Community users have been posting about a request to update their W-9 forms and we wanted to provide some additional information.
What is a Tax Certification (W-9 form)?
A Tax Certification (W-9 form) is a form that certifies member’s tax payer information (name and social security number). For more information on W-9 form, visit irs.gov website.
Why am I being asked to update my W-9?
To ensure our members’ tax reporting information is up to date, accurate and reported correctly to the IRS, USAA may ask members to update their W-9 forms. We want to make sure we have the most accurate tax information on file. To assist with completing the W-9, we have created a digital option which allows for the document to be easily and quickly completed online. If your account is eligible for the digital option, you should be prompted when reviewing your transactions on usaa.com.
Where can I update my information?
When reviewing your transactions on usaa.com you should receive a “digital detour” that will prompt you to sign the required form. This is also available on mobile. If you do not see the prompt on mobile, make sure to update your device with the latest version of the USAA mobile app.
What if I do not see the prompt?
Not all members are being asked to update their W9. Those members will not see the “digital detour”.
Or, your account is not eligible for digital detour. If your account is not eligible for digital detour, you will receive a W-9 form in the mail. If you prefer the W-9 form mailed to you, please call us at 800-531-USAA (8722).
Do you have any other questions we can help answer regarding the W-9 update request?