Community Manager
Community Manager

How to Detect Imposter Scams USAA Community.jpg

“Wait! Why is USAA Contacting Me?”

(Ring, Ring, Ring)


You look at the caller-id and it says “USAA” across the top. It’s not a 1-800 or a 1-877 number, but when you answer, the caller says they are with USAA Bank and now asks for your customer service identification number to verify you. The caller may offer to assist with installing software you need for your financial services…what do you do?


STOP! If USAA is calling you, we will never ask for your “customer” identification number, credit card number or other personal information. Ask yourself - does the caller really represent who they say they do?

  • Red flag! As an association focused on the financial security of the military, veterans and their families, we will always refer to you as our “member.”
  • Do not share security or personal data: USAA will never call you, and then ask you for your one-time verification code, USAA PIN, password or other personal identification details.
  • Always know you can call USAA @ 1-800-531-8722 to determine if any request for information is valid. When you call us, know that we’ll use the multifactor identification code to verify you from your phone.

VERIFY! Impostors don’t just try to contact you by phone. Sometimes a scammer may send an email or text pretending to be your bank or another organization.

  • Do not download any software or click on unknown links sent to you by email or text! USAA will never ask you to download software in an email or while you are on the phone with us. Use the USAA Mobile app for secure access.
  • There are some easy ways to ensure the email is from USAA. Our emails include a Security Zone to help you distinguish a legitimate email from a fraudulent one. Here is what to look for to help identify authentic USAA emails:
    • Always hover over the sender’s email address to verify who it is from; USAA will only send emails from an address that clearly indicates it is from USAA.
    • A personalized stamp at the top right corner of USAA emails.USAA Security Zone Image USAA Community.jpg
    • Includes first and last name, last four digits of USAA member number.
    • To be effective, you must verify the spelling of your first and last name and the accuracy of the last four digits of your USAA member number every time you receive an email from USAA.

    • There are also some easy ways to ensure a text message is from USAA.  Based on your request, USAA may send a one-time code as part of its multi-factor authentication process, which will look like this: 
      Example of Text Message from USAA.png


REPORT! Even if you didn’t share personal information or click a questionable link, if you suspect fraud, let us know so we can help prevent it to protect you and other members in the future.

  • If you receive a suspicious call from someone claiming to be USAA who is requesting account information or security credential information, hang up immediately!
  • If you provided any personal identifiable information prior to hanging up, alert USAA Member Security Advisor Services at 877-762-7256.
  • If you did not provide any information, you should still send an email to reporting the phone number or text message and message details. This helps us to actively work to shut down fraudulent callers, sites and emails.


Impostors can come from the least expected places and they are constantly changing their tactics. That’s why it is so important to always be on alert. While USAA uses sophisticated detection processes, we are most effective in fighting fraud when we work together with our members.



NC 0820


"Our emails include a Security Zone . . ."


What is a Security Zone? I have no idea what this means.

Briana Hartzell USAA

Hi @DoggyMom 

Thank you for your comment. The security zone is section in the top right corner of every email you receive from USAA. It looks like this:


USAA Security Zone.JPG


I hope this helps!


Thank you,