144 Comments (144 New)

USAA Community w9 request.jpg

Community users have been posting about a request to update their W-9 forms and we wanted to provide some additional information.


What is a Tax Certification (W-9 form)?

A Tax Certification (W-9 form) is a form that certifies member’s tax payer information (name and social security number). For more information on W-9 form, visit website.


Why am I being asked to update my W-9?

To ensure our members’ tax reporting information is up to date, accurate and reported correctly to the IRS, USAA may ask members to update their W-9 forms. We want to make sure we have the most accurate tax information on file. To assist with completing the W-9, we have created a digital option which allows for the document to be easily and quickly completed online.  If your account is eligible for the digital option, you should be prompted when reviewing your transactions on


Where can I update my information?

When reviewing your transactions on you should receive a “digital detour” that will prompt you to sign the required form. This is also available on mobile. If you do not see the prompt on mobile, make sure to update your device with the latest version of the USAA mobile app.


What if I do not see the prompt?

Not all members are being asked to update their W9. Those members will not see the “digital detour”.

Or, your account is not eligible for digital detour. If your account is not eligible for digital detour, you will receive a W-9 form in the mail. If you prefer the W-9 form mailed to you, please call us at 800-531-USAA (8722).


Do you have any other questions we can help answer regarding the W-9 update request?

New Member

I called USAA today only to be told by a lady that the IRS requires this form and that it is the law. The more questions I asked the less she could answer.  She finally told me I can either fill the form out or risk my account being closed and not allowed to open another account. When I asked for the corporate phone number she told me she could not give me that information and of course her supervisor was not available.  I asked again about why I needed to fill this form out and she put me on hold for 7 mins. 

I constantly see USAA saying they will refer you concerns to someone but just like they sent the email demanding information they can post a message without giving peoples personal information a reason for this form. And the real reason why they want this information. Because, simply having a person tell you it is so USAA can report your earnings to the IRA is really unacceptable

USAA Service
USAA Service

@LostWithThem, thank you for reaching out. I understand that you have concerns about a request for a W9. A tax certification W-9 is a required form that certifies the member's backup withholding (BUW) status with the IRS. USAA uses this form to report the member's correct tax identification number (TIN), and associated name for all primary accounts (checking, savings, certificate of deposits) the member has, to the IRS. This includes payments to members that are subject to backup withholding (BUW). These payments include, but are not limited to:

  • Earned interest
  • Promotional Credits

After reviewing current IRS standards for a valid W-9 form, USAA determined that we need to obtain a new Tax Certification W-9 Form for primary deposit account holders.


Excellent service is still a top priority for USAA. Therefore, I would like to thank you for the feedback that you provided regarding today's phone conversation. We will review the situation for any servicing opportunities. ~DC


15 pages of negative comments about this, time to add mine.  I have five (5) checking accounts that are "trust" accounts.  Each has an EIN (employee identification number) that I provided USAA originally WHEN I OPENED each account.  Now, two accounts have had "tax withheld" transactions in January and February. I received NO communication or request for a W9 for one of the two.   When I requested a letter, just this past took the Representative about 25 minutes, much with me "on hold" to generate one.  I received it yesterday...but guess has MY NAME on it...NOT...the name of the account, which is the name of the trust!  What an utter fiasco.  How about some phone calls before you start WITHHOLDING tax USAA?  I am done with USAA after 35 years as a member.  My banking is going to my local credit union, where I can actually talk in person to someone knowledgeable.

USAA Service
USAA Service

@Frustrated2020a, I can see you're upset and will engage a subject matter expert to review your situation further. Please allow sufficient time for completion of their review and we will follow up with you. - Ben