Breadcrumb Trail:

Wendy Poling USAA's avatar User  Wendy Poling USAA Money Matters Blog | ‎08-22-2017 03:50 PM

Welcome to the USAA Community

USAA Member Community - Welcome to the USAA Community

 

Hello and welcome to the USAA Community!

 

The USAA Community has grown substantially since its inception in 2011 and we’re always looking for ways to better connect and communicate with not only with our members, but also easier ways for our members to connect with each other.

 

Start Here

 

We invite you to introduce yourself by commenting on this discussion thread.  Visit our topic boards to see what other USAA members are talking about and join the discussions. Explore our blog posts on the topics of Money Matters, Going Civilian, PCS and Deployment. These areas feature a group of popular digital military life contributors with a diverse range of experience and background.

 

Tips on How Best to Contribute

 

  1. Confirm your preferred profile name – Ensure your profile name is unique to you and serves as a name you’d like to be known by others when communicating in this forum. Examples including using your First and Last Name, a Nickname, or a combination of the two. Refrain from using a catch phrase or anything derogatory in your profile name.

  2. Reply to a Question – Visit our topic boards to see what members are saying and chime in with your advice and tips.

  3. Ask a Question – Tap into the knowledge and experience of other Community members. Whether you are getting ready to leave for your first assignment, experiencing a career change or preparing to separate from service, ask your question and connect with other USAA members.

  4. Write a Blog Post – Explore the different areas and consider sharing your unique wisdom and experience. Start by sharing your military legacy story or write about a recent experience with resources you feel would help someone. You could also share a memorable military life experience. These are just a few ways to contribute a blog post in Community.

  5. Get Customer Service Help or Leave Feedback – Need help with a USAA product or service? Visit our Customer Service area, our Social Member Services Representatives are on duty 24/7. If you require immediate support, please contact us at (800) 531-USAA (8722). If you are deployed, you may contact us at 1-877-2DEPLOY (33-7569), 24 hours a day, 7 days a week. 

We are making improvements to the Community often. In doing so, we are seeking your feedback and suggestions on what topics you’d us to feature. Coming up next in this series of getting better acquainted with Community; we’re including fun facts about your community managers, highlighting each of our featured areas and spotlighting questions from members.

 

Thank you for visiting the USAA Community and we look forward to hearing from you soon!

 

Sincerely,

USAA Community Team

 

Related post:

Introduce yourself here: Welcome to Community - Introductions

Comments
by member long term
‎08-31-2017 10:40 AM - edited ‎08-31-2017 10:57 AM

Be aware of extended holds on deposits and transfers on checking accounts. I am a member for 26 years and made a transfer from an outside bank to my USAA checking account on 8/30/2017 in the amount of $60.00 and funds will be on hold until 9/7/2017. When I contacted USAA and was transferred to the Executive Resolutions Team, not only I was treated with disrespected by the team member (Martha), but she told me that there are notes from her department on my account that would made her decide not to lift my extended hold. I asked her to contact my outside bank (USBank) on a three-way call to verify funds availability, since I was stuck with my funds being held by USAA for 8 days and at the same time not being to use my funds with USBank because of the transfer and she refused to do so. I assume that representatives added negative comments on my profile and as a member, I have no control or knowledge on what they will write and those negative notes are affecting me on resolving issues with my accounts and adding extended holds on my deposits and transfers.

Be aware of extended holds on deposits and transfers on checking accounts. I am a member for 26 years and made a transfer from an outside bank to my USAA checking account on 8/30/2017 in the amount of $60.00 and funds will be on hold until 9/7/2017. When I contacted USAA and was transferred to the Executive Resolutions Team, not only I was treated with disrespected by the team member (Martha), but she told me that there are notes from her department on my account that would made her decide not to lift my extended hold. I asked her to contact my outside bank (USBank) on a three-way call to verify funds availability, since I was stuck with my funds being held by USAA for 8 days and at the same time not being to use my funds with USBank because of the transfer and she refused to do so. I assume that representatives added negative comments on my profile and as a member, I have no control or knowledge on what they will write and those negative notes are affecting me on resolving issues with my accounts and adding extended holds on my deposits and transfers.

by USAA Service
‎08-31-2017 10:58 AM

Oh goodness, member long term! Thank you for bringing this matter to our attention. I certainly understand your frustration and agree this isn't the typical service you deserve as a member. Please allow me to escalate this matter to one of my business experts to further review. They'll be in direct contact with you to discuss. Thank you again for your continued patience and allowing us another opportunity to address your concerns. ~ Stacy

Oh goodness, member long term! Thank you for bringing this matter to our attention. I certainly understand your frustration and agree this isn't the typical service you deserve as a member. Please allow me to escalate this matter to one of my business experts to further review. They'll be in direct contact with you to discuss. Thank you again for your continued patience and allowing us another opportunity to address your concerns. ~ Stacy

Popular Topics
Close Pop-up