“Wait! Why is USAA Contacting Me?”
(Ring, Ring, Ring)
You look at the caller-id and it says “USAA” across the top. It’s not a 1-800 or a 1-877 number, but when you answer, the caller says they are with USAA Bank and now asks for your customer service identification number to verify you. The caller may offer to assist with installing software you need for your financial services…what do you do?
STOP! If USAA is calling you, we will never ask for your “customer” identification number, credit card number or other personal information. Ask yourself - does the caller really represent who they say they do?
VERIFY! Impostors don’t just try to contact you by phone. Sometimes a scammer may send an email or text pretending to be your bank or another organization.
REPORT! Even if you didn’t share personal information or click a questionable link, if you suspect fraud, let us know so we can help prevent it to protect you and other members in the future.
Impostors can come from the least expected places and they are constantly changing their tactics. That’s why it is so important to always be on alert. While USAA uses sophisticated detection processes, we are most effective in fighting fraud when we work together with our members.
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