Coming Soon! New Logon Experience for USAA Members
USAA is enhancing the security of your personal information with a new logon process and improving your online experience with an updated usaa.com.
USAA will begin a phased rollout of the new member logon experience on USAA.com. The new logon experience is a more user-friendly and streamlined approach to how members login.
We had the chance to chat with Mike Slaugh, executive director of fraud prevention, on the new USAA.com logon experience.
Q: Mike, what are the new changes coming to the USAA logon and how will they affect members?
Mike: USAA is improving your online experience in many ways, including:
- Simplifying how you log on to usaa.com with a more streamlined experience.
- Safeguarding your information with more secure methods of verification.
- Updating usaa.com so it is more intuitive and easier to navigate.
Q: When will this change happen?
Mike: Look for the new logon experience to start rolling out in December 2020. The roll out will be done in phases, completing early in 2021.
Q: Is there anything members need to do?
Mike: Please review your contact information – especially email addresses and text-capable phone numbers – on usaa.com and update your information if needed. If you haven’t done so already, USAA also recommends downloading the USAA Mobile App on your device. It’s easy to download and secure.
Q: How will the Device Recognition feature improve the authentication experience?
Mike: Device recognition replaces the need to enter a one-time code (OTC) every time you logon. This makes the experience easier while still providing a high level a security to protect your accounts. To activate this feature, simply logon to usaa.com and click the “remember this browser” box. Once you complete an initial OTC, then you will be enrolled and future logons from this browser will not require you to complete the OTC process.
To see the new logon experience in action, check out this video:
For more information about how you can be proactive and strengthen your account, please visit the USAA Security Center.
About Mike Slaugh, USAA Financial Crimes Prevention
Mike is the Executive Director of USAA’s Member Identity and Authentication team within Fraud Management. In this role, he leads a high-performing team who provides members with a variety of strong authentication methods across all channels.
Mike has 18 years’ experience in providing support to enterprise security functions including physical security, information security, risk management, cyber supply chain management and member authentication.
Mike graduated from Utah Valley University with a Bachelors Degree in Computer Science with an emphasis in Networking and Data Communications. He also received a Masters Degree in Information Technology with an emphasis in Infrastructure Assurance from UTSA. Mike is also a Certified Information Systems Security Professional (CISSP).
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