at socialmedia@usaa.com (with your member n...

How do I deposit a check?!

May 26, 2015

i used the smartphone check deposit thing once but now it won't let me? Anyone know how to fix this or how I can deposit a check a...

BrianaHartzellUSAA's avatar
BrianaHartzellUSAA
Rahh, We were experiencing some technical difficulties this afternoon. I encourage you to try again now that the issues...
DSTEXAS's avatar
DSTEXAS
There are several ways to deposit a check: Deposit@Home on your computerDeposit@Mobile on a smart phone or tabletEasy D...

Apple Pay Verification

May 26, 2015

I've been a USAA member for coming up on 20 years, and I have always been pleased with their service, so this is an outlier for me...

ALinPHX's avatar
ALinPHX
This same thing just happened to me. 
BrianaHartzellUSAA's avatar
BrianaHartzellUSAA
Hi Jordan, I am not an expert on ApplyPay, so I have passed your question along, and will update when I receive an answ...

Daughter's car in my name

May 25, 2015

I purchased a car for my daughter two years ago with the agreement that she would make the monthly payments. She missed a few paym...

BrianaHartzellUSAA's avatar
BrianaHartzellUSAA
Hi Helpful Dad! I have sent your question to an expert here at USAA and will update when I have an answer!
DSTEXAS's avatar
DSTEXAS
Yes, if they refinance it, then the new bank will pay off the old loan. It will take a few weeks to a month to show up ...

Hold on funds

May 25, 2015

im very disappointed that every time I deposit a check there's a hold put on it. Today I needed access to that money for my sons m...

DSTEXAS's avatar
DSTEXAS
The best defense against a deposit hold is to be prepared for it. They are basically a fact of life nowadays due to sig...
BrianaHartzellUSAA's avatar
BrianaHartzellUSAA
Hi Ms. Carter, Thank you for taking the time to participate and post in the community. I am sorry to hear about the fun...

Banking. Checking account direct deposit

May 25, 2015

If pay day falls on a Monday but that happens to also be a holiday when will my direct deposit post to my account?

BrianaHartzellUSAA's avatar
BrianaHartzellUSAA
Tony, Thank you for posting! DSTEXAS and Jesse, Thanks for your great answers!
Jesse Fender's avatar
Jesse Fender
Generally this depends on teh employer as DSTexas said, Most in my expierence post them based on when the pay day falls...

Does anyone know what happens if USAA secured credit card...

May 24, 2015

Hi everyone. I was hoping to get an answer today, but didn't realize USAA was closed on weekends (or at least, didn't remember). I...

iciclez's avatar
iciclez
Yes, thank you all for your help/advice
BrianaHartzellUSAA's avatar
BrianaHartzellUSAA
Sorry we were unable to help you this weekend icilez. You can call us Monday to Friday: 7:30 a.m. –to 8 p.m. Saturday: ...

I know it's not much...

May 24, 2015

I just wanted to say thank you in helping me move forward after my car collision. I really appreciate everyone's cooperation and c...

BrianaHartzellUSAA's avatar
BrianaHartzellUSAA
We are so humbled and pleased to hear that you have been happy with our services and are so glad you are ok after your ...

Debit card numbers

May 23, 2015

Why do my husband and I have different card numbers for the same account. It makes it so hard to keep track of receipts. This is t...

U.S. AA member's avatar
U.S. AA member
Thanks Briana I have seen your response and checked it out. Have a great weekend! Cathy
BrianaHartzellUSAA's avatar
BrianaHartzellUSAA
This is a little repetitive of the fellow member answers above, but I wanted to post the infomration I recieved. Since ...

HERTZ GOLD

May 22, 2015

Hertz Global Holdings, Inc.c/o Corporate Secretary999 Vanderbilt Beach Road, 3rd Floor,Naples, FL 34108 FRADULENT UNAUTHORIZED ADD...

DSTEXAS's avatar
DSTEXAS
Is this by any chance showing as pending in your account. Sounds to me like it may just be a hold. Car rental companies...
Jessie M.'s avatar
Jessie M.
Did you pay with a debit card or a credit card? The reason I ask is that some rental car companies usually have a polic...