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USAA Community Roadside Assistance FAQ.jpg

There are two types of drivers. One, like myself, who views the low fuel light on their dashboard as a friendly reminder and another like my husband who fills his tank even before the light has a chance to illuminate. I should have known that my rogue ways of testing how accurate my “miles until empty” car gauge performed would catch up with me…

 

In this post, we are taking a closer look at top questions in community regarding USAA’s Roadside Assistance. We hope this help you understand the service and provide information in the case you too have the need for some aid on the road.

 

Here are the services available with Roadside Assistance:

  • Changing flat tires.
  • Emergency gasoline delivery. (The price of gas isn't covered.)
  • Lost keys and lockouts. (The cost of the key isn't covered.)
  • Towing when stuck on or by a public roadway.
  • Towing disabled vehicle to the nearest repair facility.

 

How do I get Roadside Assistance?

Request roadside assistance online or call Agero, our roadside service provider, at 800-531-8555.

Outside the United States? Please call us using our international phone directory.

 

When you call, please have the following ready:

  • Your USAA number
  • Your location

What if I use a towing company of my own choosing?

If you use a provider that does not work with Agero then you can submit your receipt for review and reimbursement.

 

If you have already had services provided and need reimbursement, you can submit your claim online, use the USAA App on your mobile device, or call us at 210-531-USAA(8722).

 

If I needed to get gas for my car do I have to have money for it at the time or how does that work?

Roadside Assistance will pay for the fuel to be delivered to your location; however, it will not pay for the actual cost of the fuel. 

 

Have you had to utilize roadside assistance or have questions? Please comment below.

 

Related Posts:

I've Been In an Accident, Now What?

 

About the Author: Briana Hartzell is a Navy spouse, mother to two beautiful girls (4 and 2 years), a former full time USAA employee and a graduate of Texas A&M University. Briana writes at Being Briana, a blog focused on the joys that military life and parenthood can bring.

 

USAA Roadside Assistance™ is part of USAA Towing and Labor coverage and applies to covered vehicles only. USAA Roadside Assistance is provided through Cross Country Motor Club, Inc., Medford, MA 02155, except in AK, CA, HI, OR, WI and WY, where services are provided through Cross Country Motor Club of California, Inc., Thousand Oaks, CA 91360. NOTE: If you need to use USAA Roadside Assistance for an insured vehicle that does not have USAA Towing and Labor coverage, you will be responsible for all charges and services performed. USAA Roadside Assistance coverage does not cover the cost of repair parts. Additional premium required for towing and labor coverage with USAA Roadside Assistance

 

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42 Comments
USAA Service
USAA Service

Hi Renegade2, thank you for reaching out to us in regards to your coverage for roadside assistance. Are you currently in a situation where you are in need of a tow, we want to make sure you are ok?

Occasional Visitor

How many miles does USAA Roadside Assistance cover?

USAA Service
USAA Service

Hello @Dog mom3, Here is a link from USAA.com with information regarding USAA Roadside Assistance: https://bit.ly/2Z9P6iQ. Please copy and paste the link into a browser to access the page. You can also add Roadside assistance to your policy online at USAA.com. For immediate assistance, you can chat with us online while you're logged into your account. When you're on a page where chat is available, you'll see "Reach a Representative/Ask USAA" at the top right. Select the drop down menu, then select "Chat". If you prefer, please call us at 210-531-USAA (8722), our mobile shortcut #8722 or 800-531-8722. Thank you! ~ Shane 

 

New Member

If I loaned my vehicle to my Dad to use and something happened that required roadside assitance would he be covered if I was not in the vehicle?

USAA Service
USAA Service

MGriz, Great question! The coverage would be specific to the vehicle, not the driver, so if the vehicle had roadside assistance coverage and a permissive user (your Dad) was driving the vehicle, coverage would still apply. Please let us know if you have any additional questions. ~Danielle

New Member

Would roadside assistance cover a tow from my house to the mechanic shop? 

USAA Service
USAA Service

Good Monday @whiskey2,

 

To find out if you have coverage, you can call - 1.800.531.8555 or log on to your USAA mobile app to file a towing claim. - Ina

New Member

My first and only experience with USAA's roadside assistance was not good. In fact, it did not work at all. I had a tire begin unraveling on the freeway and was able to limp to an exit. I pulled into a gas station and attempted to call USAA for assistance. I was using my cellphone and my car is equipped with handsfree phone service. I did not have my USAA password to log onto the website or anything with the d*mn phone number for roadside assistance with me. I had my insurance card with a USAA phone number, so I called that.  I had to go through the extremely long phone menu idiocy several times and NEVER DID GET CONNECTED TO AGERO! I kept getting put on hold and while waiting for Agero to answer or send a message or something, the phone kept timing out and disconnecting.  I finally just gave up and had to limp to a tire shop that just happened to be only a mile or so away and got a new set of tires put on my car. If I had been out in the middle of West Texas, I WOULD STILL BE THERE STRANDED.  All this internet app cr*p is great, when it works, but when it doesn't you may as well be holding a brick in your hand. 

New Member

If I call RSA for a flat tire, does USAA report it to C.L.U.E, the Comprehensive Loss Underwriting Exchange, as an at fault claim?  This is common when roadside assistance is purchased thru insurance companies.  So, does USAA do this?

USAA Service
USAA Service

Hello @jessayin, I apologize that you had such a hard time making connections with roadside.  We offer two ways to schedule roadside:  by phone or online through the usaa.com app.  If do not have the app downloaded to your phone I encourage you to take a  moment and do so.  The app is SUPER easy and walks you step-by-step through the process.   If you are experiencing issues logging on to the website (as you mentioned in your post), you may need to speak with one of my insurance colleagues who can walk you through everything. - Ina