Administrator
Administrator
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81 Comments (81 New)

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One of the most active topics in the Member Community has been the My Budget tool. I would truly like to thank everyone who has posted feedback these past few months. It is because of your diligence about sharing your concerns that we are now able to present this featured interview with Richard Rohrbough, Director, Product Management. The below interview also includes an instructional video and an invitation to a LIVE chat with Richard to ask your questions (check the bottom of the post for date and time)! Keep your comments and feedback coming; they really are making a difference!

 

Briana: Let’s go back to the beginning. Tell us why My Budget was developed?

 

Richard: My Budget was developed in response to member feedback to provide a better day-to-day budgeting tool with many new capabilities that the now-retired Spending Plan didn’t have. We added in a requirement for the member to enter their income to help more accurately show what money a member has coming in, in addition to what is going out through transactions. We also added in 11 pre-determined top-level spending categories and complementary advice on how to improve your financial footing. Our thought in this is to help our members with a “starter budget” to then build on.
 
Briana: What types of technical issues have you worked to fix since the launch?

 

When we launched My Budget in June 2014, we did run into issues that we had not anticipated. We have addressed many of the technical issues such as not allowing members to save without balancing the budget, credit card payments showing twice, and eliminating duplication of subcategories. We are aware that we have some lingering technical issues and we are working to address those as quickly as we’re able.
 
Briana: Many of our members have also expressed disappointment in the new design and functionality of My Budget. How are we working to improve the experience of using My Budget?

 

Our team is looking at all of the feedback and is either in the process or has plans to address many of the suggestions. In the design of My Budget, we realize we also changed how our members use the Money Management tools. We have three short videos that can take you through how to add your non-USAA accounts, track your money and create a budget. Additionally, we created a short video to help with some of the common questions we’ve heard our members ask:

 

 

 

 
Briana: Tell us more about the LIVE chat you are having on My Budget?

 

We appreciate all of the feedback we have received from our members regarding the My Budget tool and appreciate hearing how we can help create better experiences and tools for you. For questions we haven’t had the chance to answer, we’d like to invite our members to participate in a live USAA Member Community chat on April 9th at 3pm eastern/2pm central. I’ll be hosting with you and Wendy Poling to help address member questions.
 
Briana: Thank you for taking the time to answer all the questions and for making the video.

 

We appreciate our members and we thank them for their loyalty. I hope to talk to as many of you as possible on April 9th.

 

 

LIVE Chat Details:

 

My Budget LIVE Chat with Richard Rohrbough
Date: April 9th, 2015
Time: 3:00 – 3:30 pm eastern / 2:00  – 2:30 pm central

 

 

 

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81 Comments
Administrator
Administrator

Hi SARA1:

 

Please follow the steps below to add additional accounts (right now we can see that you are tracking only 2, is this correct?)

 

o   Log on and go to My Budget

o   Select Edit Budget

o   Select Spending Accounts to Track

o   Select all accounts to be included in the budget

o   Select Continue to Personalize Budget

o   Select Save Your Budget

o   Verify that transactions from all of the tracked accounts are showing in the budget

 

Thank you!

 

Administrator
Administrator

Hi rosemom,

I wanted you to know that we are working on the exact solution you mentioned. This is a very large undertaking, so we will likely break up the work into pieces. I will keep you all posted as we make progress. Thank you again for commenting.

Administrator
Administrator

Hi Geoffery,

 

I wanted to follow up with some additional information from our expert:

 

While we don’t currently allow members to set their own thresholds for the overall budget status, Members do have the option to set their own thresholds on their budget alert.  Members can sign up for alerts on usaa.com by following these steps:

o   Select the My Profile tab

o   Select Manage Preferences from the list of options

o   Select Account Alerts from the list of options

o   Select My Budget Alerts and you will see two types of budget alerts

o   Check the box for the first alert listed and set your threshold amount to whatever percent you want.

o   Click Save.

 

Thank you!

Regular Visitor

Hello,

 

I set up the budget but don't see any "spent" transactions posted against the budgeted items for any category.

 

Is there a setup step I might be missing?

 

Thanks,

Ruben

Administrator
Administrator

Hi Ruben!

I have our my budget expert looking into your set up and will post back when I have an update! Thank you!

Administrator
Administrator

Hi Ruben,

Have you gone through the following steps?

 

o   Log on and go to My Budget

o   Select Edit Budget

o   Select Spending Accounts to Track

o   Select all accounts to be included in the budget

o   Select Continue to Personalize Budget

o   Select Save Your Budget

o   Verify that transactions from all of the tracked accounts are showing in the budget

Regular Visitor

Hi Briana,

 

It looks like those steps did the trick....I can now see the actual amounts spent next each budgeted item.

 

Many thanks !

 

Cheers,

 

Ruben

 

 

Administrator
Administrator

So glad that worked Ruben! Thanks for keeping us posted!

Visitor

Has the split transaction feature been added yet. I see that way back in April it was coming soon. Hopefully soon is now.

Administrator
Administrator

Hi there, AmberAmber! I am looking into this for you, sit tight. Be right back! :-)